Job summary
Working under the direction of the eHub Manager and the eHub Lead.
Ehub/Patches is a centralised hub for the H&F Partnership, running a programme of Patches administration for the Partnership
Carrying out all day to day admin tasks in relation to the management and actioning of Patches for the H&F Partnership surgeries Any other duties relating to administration in the H&F Partnership as requested and directed by Line Manager.
You will effectively manage telephone queries from patients and make telephone calls and enquiries to hospitals and other establishments. You will carry out administrative related urgent and routine tasks as delegated. Support Reception when required and cover other admin areas.
Main duties of the job
Responsibilities:
Provide an administrative service to the eHub and working flexibly with colleagues.
Effectively communicate with GPs and Sites to provide an efficient running of the eHub to facilitate the delivery of patient care.
Provide a co-ordinated response to patients submissions of Patches.
Receive, triage and concisely record Patches that will result in onward management of the eConsult.
Triaging all Patches received for each Site (rota based)
Triaging at Site, the same day for site GP/Admin and eHub GP
Placing eConsults on each GP list as required.
Dealing with and processing all admin resulting from Patches.
Booking all Routine appointments and Telephone Consultations arising out of Patches
Booking straight into face to face appointments as necessary and/or as directed by GP
Maintaining up-to-date and accurate records of each patient contact.
Taking instructions and actioning tasks assigned by GPs and/or Line Manager.
This job description is not exhaustive.
About us
HFP Medical is a forward thinking Primary Care Network incorporating 5 large surgeries in and around Hammersmith. We are a single GP partnership with 23 partners.
We provide a supportive and collaborative environment and in addition to the usual benefits we offer a staff discount scheme, a wellness programme, a flex holiday scheme, flexible working hours, and opportunities for voluntary overtime.
You will work at one or more of our 5 Practices based across Hammersmith and Fulham.
We are an equal opportunities employer.
Job description
Job responsibilities
Job Summary:
Ehub/Patches is a centralised hub for the H&F Partnership, running a programme of Patches administration for the Partnership
Responsibilities:
Provide an administrative service to the eHub and working flexibly with colleagues.
Effectively communicate with GPs and Sites to provide an efficient running of the eHub to facilitate the delivery of patient care.
Provide a co-ordinated response to patients submissions of Patches.
Receive, triage and concisely record Patches that will result in onward management of the eConsult.
Triaging all Patches received for each Site (rota based)
Triaging at Site, the same day for site GP/Admin and eHub GP
Placing eConsults on each GP list as required.
Dealing with and processing all admin resulting from Patches.
Booking all Routine appointments and Telephone Consultations arising out of Patches
Booking straight into face to face appointments as necessary and/or as directed by GP
Maintaining up-to-date and accurate records of each patient contact.
Taking instructions and actioning tasks assigned by GPs and/or Line Manager.
General:
The post holder must, at all times, act honestly and openly and comply with relevant corporate governance requirements, employment legislation and standards of business conduct.
Post holders are expected to be familiar with, and comply with, all policies and procedures published by the H&F Partnership
Health and Safety Under the Health & Safety at Work Act (1974), it is the responsibility of the post holder at every level to take care of his / her own health and safety and that of others who may be affected by his / her acts at work.
Flexibility The post holder is expected to work flexibly to be able to meet the challenges and opportunities of working within H&F Partnership
This job description is not exhaustive. This job description is a reflection of the current position and the post holder is expected to view it as a guide rather than an exact description of all duties and responsibilities. It may be subject to variation from time to time.
The post holder will be required to undertake any other duties that may be required by the Line Manager, commensurate with the level of the post.
Job description
Job responsibilities
Job Summary:
Ehub/Patches is a centralised hub for the H&F Partnership, running a programme of Patches administration for the Partnership
Responsibilities:
Provide an administrative service to the eHub and working flexibly with colleagues.
Effectively communicate with GPs and Sites to provide an efficient running of the eHub to facilitate the delivery of patient care.
Provide a co-ordinated response to patients submissions of Patches.
Receive, triage and concisely record Patches that will result in onward management of the eConsult.
Triaging all Patches received for each Site (rota based)
Triaging at Site, the same day for site GP/Admin and eHub GP
Placing eConsults on each GP list as required.
Dealing with and processing all admin resulting from Patches.
Booking all Routine appointments and Telephone Consultations arising out of Patches
Booking straight into face to face appointments as necessary and/or as directed by GP
Maintaining up-to-date and accurate records of each patient contact.
Taking instructions and actioning tasks assigned by GPs and/or Line Manager.
General:
The post holder must, at all times, act honestly and openly and comply with relevant corporate governance requirements, employment legislation and standards of business conduct.
Post holders are expected to be familiar with, and comply with, all policies and procedures published by the H&F Partnership
Health and Safety Under the Health & Safety at Work Act (1974), it is the responsibility of the post holder at every level to take care of his / her own health and safety and that of others who may be affected by his / her acts at work.
Flexibility The post holder is expected to work flexibly to be able to meet the challenges and opportunities of working within H&F Partnership
This job description is not exhaustive. This job description is a reflection of the current position and the post holder is expected to view it as a guide rather than an exact description of all duties and responsibilities. It may be subject to variation from time to time.
The post holder will be required to undertake any other duties that may be required by the Line Manager, commensurate with the level of the post.
Person Specification
Qualifications
Essential
- CRITERIA
- EXPERIENCE
- Relevant experience in an administrative role and experiences of Patches within a GP surgery.
- Experience of dealing directly with service users or experience in a customer service role.
- Experience of working for a healthcare provider
- Essential Experience
- SKILLS/ABILLITIES
- Strong administrative and organisational skills
- Fully IT literate, including use of Microsoft Office applications.
- A good telephone manner
- Able to work effectively with minimum supervision and under pressure at times
- Ability to work in a Team and collaborate effectively.
- Time Management and ability to prioritise workload.
- Problem-solving skills and the ability to come up with creative solutions to issues.
- Essential Skills and Abilities
- KNOWLEDGE
- Working knowledge of confidentiality and GDPR
- Working knowledge of SystmOne and working within a GP Practice setting.
- This list is not exhaustive
Person Specification
Qualifications
Essential
- CRITERIA
- EXPERIENCE
- Relevant experience in an administrative role and experiences of Patches within a GP surgery.
- Experience of dealing directly with service users or experience in a customer service role.
- Experience of working for a healthcare provider
- Essential Experience
- SKILLS/ABILLITIES
- Strong administrative and organisational skills
- Fully IT literate, including use of Microsoft Office applications.
- A good telephone manner
- Able to work effectively with minimum supervision and under pressure at times
- Ability to work in a Team and collaborate effectively.
- Time Management and ability to prioritise workload.
- Problem-solving skills and the ability to come up with creative solutions to issues.
- Essential Skills and Abilities
- KNOWLEDGE
- Working knowledge of confidentiality and GDPR
- Working knowledge of SystmOne and working within a GP Practice setting.
- This list is not exhaustive
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.