Job summary
This role is a varied multi-faceted
non-clinical role within the Ageing Well Team.
An administrative workload, this role will be responsible for the
co-ordination of administrative duties and workflow. The role requires a high
level of organisation and communication skills and ability to work accurately
and under pressure.
The role will directly support both
the clinical and non-clinical members of the Ageing Well Team in the
organisation of patient's care.
Please note the role is to cover for maternity leave and it is envisaged the post will be for 9 months initially.
We offer:
27 days annual leave increasing to a maximum of 33 days leave plus bank holidays pro rata:
1 week pro rata study leave
Access to Well Being Support
Access to Blue light Discount
Please note we are not an Agenda for Change organisation.
Interviews will be held face to face on 5 November 2024 at Dunston Innovation Centre, Dunston Road, Chesterfield S41 8NG
Main duties of the job
Co-ordinate
and organise monthly reviews in collaboration with care coordinators,
clinicians, care homes and any external services as required.
Maintain
accurate and timely patient information.
Collate data
and run searches and reports as required for the Ageing Well Team.
To work effectively as part of a team
to provide cover within the Ageing Well Team when required and to be flexible
regarding working hours to meet the needs of the service.
Obtain relevant information from the
team to undertake the administrative tasks as outlined below.
About us
Arc Primary Care is the umbrella organisation of the Primary
Care Network (PCN) in Chesterfield and Dronfield. Arc Primary Care is an
alliance of GP Practices. Our members consist of 10 GP practices which cover a population
of over 100,000 patients. At Arc we are committed to ensuring the
sustainability of General Practice (and the time honoured valued of list-based
general practice model) and realising the benefits of working together.We deliver enhanced services within the PCN designed to support
and enhance the services offered by our member GP Practices within
Chesterfield. We do this by employing staff to work through the Additional
Roles Reimbursement Scheme and finding innovative and sustainable solutions to
the changing needs of the Practices; we bid for contracts to help tackle health
inequalities and drive up standards of care within the Chesterfield and
Dronfield locality.
We are committed to high quality collaborative person-centred
care. Delivered with integrity and transparency improving health and wellbeing
for all.
The Ageing Well Service is a local NHS service, operating on
behalf of and as an extension of the usual registered GP practice, who remain
responsible for certain elements of patient care. Our service was established
(and has been evidenced) to improve access to timely, high quality and holistic
(person-centred) care for both care home and house bound patients, as well as
improving continuity of care through provision of dedicated care home
clinicians
Job description
Job responsibilities
ADMINISTRATIVE TASKS
Coordinate
with healthcare providers and staff to achieve QOF and other national/local
health targets.
Undertake
searches and reports from the database in relation to QOF and carry out any
necessary actions in a timely basis co-ordinating meetings with multiple
agencies to attend.
Scanning
and coding of all medical correspondence received into the Ageing Well
Team.
Updating
of patient records electronically as necessary and when updates are
received.
Keep
patients up to date with record updates.
Support
admin staff, providing cover during staff absences.
Managing
your time and workload efficiently to ensure efficient running of the
service.
Handle
general administrative tasks such as filing, scanning and processing
medical correspondence.
Attending
training and staff meetings as required.
Proficiently
use SystmOne/EMIS clinical software for managing patient records, appointments,
and clinical data.
Ensure
patient information is accurately entered and maintained, adhering to data
protection regulations (GDPR).
Provide
support to clinical staff in navigating and troubleshooting SystmOne/EMIS.
Data Input - Scanning and coding of all clinical
and other correspondence received in the practice, including dealing with any
actions marked on the correspondence by a clinician following appropriate protocol.
To oversee the day to day running of the
administrative work undertaken to ensure efficient workflows and provide
support as required.
Support
the team in the use of the clinical systems.
Provide
guidance in trouble shooting when required.
Keep
up to date with, and understanding of, NHS Targets (QOF, Enhanced Services
etc.) and practice performance metrics.
Excellent
organisation and multitasking skills with ability to work under pressure.
Strong
Communication Skills, both written and verbal.
Good IT skills, including the use of MS (Word, Excel) and Accurx.
Understanding and implementation of the practice protocols and
procedures.
Effective communication between staff, the organisation, patients and
other agencies.
Support the Ageing well team in the effective use of searches, audits
and recalls.
Job description
Job responsibilities
ADMINISTRATIVE TASKS
Coordinate
with healthcare providers and staff to achieve QOF and other national/local
health targets.
Undertake
searches and reports from the database in relation to QOF and carry out any
necessary actions in a timely basis co-ordinating meetings with multiple
agencies to attend.
Scanning
and coding of all medical correspondence received into the Ageing Well
Team.
Updating
of patient records electronically as necessary and when updates are
received.
Keep
patients up to date with record updates.
Support
admin staff, providing cover during staff absences.
Managing
your time and workload efficiently to ensure efficient running of the
service.
Handle
general administrative tasks such as filing, scanning and processing
medical correspondence.
Attending
training and staff meetings as required.
Proficiently
use SystmOne/EMIS clinical software for managing patient records, appointments,
and clinical data.
Ensure
patient information is accurately entered and maintained, adhering to data
protection regulations (GDPR).
Provide
support to clinical staff in navigating and troubleshooting SystmOne/EMIS.
Data Input - Scanning and coding of all clinical
and other correspondence received in the practice, including dealing with any
actions marked on the correspondence by a clinician following appropriate protocol.
To oversee the day to day running of the
administrative work undertaken to ensure efficient workflows and provide
support as required.
Support
the team in the use of the clinical systems.
Provide
guidance in trouble shooting when required.
Keep
up to date with, and understanding of, NHS Targets (QOF, Enhanced Services
etc.) and practice performance metrics.
Excellent
organisation and multitasking skills with ability to work under pressure.
Strong
Communication Skills, both written and verbal.
Good IT skills, including the use of MS (Word, Excel) and Accurx.
Understanding and implementation of the practice protocols and
procedures.
Effective communication between staff, the organisation, patients and
other agencies.
Support the Ageing well team in the effective use of searches, audits
and recalls.
Person Specification
Experience
Essential
- Experience of working within health, community, social care or voluntary sector.
- Experience of computer and software packages including excellent use of Word and Excel.
- Experience of Reception/Administration work
- Experience of using SystmOne and EMIS or any other case management systems.
Desirable
- Experience of working in a multi-disciplinary team.
Qualifications
Essential
- GCSE/GCE Mathematics C
- GCSE/GCE English C
- Educated to A'Level standard or equivalent
Skills, knowledge and abilities
Essential
- Ability to organise and prioritise workload
- Ability to work effectively as a member of a team
- Ability to work effectively with colleagues, patients and external organisations
- Effective communication, both verbally and in writing
- Clear, polite telephone manner
- Experience of using all Microsoft application tools
- Good time keeping and time management skills
- Planning and organising
- Performing under pressure
- Adaptability
- Teamwork
- Ability to work alone
- Self-motivated
- Flexibility
- High level of Confidentiality
Person Specification
Experience
Essential
- Experience of working within health, community, social care or voluntary sector.
- Experience of computer and software packages including excellent use of Word and Excel.
- Experience of Reception/Administration work
- Experience of using SystmOne and EMIS or any other case management systems.
Desirable
- Experience of working in a multi-disciplinary team.
Qualifications
Essential
- GCSE/GCE Mathematics C
- GCSE/GCE English C
- Educated to A'Level standard or equivalent
Skills, knowledge and abilities
Essential
- Ability to organise and prioritise workload
- Ability to work effectively as a member of a team
- Ability to work effectively with colleagues, patients and external organisations
- Effective communication, both verbally and in writing
- Clear, polite telephone manner
- Experience of using all Microsoft application tools
- Good time keeping and time management skills
- Planning and organising
- Performing under pressure
- Adaptability
- Teamwork
- Ability to work alone
- Self-motivated
- Flexibility
- High level of Confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
