Patient Services Advisor (GP receptionist)

Ringmead Medical Practice

Information:

This job is now closed

Job summary

We are looking for full/ part time Patient Services Advisors (GP receptionists) to join our expanding team within our busy & friendly three site medical practice in Bracknell & Crowthorne.

This position predominately involves dealing with patients and their families/carers via the phone or face to face, signposting them to the most appropriate service we offer.

Main duties of the job

- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

· Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

· Undertake a variety of administrative duties to assist in the smooth running of the practice

· Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

· Maintain accurate information on the practice computerised clinical system including appointment availability and patient demographics

Shifts would be Monday to Friday. Preferably five days a week

Depending on hours (26.25/week, 30/week or 37.5/week)

Shifts worked would be either:

  • 8am-115pm and 115pm to 630pm (26.25 hours per week)
  • 8am-2pm and 12.30pm-6.30pm (30 hours per week)
  • 8am-4pm and 10.30am-6.30.pm (37.5 hours per week).

Candidates would need to be willing to travel as we require all staff to work across our three surgeries within Ringmead Medical Practice in Bracknell & Crowthorne.

About us

Ringmead Medical Practice is a well established practice looking to recruit a Patient Services Supervisor to join our friendly and dynamic team. We are a fairly big practice with 3 sites in Bracknell and Crowthorne, all in close proximity.

Date posted

21 June 2022

Pay scheme

Other

Salary

£10.72 to £11.25 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

A3062-22-5308

Job locations

Birch Hill Medical Centre

Leppington

Bracknell

Berkshire

RG12 7WW


Great Hollands Square

Bracknell

Berkshire

RG128WY


54 Heath Hill Road South

Crowthorne

Berkshire

RG457BN


Job description

Job responsibilities

· Receiving, and directing appropriately, patients consulting with members of practice team

· Handing completed repeat prescriptions to patient ensuring appropriate checks are made.

· Receiving clinical specimens from patients and ensuring that they are sent to the laboratory in a timely fashion

· Opening and preparing premises punctually in the morning as required

· Taking and recording messages accurately

· Answering the telephone promptly and courteously

· Receiving payments and issuing receipts

· Booking transport

· Request Interpretation service

· Giving results as per the practice procedure

· Process appointment requests for on the day and future appointments from patients by telephone, electronically and in person

· Taking and recording requests for home visits – passing on urgent requests immediately

Job description

Job responsibilities

· Receiving, and directing appropriately, patients consulting with members of practice team

· Handing completed repeat prescriptions to patient ensuring appropriate checks are made.

· Receiving clinical specimens from patients and ensuring that they are sent to the laboratory in a timely fashion

· Opening and preparing premises punctually in the morning as required

· Taking and recording messages accurately

· Answering the telephone promptly and courteously

· Receiving payments and issuing receipts

· Booking transport

· Request Interpretation service

· Giving results as per the practice procedure

· Process appointment requests for on the day and future appointments from patients by telephone, electronically and in person

· Taking and recording requests for home visits – passing on urgent requests immediately

Person Specification

Qualifications

Essential

  • Educated to GCSE level standard

Desirable

  • Computer driving licence or equivalent

Experience

Essential

  • Experience of working in an administrative office environment.
  • Experience of working as part of a team.

Desirable

  • Experience of answering telephone calls in high volume.
  • Working in public reception environment.
  • Working in Primary Care/ NHS/ Clinical environment.
Person Specification

Qualifications

Essential

  • Educated to GCSE level standard

Desirable

  • Computer driving licence or equivalent

Experience

Essential

  • Experience of working in an administrative office environment.
  • Experience of working as part of a team.

Desirable

  • Experience of answering telephone calls in high volume.
  • Working in public reception environment.
  • Working in Primary Care/ NHS/ Clinical environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ringmead Medical Practice

Address

Birch Hill Medical Centre

Leppington

Bracknell

Berkshire

RG12 7WW


Employer's website

https://www.ringmeadmedicalpractice.org.uk/ (Opens in a new tab)

Employer details

Employer name

Ringmead Medical Practice

Address

Birch Hill Medical Centre

Leppington

Bracknell

Berkshire

RG12 7WW


Employer's website

https://www.ringmeadmedicalpractice.org.uk/ (Opens in a new tab)

For questions about the job, contact:

Patient Services Manager

Graham Lawton

ringmeadmedicalpractice@nhs.net

01344208060

Date posted

21 June 2022

Pay scheme

Other

Salary

£10.72 to £11.25 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

A3062-22-5308

Job locations

Birch Hill Medical Centre

Leppington

Bracknell

Berkshire

RG12 7WW


Great Hollands Square

Bracknell

Berkshire

RG128WY


54 Heath Hill Road South

Crowthorne

Berkshire

RG457BN


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