Job summary
We are looking for a Medical Receptionist
to join our Team. We pride ourselves in enabling staff to progress and upskill.
We are a 3 partnered Practice with a friendly team and have approx. 10,000 patients
with 2 Surgeries.
We are looking for an individual with:
Excellent communication skills
Experience of working in a customer service role
Previous NHS or GP experience desirable but not necessary
Flexible to cover holidays and sickness
Benefits: We offer the NHS pension, and agenda for
change holidays starting at 27 days (just over 5 weeks) holiday plus Bank Holidays,
that increases with time served. NHS discounts also offered in many retailers
as part of the blue light scheme.
Main duties of the job
General Reception duties. Dealing with patients booking appointments , ordering medication and processing prescription requests. Phoning patients relaying information from the GP.
See Job Description for full job overview.
About us
3 Partner Practice with 10,000 Patients across 2 Surgeries. We are a friendly forward thinking practice.
Benefits: We offer the NHS pension, and agenda for
change holidays starting at 27 days (just over 5 weeks) holiday plus Bank Holidays,
that increases with time served. NHS discounts also offered in many retailers
as part of the blue light scheme.
Job description
Job responsibilities
To provide comprehensive clerical
and administrative support both to the Practice and the Practice Manager and
all associated administration within the objectives set out by the GPs.
Offer general assistance to the
practice team and project a positive image to patients and other visitors,
either in person or via the telephone
Receive, assist and direct patients
in accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way
Undertake a variety of
administrative duties to assist in the smooth running of the practice.
Facilitate effective communication
between patients, members the primary health care team, secondary care and
other associated healthcare agencies
See Job Description for full overview
Job description
Job responsibilities
To provide comprehensive clerical
and administrative support both to the Practice and the Practice Manager and
all associated administration within the objectives set out by the GPs.
Offer general assistance to the
practice team and project a positive image to patients and other visitors,
either in person or via the telephone
Receive, assist and direct patients
in accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way
Undertake a variety of
administrative duties to assist in the smooth running of the practice.
Facilitate effective communication
between patients, members the primary health care team, secondary care and
other associated healthcare agencies
See Job Description for full overview
Person Specification
Knowledge
Essential
- Competent in basic office skills
Desirable
- experience of using DOCMAN and EMIS Web
- Familiar with medical terminology
Qualifications
Essential
- Education to GCSE level or equivalent
Desirable
- Evidence of self development
- Care Navigation training completed
- Basic Life Support training
Skills
Essential
- Calm and unflappable
- sensitivity in dealing with patients, concerns and complaints.
- organised and able to prioritise workloads.
- Able to use initiative to work without supervision
- Team player
- dependable and flexible
- Able to work under pressure
Desirable
Experience
Essential
- Experience of working in the public sector
- Working as part of a Team
- working in either a customer or patient facing services environment.
Desirable
- previous experience of working in primary care (General Practice)
- experience of working in the NHS
Person Specification
Knowledge
Essential
- Competent in basic office skills
Desirable
- experience of using DOCMAN and EMIS Web
- Familiar with medical terminology
Qualifications
Essential
- Education to GCSE level or equivalent
Desirable
- Evidence of self development
- Care Navigation training completed
- Basic Life Support training
Skills
Essential
- Calm and unflappable
- sensitivity in dealing with patients, concerns and complaints.
- organised and able to prioritise workloads.
- Able to use initiative to work without supervision
- Team player
- dependable and flexible
- Able to work under pressure
Desirable
Experience
Essential
- Experience of working in the public sector
- Working as part of a Team
- working in either a customer or patient facing services environment.
Desirable
- previous experience of working in primary care (General Practice)
- experience of working in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
