Job responsibilities
Duties
Sorting all
clinical post and prioritising for the GP in terms of actions. Signposting some
post to others such as clinical pharmacist etc.
Extracting all
information from clinical letters that needs coding and adding to notes.
Arranging appointments, referrals, tests and
follow up appointments of patients.
Supporting GP
with basic observations as required e.g., dipping urine, taking blood pressure,
ECGs & phlebotomy.
Completing basic
(non-opinion) forms and core elements of some forms for the GP to approve and
sign such as insurance forms, mortgage, benefits agency forms etc.
Explaining treatment procedures to patients
as requested by the GP.
Helping the GP liaise with outside agencies
e.g., getting an on-call doctor on the phone to ask advice or arrange admission
while the GP can continue with their consultation(s).
Confidentiality
In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation to
their health and other matters. They do so in confidence and have the right to
expect that staff will respect their privacy and act appropriately.
In the
performance of the duties outlined in this Job Description, the post-holder may
have access to confidential information relating to patients and their carers,
practice staff and other healthcare workers. They may also have access to
information relating to the Practice as a business organisation. All such
information from any source is to be regarded as strictly confidential.
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health and
Safety
The post-holder
will assist in promoting and maintaining their own and others health, safety
and security as defined in the Practice Health & Safety Policy, to include:
Using personal
security systems within the workplace according to Practice guidelines.
Identifying the risks involved in work
activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update
knowledge and skills.
Using
appropriate infection control procedures and maintaining work areas in a tidy
and safe way and free from hazards.
Reporting
potential risks identified.
Equality and
Diversity
Acting in a way
that recognises the importantnce of peoples rights, interpreting them in a way
that is consistent with Practice procedures and policies, and current
legislation.
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues.
Behaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings, priorities and rights.
Acting in a way
that recognises the importance of peoples rights, interpreting them in a way
that is consistent with Practice procedures and policies, and current
legislation.
Respecting the privacy, dignity, needs and
beliefs of patients, carers and colleagues.
Personal/
Professional Development
The post holder
should:
Either hold or
be willing to undertake a GP Assistant Skills Certificate qualification.
Participate in
an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
Participate in
regular supervision provided by a named/duty senior/more experienced clinician
regarding clinical elements of the role and/or issues arising in the practice.
Take responsibility for own development,
learning and performance and demonstrate skills and activities to others who
are undertaking similar work.
Attend all relevant annual updates.
Inform the lead
GP of any concerns regarding the GPA role and of any professional development
needed.
Be aware of own
role boundaries and what to do when you have reached them.
Quality
The post-holder
will strive to maintain quality within the Practice, and will:
Alert other team members to issues of
quality and risk.
Work to practice
protocols and procedures.
Assess own
performance and take responsibility for own actions and be accountable for
their own practice.
Work under
direct or indirect supervision, as appropriate to the task being carried out.
Contribute to the effectiveness of the team
by reflecting on own and team activities and making suggestions on ways to
improve and enhance the teams performance.
Work effectively
with individuals in other agencies to meet patients needs.
Effectively manage own time, workload, and
resources.
Communication
The post-holder should recognise the
importance of effective communication within the team and strive to:
Communicate effectively with other team
members.
Be familiar in
all mediums of communications such as email, tasks, telephone etc.
Communicate effectively with patients and
carers.
Recognise peoples needs for alternative
methods of communication and respond accordingly.
Communicate
effectively to outside agencies.
Communicate clearly with their lead GP.
Contribution to
the implementation of services
The postholder
will:
Apply Practice
policies, standards and guidance.
Discuss with
other members of the team how the policies, standards and guidelines will
affect own work.
Participate in audits where appropriate