Medical Receptionist

Hollyoaks Medical Centre

The closing date is 29 March 2025

Job summary

We are looking for an experienced medical receptionist to join our team at Hollyoaks Medical Centre.

We require a receptionist with a good understanding of EMIS WEB and proven experience of working in a fast paced environment. The ideal candidate will be highly motivated and able to work under pressure to meet deadlines.

Main duties of the job

We require a receptionist with a good understanding of EMIS WEB. The ideal candidate will be highly motivated and able to work under pressure to meet deadlines. You will need to be a confident, loyal, hard-working, team player with excellent communication skills and a can-do approach to your work.

About us

Hollyoaks Medical Centre is a friendly practice of 4,500 patients. The practice team works to high standards at all times in a fast friendly paced atmosphere.

Date posted

19 March 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3050-Mar25-0001

Job locations

229 Station Road

Birmingham

B47 6ET

Job description

Job responsibilities

Reception/ Administration duties:

Providing the first point of contact to patients and other visitors to enable access to appropriate services in a professional and courteous manner.

To have a thorough knowledge and work in accordance ofpractice policies and procedures.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Liaise with local hospitals and other agencies as appropriate.

Receive telephone calls and enter them onto triage list as appropriate, ensuring accurate information is recorded to enable the clinical team to deal with patient queries effectively.

Give results of investigations/tests, i.e. blood, urine, etc. to patients

Registration of new patients and updating patients' records as required.

Deal with all general inquiries, explain procedures, and make new and follow-up appointments.

To Provide support for clinicians to enable the effective day-to-day running of the practice.

To undertake any other tasks allocated by doctors /managers.

Repeat Prescriptions:

To have a thorough knowledge of the repeat prescription procedures

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.

To deal with queries relating to repeat prescriptions