Medical Secretary

Job description

Job responsibilities

Please see attached job description for full details

Role Overview

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the line manager, dependent on current and evolving practice workload and staffing levels:

• To provide efficient audio and copy typing service for the Middlewood Partnership as required. This includes the typing of letters, reports, and patient referrals in an accurate manner.
• To make referrals, appointments, bookings and process all associated communication and liaise with external agencies
• Manage all communications and enquiries in an effective and timely manner
• Input data into the patients’ healthcare records as necessary
• Process referrals using the electronic referral system and maintain worklists
• Read code data on EMIS where appropriate to referrals
• Answer incoming telephone calls and dealing with callers requests within scope of this JD
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• To receive incoming and outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• To maintain the computer system in an accurate and secure manner
• To participate in providing secretarial cover across Middlewood
• To work collaboratively with others in a flexible and positive manner to assist in the promotion of a professional, competent and caring delivery of health to the users of our services.
• Participate in individual performance review
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general administrative tasks as requested
• Share the management of the secretarial AskmyGP inbox, EMIS & Docman tasks

Manage incoming emails into the Middlewood inbox and redirect to the relevant departments

Person Specification

Qualifications

Essential

• Educated to GCSE or equivalent in English language

Experience

Essential

• Relevant qualifications or demonstrable experience of Primary Care medical secretarial work
• Experience of working in an environment with conflicting pressures and changing workload
• Experience of working within a team and of developing good working relationships with internal and external staff at all levels
• Experience of collating data and extrapolating information
• Ability to work on own initiative and organise workload
• Able to write clearly and concisely
• Able to present data and information in easily understandable formats
• Sound knowledge of medical terminology

Desirable

• Experience with ERS
• Experience of using EMIS

Personal Qualities and Attributes

Essential

• Strong interpersonal and communication skills
• Ability to represent the Partnership in a professional manner at all times
• A flexible approach with the ability to work under pressure and deal with conflicting demands
• An ability to maintain confidentiality and trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Middlewood Partnership

Address

Bollington Medical Centre

Wellington Road

Bollington

SK10 5JH

Employer's website

https://middlewoodpartnership.co.uk/ (Opens in a new tab)