Operations Director

Job description

Job responsibilities

Please see attached job description for full details

Provide senior operational leadership and management

Provide line management for operational roles within the established senior leadership team.

Oversee the operational performance to achieve delivery of national and local targets, the development and delivery of improvement plans and re-engineering of roles/models of care.

Agree and oversee delivery against financial and activity targets. Identify risks and implement and review risk mitigation and reduction strategies.

In conjunction with appropriate managers identify, implement and review robust systems and processes so that budgets are effectively managed.

Oversee the delivery of the Middlewood clinical strategy and provide support and input to the overall Middlewood business strategy.

Support the commercial development of clinical services including actively creating new business and innovative opportunities.

Deputise for the Managing Director where appropriate to role.

Oversee and facilitate operational work programmes as appropriate.

Assist with achievement and maintenance of standards within the practice so as to ensure compliance with CQC regulations.

Ensure Governance processes are followed.

Be responsible for the delivery of Practice Business Continuity plans.

Manage budgets, staffing levels, and resources effectively to optimise service delivery.

Identify cost-saving opportunities and implement measures to improve financial performance.

Oversee the operational delivery of the Middlewood organisational strategy, logistics, and quality and safety.

Optimise operational workflows, creating efficiencies in a safe, patient-centred way with staff wellbeing at the core.

Take responsibility for monitoring and managing the performance of strategic delivery in collaboration with the Middlewood Executive Operational Committee.

Set operational performance targets, conduct regular reviews, and implement performance improvement plans.

Develop and track KPIs, analyse data, and generate reports to provide insights into operational efficiency and effectiveness.

Ensure that all operational activities are aligned with Middlewoods strategic goals and performance standards.

Provide leadership and support to Senior Managers to deliver operational quality improvement strategies and programmes.

Develop a system of assurance to the Board that all operational delivery activities comply with relevant laws, contract and CQC regulations. This includes implementing and monitoring compliance programs and conducting risk assessments.

Establish and enforce quality control procedures, conduct regular audits, and address any issues that arise.

Provide reports to the Middlewood Board in order for informed decisions to be made, including identify areas for improvement and suggested proposals for approval and ratification.

Work closely with the Patient Experience Manager to address any operational incidents or complaints, and continuously improve the quality of products and services.

Provide input to the development and delivery of the Middlewood communications strategy, ensuring both external and internal communications are relevant and supportive of the Partnership operational functions.

Oversee the development of a robust staff recruitment and training programme consistent with the organisational operational strategy.

Person Specification

Qualifications

Essential

• Educated to degree or equivalent experience
• Track record of continuous professional development.
• Change management qualification or equivalent experience

Desirable

• Educated to Masters level or equivalent experience

Experience

Essential

• Have a solid knowledge of operational management of a GP Practice with demonstrable depth of experience.
• Have professional knowledge and experience in the following areas -
• Human Resources
• Operational Management
• Management of clinical services
• Service redesign and development
• Management of budgets
• Have a successful track record of line managing senior staff, clinicians and developing clinical teams.
• Have previously held a senior management position
• Have a good understanding of the Political environment of the NHS at both national and local level and the potential impact of this on general practice.

Desirable

• Be a registered health care professional

Knowledge, Skills and Competencies

Essential

• Have experience and ability to develop and maintain communication with people on complex matters, issues and ideas and/or in complex situations.
• Be able to demonstrate effective leadership
• Have strong people management skills.
• Be able to effectively manage conflict.
• Be able to manage and analyse financial,
• performance and information data.
• Have strong presentation and
• communication skills
• Have the ability to plan, co-ordinate and
• monitor the delivery of services and/ or
• projects

Personal Attributes

Essential

• Be highly motivated, able to work independently and as a team player, with the ability to manage an unpredictable workload which will require frequent and intense concentration to ensure delivery of objectives and personal development.
• Be able to quickly establish trust with staff at all levels in the organisation
• Possess exceptional interpersonal, negotiation and person management skills with the ability to communicate effectively and compellingly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Middlewood Partnership

Address

Bollington Medical Centre

Wellington Road

Bollington

SK10 5JH

Employer's website

https://middlewoodpartnership.co.uk/ (Opens in a new tab)