Pharmacy Technician

Job description

Job responsibilities

Please see attached job description for more detail

Key Responsibilities

Safe processing of repeat medication requests

Help achieve success in prescribing incentive schemes

Transfer medicines information from other healthcare agencies onto in-house patient information systems

Communicate with local pharmacies to ensure efficient & well-managed repeat prescribing system

Liaise with practice doctors and staff over prescribing issues

Liaise with Cheshire ICB over prescribing policies, targets and general issues

Liaise with nursing and residential homes in the practice area re medication requirements; provide and monitor their scripts.

Liaise with patients re prescribing queries and issues

Liaise with Cheshire and Merseyside ICB re local prescribing policies

Define and create protocols and formularies within the practice in consultation with other members of the team including the ICB medicine management team

Working as a clinical co-ordinator to ensure success in gaining Quality Outcome Framework points

Working autonomously with due attention to agreed protocols and practice

Ability to prioritise workload

Dealing with day-to-day patient queries/issues re medication

Undertaking medication review virtual clinics

Undertaking face-to-face and telephone medication reviews when required

Providing patient education materials related to medication

Contacting patients after drug alerts

Direct patients into medicine management routines

Possibility of clinical sessions with patients

Understand the practice computer system and use it according to agreed protocols and practice

Undertake practice audits and deliver on actions accordingly

Flag up areas where improvements can be made

Be fully involved in system changes initiated nationally or locally

To maintain a broad understanding of the work of the prescribing team and of the practice as a whole and actively contribute your ideas for the improvement of service provision

Personal Development and Professional Responsibilities

Undertake the Pharmacy Technician Pathway as per the requirements of the PCN Additional Roles Reimbursement Scheme

Actively participate in regular one to one meetings with the Senior Clinical Pharmacist to review personal development and team performance

Provide a high standard of professional conduct

Actively participate in the practices appraisal scheme

Take responsibility for own developmental learning and performance

Identify appropriate areas of personal development

Undertake training as required including mandatory and statutory training, core skills training and on-going developmental training

Alert management and other team members to issues of quality and risk, taking action where appropriate

Work effectively with individuals in external agencies to meet patient needs

Effectively prioritise, organise and manage own time, workload and resources

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• Registered with The General Pharmaceutical Council

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting
• Customer or patient service complaints resolution
• Understanding of the NHS strategy particularly relating to primary care
• Experience of working in a team
• Knowledge and experience of conflict management
• Experience of working closely with colleagues, managers and clinicians

Desirable

• Experience of working in Primary Care
• Knowledge and experience of safeguarding

Skills

Essential

• Excellent communication skills and interpersonal skills
• Demonstrable IT skills
• Proven problem solving and analytical skills
• Ability to maintain a positive work environment

Aptitude

Essential

• Personable and approachable and empathetic
• Sensible and able to use own initiative
• Demonstrates honesty and integrity and promotes organisational values
• An ability to maintain confidentiality and trust
• Ability to work under pressure and to tight and often changing deadlines
• Proven team worker with ability to motivate others.
• Able to manage conflict in a positive and supportive manner
• Able to demonstrate flexibility, enthusiasm and commitment.
• Ability to work on own initiative and organise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Middlewood Partnership

Address

Bollington Medical Centre

Wellington Road

Bollington

SK10 5JH

Employer's website

https://middlewoodpartnership.co.uk/ (Opens in a new tab)