Administration Support

Job description

Job responsibilities

Please refer to attached job description for full details

Key tasks include:

Role overview

As Administration Support you will support the Administration & Secretarial Lead and the teams :

with general administration duties.

• chase hospital correspondence and blood test results.
• forward results to consultant secretaries, hospitals or outside agencies.
• deal with patient summary requests.
• answer phone calls, transfer calls onto the relevant team.
• email non-electronic referrals.
• file electronic letters into Docman.
• open and sort incoming post.
• scan documents and file as required.

Data Quality

All employees are reminded about the importance of Data Quality and staff should make themselves aware of both departmental and corporate objectives for Data Quality

Data Quality forms part of the appraisal and objective setting process for staff responsible for data entry and data production; staff should ensure that they adhere to policies and procedures at all times. Failure to do so may result in disciplinary action being taken

Information Governance

Middlewood is registered under the Data Protection Act 2018. The post holder will comply with the Data Protection Act and the Access to Health Records Act and the practice policies regarding information governance at all times

You must not at any time use the personal data held by the practice for a purpose not described in the Register entry or disclose such data to a third party

If you are in any doubt regarding what you should and should not do in connection with the Data Protection Act, then you must contact the Caldicott Guardian, the Governance Lead or Medical Director

Ensure that information and data governance relating to peoples data is processed to all relevant standards such as the General Data Protection Regulations

Valuing Diversity and Promoting Equality

You must comply with all relevant policies, procedures and training on valuing diversity and promoting equality

Training

Employees are required to take responsibility for their own and their staffs development

All employees have a duty to attend all mandatory training sessions as required by the Partnership

Safeguarding

All employees have a duty and a responsibility to protect adults at risk and to safeguard children

We would expect the individual to have a good working knowledge of safeguarding policies and procedures

Person Specification

Aptitude

Essential

• Personable and approachable and empathetic
• Sensible and able to use own initiative
• Demonstrates honesty and integrity and promotes organisational values
• An ability to maintain confidentiality and trust
• Ability to work under pressure and to tight and often changing deadlines
• Proven team worker with ability to motivate others
• Able to demonstrate flexibility, enthusiasm and commitment.
• Ability to work on own initiative and organise workload
• Driver with full driving licence and access to a vehicle

Experience

Essential

• Working in medical / General Practice setting
• Working in a busy environment where you have to prioritise tasks and workload
• Ability to work independently and as part of a team
• Understanding of the importance of maintaining confidentiality at all times
• Able to demonstrate knowledge and understanding of the importance of information governance
• Able to demonstrate using own initiative
• Experience of IT systems, particularly with patient databases, problem solving
• Knowledge of Microsoft Office systems
• Knowledge of EMIS or other clinical software systems
• Coding/Workflow experience

Desirable

• Familiarity with QOF

Skills

Essential

• Excellent communication skills and interpersonal skills
• Able to demonstrate good levels of concentration
• Demonstrable IT skills, particularly patient databases
• Proven problem solving and analytical skills
• Strong attention to detail
• Required to be efficient and accurate
• Ability to maintain a positive work environment

Qualifications

Essential

• GCSE level English and Maths or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Middlewood Partnership

Address

Priorslegh Medical Centre

Park Lane

Poynton

Stockport

Cheshire

SK12 1GP

Employer's website

https://middlewoodpartnership.co.uk/ (Opens in a new tab)