Clinical Services Manager

Job description

Job responsibilities

POST: Clinical Services Manager

ACCOUNTABLE TO: The Managing Director/Medical Director

RESPONSIBLE FOR:

Provision of managerial function to all clinical staff (apart from nurses) employed within the Partnership. This will include all ARRS staff.

In partnership with lead clinicians, oversee the provision of comprehensive, high quality, patient centred services that meet all requirements of the PCN DES as well as core and enhanced GMS contracted services.

Providing operational management support to clinical service including the delivery of performance, quality and workforce requirements.

Supporting the development and delivery of service strategy, staff engagement, organisational development and the management of risks in partnership with clinical leads.

In partnership with clinical leads ensuring all clinical services meet the CQC requirements to be safe, effective, caring, responsive to needs and are well led.

SALARY: TBC dependant on experience

LOCATION Across the communities of Poynton, Bollington & Disley, Cheshire

OUR PARTNERSHIP:

We are a group of caring, passionate, innovative and forward-thinking GPs who have built a sustainable GP Partnership and Primary care Network (PCN) as the foundation of an integrated care community providing care to 34,500 patients. We believe we provide high-quality general practice services (both core and enhanced) and are looking to ensure we provide a sustainable, resilient and efficient model of general practice for the 21st century. We are an aligned PCN/Practice which means we are well placed to maximize on both current and future PCN development opportunities, aligning with national policy. In addition, we have very close links and a well-established partnership with our care community which has translated into joint working for many of vulnerable patients. We have recently become a Complete Care Community, pioneering our approach at a national level.

JOB SUMMARY:

This is an exciting opportunity to combine leading and overseeing the operational delivery of clinical services within a large practice. Following the merger of four of our individual practices in April 2019, we believe we now have in place a transformed organisation, delivering primary care at scale, whilst maintaining continuity and person-centred care.

The successful individual will be working closely with our clinical partners to support the delivery of high quality, safe and effective clinical services.

We are looking for someone who has exceptional communication and relationship building skills and who can quickly establish rapport and build trust and respect within a complex organisation.

The main business of the organisation is managed within three functions: operational management, assurance and clinical services. The successful candidate is expected to have management oversight for all our clinical services (apart from nursing).

Our clinical services are delivered from four practice bases in three villages. The successful post holder will be responsible for the management of the following teams:

Medicines management team: comprising of 2 clinical pharmacists, 5 pharmacy technicians, 3 prescribing support administrators.

Health and well being team: comprising of 2 Mental Health Practitioners, 3 social prescribers.

Middlewood Immediate and Necessary Team: comprising 5 Physician Associates, 2 ANP

Care home and housebound support team: comprising 1 paramedic, 1 Physician Associate and 1 ACP. This team works closely with our community team.

GPs and GP-led services (ie. GP Sessions) at each of our practice bases

Oversight and co-management of specialist care services such as heart failure and minor surgery clinics.

MAIN TASKS AND RESPONSIBILITIES:

Responsibility for clinical services:

Lead and manage the individual services in partnership with clinical leads whilst sustaining and contributing to effective working relationship with all other managers and clinicians.

Ensuring all clinical services are effectively managed and co-ordinated.

Working with clinical leads to develop and establish clinical pathways and protocols. We strive to deliver care that enhances patient experience whilst improving organisational effectiveness.

Actively contribute to, and lead clinical service meetings, working co-operatively with clinical leads.

Provide reports and updates in a timely manner to partnership board.

Look for new and innovative ways to improve service delivery to make the most effective use of resources whilst ensuring services meet the organisations contractual requirements.

Maintain and improve clinical performance standards by working with our systems team.

In partnership with clinical leads implement any changes based on service and organisational requirements.

Responsibilities for Human Resources;

Line manages the clinical teams described earlier

Lead, manage, motivate and develop staff to maintain the highest level of staff morale and to create a culture within the service that is evidence by high standards as well as openness and transparency.

Support the Medical Director and other clinical leads in the delivery of the annual appraisal process for all Salaried GPs.

Ensure that all clinical staff are compliant with policies, procedures as well as statutory and mandatory training.

Undertake appraisals for own direct line reports and ensure personal development plans are completed and implemented.

Review the workforce in line with business requirements to ensure a resilient and sustainable workforce.

Ensure effective communication and involvement arrangements are in place for clinical teams.

Lead on the recruitment and retention of staff

Responsibilities for patient care

Ensure that working arrangements are in place to enable all clinical staff to comply with Middlewood incident and complaints policies and processes.

Investigate complaints and incidents as appropriate in partnership with complaints and incidents lead

Ensure processes are in place for sharing learning and support from incidents and complaints with all clinical staff and implementing any changes from emergent themes.

Standards of Conduct

Conduct duties with regard to values underpinning the Middlewood values and behaviours and be aligned to the NHS code of conduct.

Health and Safety

All employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions (Health and Safety at Work Act 1974). Employees are required to co-operate with management to enable our organization to meet its own legal duties and to report any circumstances which may compromise the health, safety and welfare of our staff.

Equality and Diversity

As an employee you are required to treat all patients, customers, visitors and work colleagues with dignity and respect irrespective of their background.

You would be expected to promote the equality, diversity and rights of patients, relatives and colleagues in line with the Middlewood Partnership policy.

Employment Acts and Codes of Practice

All employees are required to comply with employment legislation and codes of good practice.

Risk Management

It is a standard element of the role and responsibility of all staff that they fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards.

Confidentiality and Information Security

You are required to uphold the confidentiality of all records held by the organization whether patient records or information relating to Middlewood. This duty lasts indefinitely and will continue if you are no longer employed by the Middlewood Partnership.

All the information which identifies individuals in whatever form, paper, picture, electronic data, images or voice, is covered by the Data Protection Act 1988 and should be managed in accordance with this legislation.

Policies

Our organization operates a range of policies, Human Resources, Clinical Practice etc. All employees must observe and adhere to the provisions outlined in these policies.

Child Protection

All employees have a responsibility for safeguarding and promoting the welfare of children. Further guidance is available within the Middlewood Partnership.

Infection Control

All employees have a personal responsibility for adhering to infection prevention and control. Further guidance is available within the Middlewood Partnership.

Rules, Regulations, Standing Orders and Financial Instructions

All employees are required to comply with the rules, regulations, standing orders and financial instructions and policies.

This is not intended to be a comprehensive description of the duties of the post. Due to the commitment to continuous improvement it is likely that the post will develop over time.

These duties will be subject to regular review and any amendments to this job description will be made in consultation and agreement with the post holder.

Person Specification

Qualifications

Essential

• Educated to degree or equivalent.
• Track record of continuous professional development.
• Change management qualification or equivalent experience

Desirable

• Educated to Masters level or equivalent

Experience

Essential

• Have a solid knowledge of operational management of a GP Practice with demonstratable depth of experience.
• Have professional knowledge and experience in the following areas:
• Human Resources
• Operational Management
• Management of clinical services
• Service redesign and development
• Have experience of working successfully with clinical staff particularly around implementing change
• Have a successful track record of line managing senior clinicians and developing clinical teams.
• Have previously held a management position

Desirable

• Be a registered health care professional

Knowledge, Skills and Competencies

Essential

• Have experience and ability to develop and maintain communication with people on complex matters, issues and ideas and/or in complex situations.
• Be able to demonstrate effective leadership
• Have strong people management skills.
• Be able to demonstrate strong negotiation skills.
• Be able to effectively manage conflict.
• Be able to manage and analyse performance and information data.
• Have strong presentation and communication skills
• Have the ability to plan, co-ordinate and monitor the delivery of services and/ or projects

Personal Attributes

Essential

• Have confidence to deliver through influencing rather than via formal control mechanisms.
• Be highly motivated, able to work independently and as a team player, with the ability to manage an unpredictable workload which will require frequent and intense concentration to ensure delivery of objectives and personal development.
• Be able to quickly establish trust with staff at all levels in the organisation
• Be credible and be able to gain respect from clinical teams
• Demonstrate integrity
• Have a commitment to involving patients, families and carers and staff in shaping plans and delivering service improvements.
• Have a positive attitude to change
• Hold a driving license and be able to travel across the health community as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Middlewood Partnership

Address

Bollington Medical Centre

Wellington Road

Bollington

SK10 5JH

Employer's website

https://middlewoodpartnership.co.uk/ (Opens in a new tab)