Job summary
In this role you will work as part of a
prescribing team, comprising Pharmacy Technicians, and Prescribing Support Administrators
who work alongside the Clinical Pharmacist and wider practice team and help
implement our integrated model of prescribing support. The successful candidate
will share our values and have the energy, skills and enthusiasm to contribute
to shaping how we support our patients.
Main duties of the job
For more details, please see attached Job Description
You will lead and support the team to ensure a
coordinated, timely approach to the safe processing of repeat medication
requests, issuing prescriptions following specific checks (which may include
reviewing blood results, checking patients INR, checking any Quality Outcome
Framework and Investment and Impact coding is accurate and up to date) and
dealing with patient requests.
You can expect to receive hospital discharges,
hospital letters and medication recommendations for review and action. You will inform patients when blood tests/ BP
checks/ medication reviews are due and work within our chronic disease
management pathways to keep their electronic notes up to date accordingly.
As team lead, you will provide the day-to-day
line management for
the team and will therefore need to be an excellent communicator and able to
command the respect and trust of the team.
About us
The Middlewood Partnership is a GP
Practice and Primary Care Network of circa. 34,000 patients, established in
April 2019. We operate from 4 sites across Bollington, Disley and
Poynton and we are looking for an enthusiastic individual who shares our values
and has the energy and skills to contribute to shaping how we deliver care for
the future, to join the Middlewood Partnership as a Prescribing Team Lead.
Job description
Job responsibilities
Key Responsibilities
Leadership
- First-line management of the Prescribing team
- Support new starters with induction, training and mentoring
- Oversee the staffing of the team ensuring enough capacity to manage the workload over the working week
- Liaise with clinicians, managers and team leads
- Deal with any immediate responses to complaints relating to prescription requests, escalating to the Clinical Pharmacist and Practice Operational Manager as appropriate
- Implement any changes required by management instructions
- Continually assess and evaluate prescribing systems, recommending changes and improvements to the management team as appropriate
- Organise and manage prescribing team staff meetings in association with the Clinical Pharmacist
- Deal with staff issues such as return to work meetings, performance management, coaching and training, disciplinary issues etc.
- Identify team training needs
- Handle difficult situations in a calm and professional manner
- Prioritise the teams workload
Administration
- Safe processing of repeat medication requests
- Help to achieve success in prescribing incentive schemes
- Transfer medicines information from other healthcare agencies onto in-house patient information systems
- Communicate with local pharmacies to ensure efficient & well-managed repeat prescribing system
- Liaise with practice doctors and staff over prescribing issues
- Liaise with Cheshire and Merseyside ICB over prescribing policies, targets and general issues
- Liaise with nursing and residential homes in the practice area re medication requirements; provide and monitor their scripts.
- Liaise with patients re prescribing queries and issues
Policy and service development
- Liaise with Cheshire and Merseyside ICB re. local prescribing policies
- Alongside the Clinical Pharmacist and GP Prescribing Lead, define and create protocols and formularies within the practice in consultation with other members of the team including the ICB medicine management team
- Working as a clinical co-ordinator, ensure success in gaining Quality Outcome Framework and Investment and Impact Fund points
- Work autonomously with due attention to agreed protocols and practice
- Prioritise workload effectively
Clinical/Patient care
- Deal with day-to-day patient queries/issues re medication
- Provide patient education materials related to medication
- Contact patients after drug alerts
Direct patients into medicine management routines
Job description
Job responsibilities
Key Responsibilities
Leadership
- First-line management of the Prescribing team
- Support new starters with induction, training and mentoring
- Oversee the staffing of the team ensuring enough capacity to manage the workload over the working week
- Liaise with clinicians, managers and team leads
- Deal with any immediate responses to complaints relating to prescription requests, escalating to the Clinical Pharmacist and Practice Operational Manager as appropriate
- Implement any changes required by management instructions
- Continually assess and evaluate prescribing systems, recommending changes and improvements to the management team as appropriate
- Organise and manage prescribing team staff meetings in association with the Clinical Pharmacist
- Deal with staff issues such as return to work meetings, performance management, coaching and training, disciplinary issues etc.
- Identify team training needs
- Handle difficult situations in a calm and professional manner
- Prioritise the teams workload
Administration
- Safe processing of repeat medication requests
- Help to achieve success in prescribing incentive schemes
- Transfer medicines information from other healthcare agencies onto in-house patient information systems
- Communicate with local pharmacies to ensure efficient & well-managed repeat prescribing system
- Liaise with practice doctors and staff over prescribing issues
- Liaise with Cheshire and Merseyside ICB over prescribing policies, targets and general issues
- Liaise with nursing and residential homes in the practice area re medication requirements; provide and monitor their scripts.
- Liaise with patients re prescribing queries and issues
Policy and service development
- Liaise with Cheshire and Merseyside ICB re. local prescribing policies
- Alongside the Clinical Pharmacist and GP Prescribing Lead, define and create protocols and formularies within the practice in consultation with other members of the team including the ICB medicine management team
- Working as a clinical co-ordinator, ensure success in gaining Quality Outcome Framework and Investment and Impact Fund points
- Work autonomously with due attention to agreed protocols and practice
- Prioritise workload effectively
Clinical/Patient care
- Deal with day-to-day patient queries/issues re medication
- Provide patient education materials related to medication
- Contact patients after drug alerts
Direct patients into medicine management routines
Person Specification
Skills
Essential
- Excellent communication skills and interpersonal skills
- Demonstrable IT skills
- Proven problem solving and analytical skills
- Ability to maintain a positive work environment
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Registered with The General Pharmaceutical Council as a Pharmacy Technician or Clinical Pharmacist
- Leadership or management qualification or equivalent experience
Experience
Essential
- Experience of leading and managing a team
- Understanding of team relationships and dynamics
- Experience of working with the general public
- Experience of working in a healthcare setting
- Customer or patient service complaints resolution
- Understanding of the NHS strategy particularly relating to primary care
- Experience of organizing and managing the workload of a team
- Knowledge and experience of conflict management
- Experience of working closely with colleagues, managers and clinicians
Desirable
- Experience of working in Primary Care
- Knowledge and experience of safeguarding
Aptitude
Essential
- Personable and approachable and empathetic
- Sensible and able to use own initiative
- Demonstrates honesty and integrity and promotes organisational values
- An ability to maintain confidentiality and trust
- Ability to work under pressure and to tight and often changing deadlines
- Proven team leader with ability to motivate others
- Able to manage conflict in a positive and supportive manner
- Able to demonstrate flexibility, enthusiasm and commitment
- Ability to work on own initiative
- Ability to prioritise workload and that of the team
- Patient and tolerant, fair and compassionate
Person Specification
Skills
Essential
- Excellent communication skills and interpersonal skills
- Demonstrable IT skills
- Proven problem solving and analytical skills
- Ability to maintain a positive work environment
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Desirable
- Registered with The General Pharmaceutical Council as a Pharmacy Technician or Clinical Pharmacist
- Leadership or management qualification or equivalent experience
Experience
Essential
- Experience of leading and managing a team
- Understanding of team relationships and dynamics
- Experience of working with the general public
- Experience of working in a healthcare setting
- Customer or patient service complaints resolution
- Understanding of the NHS strategy particularly relating to primary care
- Experience of organizing and managing the workload of a team
- Knowledge and experience of conflict management
- Experience of working closely with colleagues, managers and clinicians
Desirable
- Experience of working in Primary Care
- Knowledge and experience of safeguarding
Aptitude
Essential
- Personable and approachable and empathetic
- Sensible and able to use own initiative
- Demonstrates honesty and integrity and promotes organisational values
- An ability to maintain confidentiality and trust
- Ability to work under pressure and to tight and often changing deadlines
- Proven team leader with ability to motivate others
- Able to manage conflict in a positive and supportive manner
- Able to demonstrate flexibility, enthusiasm and commitment
- Ability to work on own initiative
- Ability to prioritise workload and that of the team
- Patient and tolerant, fair and compassionate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
