Prescribing Support Administrator

The Middlewood Partnership

Information:

This job is now closed

Job summary

As a Prescribing Support Administrator you will work as part of a prescribing team, comprising Clinical Pharmacists, pharmacy technicians and other prescribing support administrators, who work alongside the wider practice team and help implement our integrated model of prescribing support. The successful candidate will share our values and have the energy, skills and enthusiasm to contribute to shaping how we support our patients.

You will act as a focal point of communication between the GPs, receptionists, practice and operational managers, patients and local pharmacists, as well as other members of the Middlewood Practice team, to ensure patients repeat medication is produced within the current protocols of the surgery.

Main duties of the job

Prescription requests are received by Patient Access or written requests and the volume of workload is addressed within 48 hours. We encourage Electronic Prescribing with patients. You can expect to receive hospital discharges, hospital letters and medication recommendations for review and action. You will inform patients when blood tests/ BP checks/ medication reviews are due and keep their electronic notes up to date accordingly.

About us

The Middlewood Partnership is a GP Practice and Primary Care Network of 33,500 patients, established in April 2019. We operate from 4 sites across Bollington, Disley and Poynton and we are looking for an enthusiastic individual who shares our values and has the energy and skills contribute to shaping how we deliver care for the future, to join the Middlewood Partnership as a Prescribing Support Administrator.

Date posted

21 December 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3049-21-9673

Job locations

Bollington Medical Centre

Wellington Road

Bollington

SK10 5JH


Park Lane

Poynton

Stockport

Cheshire

SK12 1GP


5 Chester Road

Poynton

Stockport

Cheshire

SK12 1EU


2 Buxton Old Road

Disley

Stockport

Cheshire

SK12 2BB


Job description

Job responsibilities

Please see attached job description and person spec for more information

Adherence to prescribing guidelines and local prescribing formularies, through safe clinical practice (i.e. MHRA alerts and NICE guidelines)

Issue unauthorised repeat prescriptions on a daily basis with GP contact for signing scripts by following Standard Operating Procedures guidelines for issuing scripts.

Stock and monitor in-house medications and appliances

Monitor in house controlled drug prescribing audit trails

Use DAWN Software to obtain INR and anticoagulation dosing.

Transfer medicines information from other healthcare agencies onto in-house patient information systems

Communicate with local pharmacies to ensure efficient & well-managed repeat prescribing system

Liaise with practice doctors and staff over prescribing issues

Liaising with secondary care

Liaise with nursing and residential homes in the practice area re medication requirements; provide and monitor their scripts.

Liaise with patients re prescribing queries and issues

Define and create protocols within the practice in consultation with other members of the team

Working autonomously with due attention to agreed protocols and practice

Ability to prioritise workload

Dealing with day-to-day patient queries/issues re medication

Providing patient education materials related to medication

Contacting patients after drug alerts

Understand the practice computer system and use it according to agreed protocols and practice

Flag up areas where improvements can be made

Be fully involved in system changes initiated nationally or locally

To maintain a broad understanding of the work of the prescribing team and of the practice as a whole and actively contribute your ideas for the improvement of service provision

Actively participate in regular one to one meetings with the Senior clinical pharmacist to review personal development and team performance

Provide a high standard of professional conduct

Actively participate in the practices appraisal scheme

Take responsibility for own developmental learning and performance

Identify appropriate areas of personal development

Undertake training as required including mandatory and statutory training, core skills training and on-going developmental training

Alert management and other team members to issues of quality and risk, taking action where appropriate

Work effectively with individuals in external agencies to meet patient needs

Effectively prioritise, organise and manage own time, workload and resources

Job description

Job responsibilities

Please see attached job description and person spec for more information

Adherence to prescribing guidelines and local prescribing formularies, through safe clinical practice (i.e. MHRA alerts and NICE guidelines)

Issue unauthorised repeat prescriptions on a daily basis with GP contact for signing scripts by following Standard Operating Procedures guidelines for issuing scripts.

Stock and monitor in-house medications and appliances

Monitor in house controlled drug prescribing audit trails

Use DAWN Software to obtain INR and anticoagulation dosing.

Transfer medicines information from other healthcare agencies onto in-house patient information systems

Communicate with local pharmacies to ensure efficient & well-managed repeat prescribing system

Liaise with practice doctors and staff over prescribing issues

Liaising with secondary care

Liaise with nursing and residential homes in the practice area re medication requirements; provide and monitor their scripts.

Liaise with patients re prescribing queries and issues

Define and create protocols within the practice in consultation with other members of the team

Working autonomously with due attention to agreed protocols and practice

Ability to prioritise workload

Dealing with day-to-day patient queries/issues re medication

Providing patient education materials related to medication

Contacting patients after drug alerts

Understand the practice computer system and use it according to agreed protocols and practice

Flag up areas where improvements can be made

Be fully involved in system changes initiated nationally or locally

To maintain a broad understanding of the work of the prescribing team and of the practice as a whole and actively contribute your ideas for the improvement of service provision

Actively participate in regular one to one meetings with the Senior clinical pharmacist to review personal development and team performance

Provide a high standard of professional conduct

Actively participate in the practices appraisal scheme

Take responsibility for own developmental learning and performance

Identify appropriate areas of personal development

Undertake training as required including mandatory and statutory training, core skills training and on-going developmental training

Alert management and other team members to issues of quality and risk, taking action where appropriate

Work effectively with individuals in external agencies to meet patient needs

Effectively prioritise, organise and manage own time, workload and resources

Person Specification

Qualifications

Essential

  • Good standard of education with excellent literacy and numeracy skills

Experience

Essential

  • Experience of working with the general public
  • Customer or patient service complaints resolution
  • Experience of working in a team
  • Knowledge and experience of conflict management
  • Experience of working closely with colleagues, managers and clinicians

Desirable

  • Experience of working in a healthcare setting
  • Experience of working in Primary Care
  • Knowledge and experience of safeguarding

Skills

Essential

  • Excellent communication skills and interpersonal skills
  • Demonstrable IT skills
  • Proven problem solving and analytical skills
  • Ability to maintain a positive work environment

Aptitude

Essential

  • Personable and approachable and empathetic
  • Sensible and able to use own initiative
  • Demonstrates honesty and integrity and promotes organisational values
  • An ability to maintain confidentiality and trust
  • Ability to work under pressure and to tight and often changing deadlines
  • Proven team worker with ability to motivate others.
  • Able to manage conflict in a positive and supportive manner
  • Able to demonstrate flexibility, enthusiasm and commitment.
  • Ability to work on own initiative and organise workload
Person Specification

Qualifications

Essential

  • Good standard of education with excellent literacy and numeracy skills

Experience

Essential

  • Experience of working with the general public
  • Customer or patient service complaints resolution
  • Experience of working in a team
  • Knowledge and experience of conflict management
  • Experience of working closely with colleagues, managers and clinicians

Desirable

  • Experience of working in a healthcare setting
  • Experience of working in Primary Care
  • Knowledge and experience of safeguarding

Skills

Essential

  • Excellent communication skills and interpersonal skills
  • Demonstrable IT skills
  • Proven problem solving and analytical skills
  • Ability to maintain a positive work environment

Aptitude

Essential

  • Personable and approachable and empathetic
  • Sensible and able to use own initiative
  • Demonstrates honesty and integrity and promotes organisational values
  • An ability to maintain confidentiality and trust
  • Ability to work under pressure and to tight and often changing deadlines
  • Proven team worker with ability to motivate others.
  • Able to manage conflict in a positive and supportive manner
  • Able to demonstrate flexibility, enthusiasm and commitment.
  • Ability to work on own initiative and organise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Middlewood Partnership

Address

Bollington Medical Centre

Wellington Road

Bollington

SK10 5JH


Employer's website

https://middlewoodpartnership.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Middlewood Partnership

Address

Bollington Medical Centre

Wellington Road

Bollington

SK10 5JH


Employer's website

https://middlewoodpartnership.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Senior Clinical Pharmacist

Tom Wolffsohn

tom.wolffsohn@nhs.net

01625462593

Date posted

21 December 2021

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3049-21-9673

Job locations

Bollington Medical Centre

Wellington Road

Bollington

SK10 5JH


Park Lane

Poynton

Stockport

Cheshire

SK12 1GP


5 Chester Road

Poynton

Stockport

Cheshire

SK12 1EU


2 Buxton Old Road

Disley

Stockport

Cheshire

SK12 2BB


Supporting documents

Privacy notice

The Middlewood Partnership's privacy notice (opens in a new tab)