Medical Receptionist

Job description

Job responsibilities

Job Title: Medical Receptionist

Based: The Middlewood Partnership

Accountable to: The Middlewood Partners

Reports to: Reception Manager/Practice Manager

Hours: Part time

2 posts at 16 hours, based at Bollington Medical Centre

1 post at 22 hours, based at Schoolhouse Surgery, Disley

Salary: £8.94 per hour

Type of position: Permanent

The Role

The Middlewood Partnership is a GP Practice and Primary Care Network of 33,500 patients, established in April 2019. We operate from 4 sites across Bollington, Disley and Poynton and we are looking for an enthusiastic individual who shares our values and has the energy and skills to contribute to shaping how we deliver care for the future, to join the Middlewood Partnership as a Medical Receptionist.

Main Purpose

To ensure the smooth and efficient running of the practice, assisting the GPs in providing an excellent service to patients. To receive patients with courtesy and care, in line with the Partnerships ethos.Service

Maintaining a positive and consistent "can do" attitude, treating everyone with dignity and respect

Dealing with patient requests either face to face, on the telephone or via AskmyGP

Booking, cancelling all types of appointments/consultations

Directing enquiries to the appropriate people and understanding the callers expectations through effective questioning

Chaperoning during clinical consultations, as requested

Receiving samples from patients, according to practice procedure

Handling difficult situations in a calm and professional manner

Dealing appropriately with prescription requests in line with practice protocols

Data & Computer Skills

Effective use of reception computer systems :

MPS phone system receive, transfer, hold calls and change system settings

EMIS Clinical System cancel and edit appointments. Send patient linked messages Touch screen use. Issuing prescriptions. Investigating patient notes. Logging and linking on patient records

Docman opening and responding to messages

Intradoc effective use and knowledge of practice intranet system

AskmyGP respond to and direct patient requests appropriately

AccuRx use for text messaging patients directly

Filing and dealing with patient notes and maintaining accurate records, both electronic and paper records

Teamwork

Prioritise workload according to daily requirements, through consultation with the Reception Manager and other team members.

To develop and maintain effective working relationships with colleagues.

Maintaining a pleasant and tidy working environment.

To be punctual

Flexibility is essential to cover for annual leave, absence and all other instances.

The post holder must understand that flexibility is required to work from any of the 4 sites

of the Middlewood Partnership dependent on business need.

Practice Policies

To be involved in procedures for opening and closing the surgery premises.

To abide by all practice policies including:

Confidentiality and data protection

Health & safety (including CPR skills)

Infection control

Equal opportunities

Child Protection

(You should abide by all practice policies as detailed in the Employee Handbook/ Partnership intranet)

Personal Development

To be responsible for the self-development of skills and competencies through participation in training and development activities.

To maintain up-to-date technical and professional knowledge relevant to the post.

To participate in the Partnerships performance appraisal system and to undertake any identified training and development related to the post.

Attendance at mandatory training sessions (approximately 8 times per year, usually on Wednesday afternoons)

The list of duties in this job description is not exhaustive and is intended to outline the main activities of the postholder. Duties and responsibilities may be subject to change taking into account the development needs of and following full discussion with the postholder.

Person Specification

Qualifications

Essential

• GCSE (or equivalent) English and Maths
• Good standard of education with excellent literacy and numeracy skills

Experience

Essential

• Experience of working with the general public
• Experience of working in a team
• Experience of working closely with colleagues, managers and clinicians
• Keyboard and word processing skills

Desirable

• Experience of working in a healthcare setting
• Experience of working in Primary Care
• Understanding of the NHS organisation
• Knowledge and experience of conflict management

Skills and Aptitude

Essential

• Excellent communication skills and interpersonal skills
• Demonstrable IT skills
• Ability to maintain a positive work environment
• Personable and approachable and empathetic
• Sensible and able to use own initiative
• Demonstrates honesty and integrity and promotes organisational values
• An ability to maintain confidentiality and trust
• Ability to work under pressure and to tight and often changing deadlines
• Proven team worker with ability to motivate others
• Able to demonstrate flexibility, enthusiasm and commitment
• Ability to work on own initiative and organise workload

Desirable

• Telephone switchboard operational skills
• Able to manage conflict in a positive and supportive manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Middlewood Partnership

Address

Bollington Medical Centre

Wellington Road

Bollington

SK10 5JH

Employer's website

https://middlewoodpartnership.co.uk/ (Opens in a new tab)