Job summary
Burnley Group Practice is looking to recruit an enthusiastic and conscientious Clinical Secretaries/admin assistant to join our fantastic Team. This is a key role in our Team and if you enjoy helping people and have an eye for detail then this role is for you.
You will be responsible for dealing with and processing all post and electronic mail received by the Practice, updating patient records, dealing with actions and queries generated from these and completing routine referrals for further care. You will need to feel comfortable with technology, and also with change since the NHS is required to constantly change to meet the emerging needs of our population. You will have a calm, confident and helpful manner with excellent communication skills along with the ability to problem solve and work under pressure. You will be educated to a good standard and must have excellent IT and keyboard skills.
The role is offered over 30 hours per week to be worked over 5 days Monday to Friday and flexibility will be required to cover periods of sickness and annual leave.
Employment benefits include 6 week's annual leave plus Bank Holidays and free car parking (off-site at St Peter's Centre)
Main duties of the job
This key role within our primary healthcare team will be responsible for processing all incoming internal and external post in paper or electronic format. This will include liaising with East Lancashire Alliance, dealing with resulting queries and updating the patient record to ensure quality patient care is maintained. The postholder will also provide clinical secretarial support with the preparation of routine referrals to secondary care and other health services. You will have regular patient contact dealing with queries and passing on information to and for patients and regular contact with other NHS organisations. Other clinical admin work may also be undertaken subject to the needs of the Practice.
As part of a large Practice Team you must be able to work as a team player but also use your initiative within the confines of the Practice Policies and Procedures. The successful candidate must have strong IT skills and be either able to use our EMIS clinical software or happy to learn, have excellent keyboard skills and have a confident telephone manner and good, face to face interpersonal skills.
Proven experience of working in general practice and/or customer services as well as secretarial skills are essential.
About us
Burnley Group Practice is a large training practice based over three sites in Burnley - at St Peter's Centre, on Manchester Road and in Kiddrow Lane Health Centre. Staff may be required to work at all three sites subject to the needs of the Practice.
We have an extensive multi-disciplinary team with a wide range of clinical and administrative staff and believe that Teamwork is essential to deliver the best possible patient care.
We expect all our staff to work to the highest standards and we strive to offer the best service we can to our patients, but we also want our staff to be happy and healthy and we work tirelessly to ensure that the environment our team works in provides the setting for this to happen.
We offer a good package of terms and conditions including 6 week's annual leave and parking at all three sites (off-site at St Peter's Centre)
Job description
Job responsibilities
The post holder will be responsible for processing all incoming post (both paper and electronic) and ensuring key information is identified and recorded as appropriate in liaison with the wider Practice Team and East Lancashire Alliance. You will support the medical secretary services producing routine referrals for further care and will have day to day contact with patients. In addition, you will have a key role to play in ensuring patient and disease registers are up to date.
Main Duties & Responsibilities
Processing and distributing all incoming mail both paper and electronic
Manage the Practices email inbox
Direct liaison with East Lancashire Alliance (ELA) to manage and process queries and actions as generated by them relating to patient records and information
Updating patient records as appropriate with information from post, ELA and other NHS organisations in line with Practice procedures
Production of routine patient referrals
Direct patient contact to manage queries regarding referrals
Direct contact with patients and other NHS organisations to manage patient queries and information generated
Provide clerical assistance to Practice Staff as required from time to time and undertake other clinical admin work as required.
Job description
Job responsibilities
The post holder will be responsible for processing all incoming post (both paper and electronic) and ensuring key information is identified and recorded as appropriate in liaison with the wider Practice Team and East Lancashire Alliance. You will support the medical secretary services producing routine referrals for further care and will have day to day contact with patients. In addition, you will have a key role to play in ensuring patient and disease registers are up to date.
Main Duties & Responsibilities
Processing and distributing all incoming mail both paper and electronic
Manage the Practices email inbox
Direct liaison with East Lancashire Alliance (ELA) to manage and process queries and actions as generated by them relating to patient records and information
Updating patient records as appropriate with information from post, ELA and other NHS organisations in line with Practice procedures
Production of routine patient referrals
Direct patient contact to manage queries regarding referrals
Direct contact with patients and other NHS organisations to manage patient queries and information generated
Provide clerical assistance to Practice Staff as required from time to time and undertake other clinical admin work as required.
Person Specification
Qualifications
Essential
- Candidates must have experience working with the public in a customer service setting as well has having previous experience in a secretarial/ admin role. You must have excellent communication skills both verbal and written and an excellent telephone manner. You will have an ability to solve problems and must be able to manage the physical and mental demands of working in a pressured environment. You will have good IT and keyboard skills and be able to use a range of Software including Microsoft Office being able to use Word, Excel and experience of social medial. You should have experience of working in a busy office environment and be comfortable working as part of a large team.
- You will have a minimum of 5 GCSE's at level 5 or above which must include English Language and Maths.
Desirable
- NVQ 2 Health & Social Care
Experience
Essential
- Experience of working in a team environment.
- Experience of customer service and/or working with the general public.
Desirable
- Experience working in Primary Care or other NHS setting
- Secretarial experience
Skills and Knowledge
Essential
- - Excellent IT and keyboard skills
- - Ability to maintain confidentiality
- - Reliable and hardworking with good time management skills and a positive attitude.
- - Good interpersonal skills.
- - Willingness to work flexibly and able to multi-task
- - Able to work without direct supervision within set parameters
- - Ability to problem solve.
- - Ability to remain calm under pressure
Desirable
- -Experience using EMIS clinical software
- - Knowledge of medical terminology
Person Specification
Qualifications
Essential
- Candidates must have experience working with the public in a customer service setting as well has having previous experience in a secretarial/ admin role. You must have excellent communication skills both verbal and written and an excellent telephone manner. You will have an ability to solve problems and must be able to manage the physical and mental demands of working in a pressured environment. You will have good IT and keyboard skills and be able to use a range of Software including Microsoft Office being able to use Word, Excel and experience of social medial. You should have experience of working in a busy office environment and be comfortable working as part of a large team.
- You will have a minimum of 5 GCSE's at level 5 or above which must include English Language and Maths.
Desirable
- NVQ 2 Health & Social Care
Experience
Essential
- Experience of working in a team environment.
- Experience of customer service and/or working with the general public.
Desirable
- Experience working in Primary Care or other NHS setting
- Secretarial experience
Skills and Knowledge
Essential
- - Excellent IT and keyboard skills
- - Ability to maintain confidentiality
- - Reliable and hardworking with good time management skills and a positive attitude.
- - Good interpersonal skills.
- - Willingness to work flexibly and able to multi-task
- - Able to work without direct supervision within set parameters
- - Ability to problem solve.
- - Ability to remain calm under pressure
Desirable
- -Experience using EMIS clinical software
- - Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.