GP Assistant

Job description

Job responsibilities

The focus of the role is on supporting general practitioners in their day-to-day management of patients specifically aimed at reducing the administrative burden, making best use of consultation time and supporting those particularly vulnerable to isolation or who are frequent attenders at the Practice.

The role will improve patient access and patient flow within surgery hours increasing the time-efficiency pf appointment and reduction of waiting times.

Key tasks and responsibilities:

To offer a high-quality service to the patients by providing smooth-running efficient support to the general practitioners at BMG.

Support patient experience by translating or reiterating information from the GP.

Organise and facilitate group consultations/ clinics.

To offer a high-quality service to patients by providing smooth-running efficient support.

Work to improve access and reduce unnecessary contacts with clinicians. Completion of frequent attenders searches, provide regular contact and continuity with these patients, signposting where appropriate. Monitor and review to improve efficiency and report on outcomes.

Identify and have a good understanding of the types of services and facilities which patients may require access to for care support e.g. signposting to social services to access care support, referral to care co-ordinators/social prescribers and know how to escalate if required.

Provide post assessment actions to support GP management. The GPA will have responsibility for completion of referral forms such as community health monitoring team, SALT, community therapy as well as NHS digital weight management.

Processing T-Quest requests.

Completion of 24 hour ECG/ ECHO referrals and booking prerequisite investigations.

Obtain test results on behalf of clinician by liaising with hospitals/using Indigo system.

Communicate sensitive information, test results, explain medication changes and arrange appropriate follow up with patients.

Gather further information from patients and third parties when required, ensuring the information is recorded appropriately in patient records.

Support clinicians with completion of medication reviews. Identify patients who may need clinician review, arrange appropriate physical health checks and update GP.

Liaising with family following notification of inhouse Child DNAs or receipt of Secondary Care Child not brought letters and reporting back to the GP.

Resolve inappropriate requests from hospital departments.

Liaise with hospital teams to inform them of results/ensure results are actioned by the hospital requestor.

Act as a chaperone in accordance with practice chaperone policy, including record keeping where appropriate.

Optimise appointments by running Did not attend searches to identify these patients. Highlight and discuss these patients in Micro team meetings and work alongside patients for improvement. Produce reports to inform Quality Improvement.

Supporting patients through explanation of treatment, procedures and follow up arrangements e.g. cervical smears

Completing delegated reports on behalf of the GP.

Support the Site Management and admin teams with administration and processing of death certification/crematorium forms when needed. Liaise with Operational Site Manager Lead when required.

Support Site Management Team with palliative care of patients and GSF work; adding palliative patients to GSF register and completion of template, update GSF template as required. Support Site Management Team with GSF tasks.

Support the Site Management Team with entering and reviewing information to the Adastra system, where appropriate.

Scheduling meetings, collating information, and producing agendas, take minutes, produce action sheets etc e.g Micro Team meetings.

Deliver training to new members of staff in regards to the GPA role and keeping members of staff up to date.

Support clinicians with communicating with patients to resolve complaints and concerns in line with practice policy.

Take part in audit cycles as required.

Highlight any potential issues to line manager.

Person Specification

Qualifications

Essential

• GCSE Maths (4/C)
• GCSE English (4/C)

Desirable

• Level 3 Admin/ Customer Service
• GPA qualification
• Facilitation of group consultations training

Characteristics

Essential

• Focussed on delivering a quality service
• Mentally and emotionally able to deal with the demands of the role e.g. distressed patients/ pressurised environment
• A growth mindset
• Empathetic
• Adaptable and reliable
• Able to work flexibly outside usual hours if required for job (e.g. attending meetings)
• Self-motivated and positive outlook
• Physically able to undertake the role
• Presentable and tidy appearance
• Ability to maintain periods of prolonged

Other

Essential

• Frequent requirement for sitting in a restricted position for a long period.

Experience

Essential

• Patient or customer facing service experience
• Experience of working in General Practice
• Experience of using EMIS clinical system.
• Operating as part of a team

Desirable

• Experience of using Accurx.
• Experience of following protocols

Skills and Knowledge

Essential

• Person-centred approach.
• Medical terminology
• Excellent communication skills and listening skills
• Understand different communication styles and adapt appropriately
• Ability to prioritise and work in fast paced environment
• Ability to influence
• Ability to work with accuracy and efficiency
• Confident working with people face to face and over the telephone
• Understand and facilitate group clinics/ consultations
• Able to manage group dynamics
• Organised and methodical
• Understand requirements for handling information in health and social care settings eg. Confidentiality & GDPR
• Capable of liaising within a multidisciplinary team
• Ability to work with clinicians and senior managers
• Keyboard skills for regular use of computer systems
• Competence in Microsoft Office packages (Outlook, Word, Excel).
• Ability to compile and analyse statistical information.
• Capable of producing reports/ minute taking and providing general administrative support
• Able to forward plan and schedule work for self and others
• Ability to remain calm when dealing with difficult, distressed or vulnerable people.
• Ability to work on own initiative and as part of a team.
• Able to think ahead and anticipate issues.
• Able to work within agreed parameters.
• Knowledge of infection control relevant to role
• Understand basics of quality improvement

Desirable

• Able to support the implementation, monitoring and review of Care Plans.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bay Medical Group

Address

Morecambe Health Centre

Hanover Street

Morecambe

Lancashire

LA4 5LY

Employer's website

https://www.baymedicalgroup.co.uk/ (Opens in a new tab)