Job summary
Bay Medical Group are recruiting for an Operations and (EA)
Development Manager. This is an exciting opportunity
supporting our management and clinical teams leading on
change initiatives and supporting the operations team in
enabling the Practice to provide excellent care. We are
seeking a well-rounded individual ideally with extensive
primary care experience in a wide range of responsibilities
able to support internal service development and the delivery
of services alongside external partners.
The successful candidate must be highly motivated, energetic
and an efficient team player who enjoys developing and
leading the transformation of services.
Interviews to be held 18th November 2022.
Main duties of the job
- To work as an integral part of the Senior Leadership Team responsible for developing and implementing strategic operational plans to improve patient experience and support quality improvement and performance across the Practice.
- To lead and manage the non-clinical Operations teams in delivering patient services and administrative functions to a high standard.
- To lead the development and delivery of Extended Access Services to meet the objectives of the service.
- To support the operations team in the adoption of and integration of new technology to support the care offer enabling Practice staff to work more effectively to support the sustainability of general practice services.
About us
Bay Medical Group is proud to be the general practice serving the population of Morecambe and Heysham. We operate out of 5 sites and deliver general medical services to c54,000 patients.
Formed in 2016/17 by established legacy practices in the town, we are fortunate to be a single at scale provider in a distinct geographical area and as such were able to establish the Primary Care Network (PCN) for Morecambe and Heysham in July 2019, with Bay Medical Group as the only Practice in the PCN.
For further information about the benefits of working for us visit https://www.baymedicalgroup.co.uk/benefits
Bay Medical Group - for happier, healthier people.
We offer:
- A comprehensive induction which introduces you to Bay Medical Group, how we work and our wonderful staff.
- The opportunity to develop within the Practice.
- 25 days annual leave, increasing to 30 days after 1 year (plus BH).
- Occupational Sick Pay scheme after one year.
- Access to NHS Pension, Discount and Cycle to Work schemes.
- Regular wellbeing events such as away days and social outings.
Job description
Job responsibilities
KEY TASKS AND RESPONSIBILITIES:
Operations Management Team oversight
- As part of the SLT, work in close liaison with the Partners, EPM and management team to ensure an effective operations provision to support the health of our patients.
- Oversight of operations teams in non-clinical areas including responsibility for the leadership and management of the following areas, ensuring that any staff achieve their primary responsibilities within guidelines agreed between the partners & PCN EPM to deliver operational targets:
- Administration
- BMG Sites
- Clinical Rota
- Medicines Management
- Unscheduled Care (UC)
- To line manage Senior Administration Manager, Clinical Rota Manager, Lead Operational Site Manager and UC Lead Manager & MMT Operations Manager.
- Deliver HR processes including recruitment and selection, induction, overtime/toil, RTW interview`s, attendance reviews, performance management & monitoring, training, disciplinary matters, leave requests/holiday planning, updating contracts/job descriptions and appraisals.
- To identify and develop all work areas managed to meet changing requirements and ensure these are appropriately represented within the Practice Business Plan.
- Lead on planning, development and implementation of systems and procedures to ensure adequate provision of services.
- To work alongside the UC Lead GP, UC Lead Manager, Clinical Rota Manager and Clinical Services Manager to develop robust planning and capacity management using data to understand demand capacity and activity to drive improvements in:
- Patient experience at work
- Operational efficiency
- Staff experience at work
- To support Senior operations team on development and implementation of KPIs, managing any deviations from performance and to raise any issues at Executive level.
- To work with EPM and QSG manager to ensure Business continuity plan is effective and understood across Senior operations team.
- To oversee and support development and monitoring of KPIs in areas of responsibility.
- To develop and manage the monthly Operations Group meetings to optimise effectiveness.
Extended Access service
Strategic planning and delivery for Extended Access with oversight of EA reporting to the ICB for EA contract and working with rota manager to rectify and issues with activity.
Working with the Senior Operations team and IT Development manager and data analyst to develop reporting and audit tools to inform the CD and board of performance.
Act as main contact point for all communications for the EA service and establish and develop relationships with General Practice and PCN leads and with other partners and stakeholders.
Assist the EPM/Finance Manager in managing contracts for EA services.
Build relationships and facilitate collaboration between the Practice and external EA service providers to support the delivery of care to patients.
To lead on the direction of communication with patients around EA services and publicise the service in creative ways.
To work alongside the patient engagement team to ensure qualitative feedback is sought from patients and acted upon for service performance.
Plan future developments within the EA service with EPM and Exec GP Lead for EA.
Leadership and Service Development
- To help formulate and implement Practice strategies for improving service to patients. To lead, develop and support members of the Senior operations team to enable them to effectively manage their team.
- To oversee the development of the Administration team to ensure new areas of PCN work eg IIF are implemented and effectively resourced and managed.
- Develop, support and deliver local improvement programmes aligned to national and local priorities.
- Assist in developing monitoring systems for IIF claims alongside the Finance and Estates Manager.
- Ensure best use of shared premises and services, working closely with the Executive/PCN team to oversee and manage PCN estates and planning.
- Working with the PCN Executive team leading and supporting implementation of agreed service changes and pathways, working closely with the Senior operations team and the wider PCN and Commissioners to develop, support and deliver local improvement programmes aligned to national and local priorities.
- Effectively lead and manage change and continuous improvement activities.
- Works across boundaries creating networks which facilitate high levels of collaboration within and across organisations and sectors.
- Embodies a very high standard of personal and professional behaviour and creates a culture that reinforces personal and professional standards.
- Creates a supportive culture change by encouraging innovation and ideas for improvement and builds a culture of continuous review, quality and service improvements.
- Providing effective leadership and example that inspires and sustains commitment of colleagues and facilitates empowerment of others.
- Facilitating the development of leadership qualities and management skills in others enabling others to take on leadership responsibilities, building high level leadership capability and capacity from a range of backgrounds.
- Creates an ethos that values people at every level of the Practice, modelling distributed leadership and enabling staff to perform at their highest level.
Job description
Job responsibilities
KEY TASKS AND RESPONSIBILITIES:
Operations Management Team oversight
- As part of the SLT, work in close liaison with the Partners, EPM and management team to ensure an effective operations provision to support the health of our patients.
- Oversight of operations teams in non-clinical areas including responsibility for the leadership and management of the following areas, ensuring that any staff achieve their primary responsibilities within guidelines agreed between the partners & PCN EPM to deliver operational targets:
- Administration
- BMG Sites
- Clinical Rota
- Medicines Management
- Unscheduled Care (UC)
- To line manage Senior Administration Manager, Clinical Rota Manager, Lead Operational Site Manager and UC Lead Manager & MMT Operations Manager.
- Deliver HR processes including recruitment and selection, induction, overtime/toil, RTW interview`s, attendance reviews, performance management & monitoring, training, disciplinary matters, leave requests/holiday planning, updating contracts/job descriptions and appraisals.
- To identify and develop all work areas managed to meet changing requirements and ensure these are appropriately represented within the Practice Business Plan.
- Lead on planning, development and implementation of systems and procedures to ensure adequate provision of services.
- To work alongside the UC Lead GP, UC Lead Manager, Clinical Rota Manager and Clinical Services Manager to develop robust planning and capacity management using data to understand demand capacity and activity to drive improvements in:
- Patient experience at work
- Operational efficiency
- Staff experience at work
- To support Senior operations team on development and implementation of KPIs, managing any deviations from performance and to raise any issues at Executive level.
- To work with EPM and QSG manager to ensure Business continuity plan is effective and understood across Senior operations team.
- To oversee and support development and monitoring of KPIs in areas of responsibility.
- To develop and manage the monthly Operations Group meetings to optimise effectiveness.
Extended Access service
Strategic planning and delivery for Extended Access with oversight of EA reporting to the ICB for EA contract and working with rota manager to rectify and issues with activity.
Working with the Senior Operations team and IT Development manager and data analyst to develop reporting and audit tools to inform the CD and board of performance.
Act as main contact point for all communications for the EA service and establish and develop relationships with General Practice and PCN leads and with other partners and stakeholders.
Assist the EPM/Finance Manager in managing contracts for EA services.
Build relationships and facilitate collaboration between the Practice and external EA service providers to support the delivery of care to patients.
To lead on the direction of communication with patients around EA services and publicise the service in creative ways.
To work alongside the patient engagement team to ensure qualitative feedback is sought from patients and acted upon for service performance.
Plan future developments within the EA service with EPM and Exec GP Lead for EA.
Leadership and Service Development
- To help formulate and implement Practice strategies for improving service to patients. To lead, develop and support members of the Senior operations team to enable them to effectively manage their team.
- To oversee the development of the Administration team to ensure new areas of PCN work eg IIF are implemented and effectively resourced and managed.
- Develop, support and deliver local improvement programmes aligned to national and local priorities.
- Assist in developing monitoring systems for IIF claims alongside the Finance and Estates Manager.
- Ensure best use of shared premises and services, working closely with the Executive/PCN team to oversee and manage PCN estates and planning.
- Working with the PCN Executive team leading and supporting implementation of agreed service changes and pathways, working closely with the Senior operations team and the wider PCN and Commissioners to develop, support and deliver local improvement programmes aligned to national and local priorities.
- Effectively lead and manage change and continuous improvement activities.
- Works across boundaries creating networks which facilitate high levels of collaboration within and across organisations and sectors.
- Embodies a very high standard of personal and professional behaviour and creates a culture that reinforces personal and professional standards.
- Creates a supportive culture change by encouraging innovation and ideas for improvement and builds a culture of continuous review, quality and service improvements.
- Providing effective leadership and example that inspires and sustains commitment of colleagues and facilitates empowerment of others.
- Facilitating the development of leadership qualities and management skills in others enabling others to take on leadership responsibilities, building high level leadership capability and capacity from a range of backgrounds.
- Creates an ethos that values people at every level of the Practice, modelling distributed leadership and enabling staff to perform at their highest level.
Person Specification
Qualifications
Essential
- Recognised qualification (Diploma or above) in management or equivalent level of knowledge gained through experience.
- Evidence of Continuing Professional Development.
Desirable
- Degree or equivalent qualification in management Recognised management qualification in Health Care (e.g. AMSPAR Diploma in Primary Care).
Experience
Essential
- At least 3 years management experience with a wide range of responsibility (finance, staff, service development & delivery etc).
- Developed effective policies, systems and procedures.
- Managed teams of staff including managers.
- Developed individuals and teams.
- Managed in a changing environment.
- Supporting cross-team and cross-discipline working.
- Risk and incident management.
- Business continuity planning.
- Report writing.
- Awareness and understanding of the NHS.
- Environment, especially in relation to primary care.
- Legal obligations employment, use of information.
- and data, health and safety etc.
Desirable
- 3 years management experience within a health service environment (preferably in primary care)
- Other NHS experience
- Project management.
- Organisational development.
- Performance management and audit.
- Experience in managing across multiple sites.
- Experience of matrix management.
- The NHS Plan National and Local Health priorities Knowledge of the local health economy.
Skills
Essential
- Evidence of business and organisational development.
- Management of budgets and resources.
- Strong organisational skills.
- High level communication skills.
- Active and extensive problem solving and analytical skills with ability to quickly diagnose, troubleshoot and resolve procedural issues, identifying root causes and proposing sound practical recommendations for future mitigation.
- Ability to work under pressure in a fast paced service environment.
- Professional and calm approach always, particularly when dealing with difficult situations.
- Excellent attention to detail.
- Decisive.
- Able to prioritise and organise own workload.
- Able to manage the work of a team to consistently deliver against objectives, including where a number of these staff may not be direct reports.
- Able to develop and implement practical policies and procedures and ensure these are consistently followed by others.
Desirable
- Manage facilities.
- Analytical skills.
- Project management.
Personal
Essential
- Proactive takes own initiate.
- Have enthusiasm and initiative.
- Willing to take ownership and accountability.
- Team player.
- Possess a professional appearance and manner.
- Flexible, responsive, self-motivated.
- Positive thinker.
- Car driver/owner.
Person Specification
Qualifications
Essential
- Recognised qualification (Diploma or above) in management or equivalent level of knowledge gained through experience.
- Evidence of Continuing Professional Development.
Desirable
- Degree or equivalent qualification in management Recognised management qualification in Health Care (e.g. AMSPAR Diploma in Primary Care).
Experience
Essential
- At least 3 years management experience with a wide range of responsibility (finance, staff, service development & delivery etc).
- Developed effective policies, systems and procedures.
- Managed teams of staff including managers.
- Developed individuals and teams.
- Managed in a changing environment.
- Supporting cross-team and cross-discipline working.
- Risk and incident management.
- Business continuity planning.
- Report writing.
- Awareness and understanding of the NHS.
- Environment, especially in relation to primary care.
- Legal obligations employment, use of information.
- and data, health and safety etc.
Desirable
- 3 years management experience within a health service environment (preferably in primary care)
- Other NHS experience
- Project management.
- Organisational development.
- Performance management and audit.
- Experience in managing across multiple sites.
- Experience of matrix management.
- The NHS Plan National and Local Health priorities Knowledge of the local health economy.
Skills
Essential
- Evidence of business and organisational development.
- Management of budgets and resources.
- Strong organisational skills.
- High level communication skills.
- Active and extensive problem solving and analytical skills with ability to quickly diagnose, troubleshoot and resolve procedural issues, identifying root causes and proposing sound practical recommendations for future mitigation.
- Ability to work under pressure in a fast paced service environment.
- Professional and calm approach always, particularly when dealing with difficult situations.
- Excellent attention to detail.
- Decisive.
- Able to prioritise and organise own workload.
- Able to manage the work of a team to consistently deliver against objectives, including where a number of these staff may not be direct reports.
- Able to develop and implement practical policies and procedures and ensure these are consistently followed by others.
Desirable
- Manage facilities.
- Analytical skills.
- Project management.
Personal
Essential
- Proactive takes own initiate.
- Have enthusiasm and initiative.
- Willing to take ownership and accountability.
- Team player.
- Possess a professional appearance and manner.
- Flexible, responsive, self-motivated.
- Positive thinker.
- Car driver/owner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
