Medical Receptionist

Job description

Job responsibilities

Reception duties

1. Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner.

2. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.

3. Advise patients of relevant charges for private services, accept payment and issue receipts for the same.

4. Respond to all queries and requests for assistance from patients, doctors and other visitors.

5. Enter requests on the computer for home visits including all relevant information and ensure the doctor is informed, print the necessary paperwork to accompany home visit requests

6. Ensure that requests for prescriptions are actioned where possible within two working days. This will entail either handwriting or computer generating scripts. File/Fax prescriptions when required.

7. Ensure reception and waiting areas are kept neat and tidy, tidy and sort magazines, toys and leaflets, discarding old or damaged items as necessary

8. Open and distribute mail

9. Post mail when required

10. Watch for and report to the manager on behalf of the partners any matters affecting safety or security, ensuring all clinic rooms are locked when not in use

11. Ensure samples are placed in the courier box within adequate time for collection

12. Ensure all patients blood forms are ready and in order for the next days phlebotomy clinic in line with staff rota

13. Ensure all practice notes are processed on a daily basis

14. Assist with photocopying when required

15. Liaise with attached staff, including district nurses, midwifes and counsellors etc as required

16. Provide adequate support to assist locum staff

17. To wear smart and appropriate clothing and footwear complying with the practice uniform policy

18. Generate patient referral letters and any other correspondence when requested.

Person Specification

Qualifications

Essential

• Good sound basic education
• GCSE Maths or equivalent
• GCSE English or equivalent
• Excellent communication skills
• (Written and Oral)
• General office procedures
• Customer Care skills
• Practical experience of working
• with others
• Experience of using own initiative
• Experience of using clinical systems
• Ability to work as part of an
• integrated multi-skilled team
• Flexible, reliable and responsive to change
• An understanding, acceptance and adherence to the need for
• strict confidentiality
• Ability to use own judgement,
• resourcefulness and common sense
• Ability to work under pressure
• Concentration required daily, e.g. ability to deal with occasional exposure to distressing circumstances or emotional events
• Ability to cope with occasional exposure to aggressive behaviour
• Ability to work with competing
• priorities

Desirable

• Qualification in Reception or office work
• A detailed understanding of a
• General Practice Office environment
• Working knowledge of medical terminology
• Able to deal with difficult people
• An understanding of the Practice clinical system EMIS
• Practical experience working as a GP receptionist

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Station Practice

Address

Station Approach

Hastings

East Sussex

TN34 1BA

Employer's website

https://www.thestationpractice.co.uk/ (Opens in a new tab)