Apprentice customer service administrator

Job summary

Peak and Dales Medical Partnership are looking for a receptionist/administrator apprentice to join our team. The apprentice will work towards the role full role of the receptionist, administrator, with a job at the end of training.

Bakewell Medical Centre and Tideswell surgery have been working together for 5 years and we have recently completed our full merger. We currently provide services for 9,000 patients. We are a C busy, friendly surgery.

We are looking for a committed and approachable team member, who enjoys interaction with people.

Computer skills would be required. We are now a Systmone practice (training can be given).

We would like somebody with good telephone skills and reacts well under pressure.

Main duties of the job

Reception staff will answer the various incoming outside lines into our call room and also the internal lines.

• Manage telephone calls
• Book Appointments
• Pass on messages
• Forward calls to team members.
• Answer patient enquiries.
• Record and pass on messages.
• Assist patients checking the availability of their prescription or with a query.
• Book ambulances as required/requested.

RECEPTION DESK

Reception staff will greet patients when they arrive in the practice and ensure that they are assisted appropriately, you will also have other tasks whilst working on the reception desk.

We are a forward thinking, innovative partnership and thrive to deliver good patient services.

Main duties of the job

The role will support an apprentice to gain the skills required to work in a GP surgery, undertaking customer service/administration. There are a nu,ber of apprenticeship courses that can be chosen for the right apprentice.

About us

We are a busy team, that is led by partners and a business manager.

We have had previous apprentices that have gone on to higher management.

We will support an apprentice either through level 2 or level 3 training. There is also an opportunity for higher apprenticeships following sucessful completion