Job summary
We are looking for receptionists with excellent communication skills. Previous experience of working in a GP surgery is desirable. (Training will be given to the right applicant).
The successful candidate will join a busy GP Practice. As the first point of contact, this role is integral to our approach to patient care, both face to face and on the telephone.
You will need to be flexible as the position(s) will also include some early morning (8am) and / or late evenings(6.30pm)
Your hours once agreed, would become your regular working week and form part of your contract of employment. It is important to understand we need applicants who would need to be prepared to cover holiday and sickness of colleagues as and when required to maintain the standard of services we offer to our large patient list.
Main duties of the job
As an integral part of the medical reception team and, along with the other Patient Liaison Officers, will have responsibility for the efficient operation of all reception activities, including the front desk, telephone systems, prescriptions, DOCMAN, E-consultations, GP tasks and clarifications, and registrations and patient support.
Be Competent at operating a computerised appointment system in accordance with the access protocol.
Must possess good communication/customer service skills, good computer skills, experience of working in a team, ability to deal with difficult situations and awareness of customer care and confidentiality.Experience in EMIS Web is would be desirable.
About us
Our existing team is friendly, helpful and experienced. The practice team consists of 2 Partner GPs, 6 salaried GPs, 2 Practice nurses, Health Care Assistant, Clinical pharmacist's, Social prescriber, First contact physio's, Practice manager, Patient Liaison managers, and Patient Liaison staff.
Job description
Job responsibilities
As an integral part of the medical reception team and, along with the other Patient Liaison Officers, will have responsibility for the efficient operation of all reception activities, including the front desk, telephone systems, prescriptions, DOCMAN, E-consultations, GP tasks and clarifications, and registrations and patient support.
Be Competent at operating a computerised appointment system in accordance with the access protocol.
Must possess good communication/customer service skills, good computer skills, experience of working in a team, ability to deal with difficult situations and awareness of customer care and confidentiality.Experience in EMIS Web is would be desirable.
Job description
Job responsibilities
As an integral part of the medical reception team and, along with the other Patient Liaison Officers, will have responsibility for the efficient operation of all reception activities, including the front desk, telephone systems, prescriptions, DOCMAN, E-consultations, GP tasks and clarifications, and registrations and patient support.
Be Competent at operating a computerised appointment system in accordance with the access protocol.
Must possess good communication/customer service skills, good computer skills, experience of working in a team, ability to deal with difficult situations and awareness of customer care and confidentiality.Experience in EMIS Web is would be desirable.
Person Specification
Experience
Essential
- - Experience of EMIS Web clinical system would ideally be essential
- - Experience in Primary Care is essential. An understanding, acceptance and adherence to the need for strict confidentiality.
- - Ability to work without direct supervision and determine own workload priorities.
- - Able to work under pressure in a constantly changing environment. Be able to use own initiative, but to also work as part of an integrated multi-skilled team.
- - Flexibility of working hours/ and able to work at the desired times.
Desirable
- - Experience of working in primary care
- - Experience of working in a GP practice/ Health care setting
Person Specification
Experience
Essential
- - Experience of EMIS Web clinical system would ideally be essential
- - Experience in Primary Care is essential. An understanding, acceptance and adherence to the need for strict confidentiality.
- - Ability to work without direct supervision and determine own workload priorities.
- - Able to work under pressure in a constantly changing environment. Be able to use own initiative, but to also work as part of an integrated multi-skilled team.
- - Flexibility of working hours/ and able to work at the desired times.
Desirable
- - Experience of working in primary care
- - Experience of working in a GP practice/ Health care setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
