Ash Surgery

Medical receptionist

Information:

This job is now closed

Job summary

Ash Surgery is looking for a bright, friendly, self motivated, responsible and reliable individual to join the reception team in this friendly and supportive practice.

We are currently seeking at least one part-time candidate to join our reception team. There will be opportunity for extra hours and personal development and progression within the surgery.

Main duties of the job

The following are the core responsibilities of the receptionist.

a. Process personal, telephone and e-requests for appointments

  • b. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

    c. Signpost patients to the correct service

    d. Initiating contact with and responding to, requests from patients, team members and external agencies

    e. Photocopy documentation as required

    In addition to the primary responsibilities, the medical administrator may be requested to:

    a. Support administrative staff, providing cover during staff absences

    b. Provide support to the clinical team.

    c. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

    d. Complete opening and closing procedures.

    e. As required support the prescribing clerk in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

    • About us

    Ash Surgery is a traditional GP Practice, set in the heart of rural East Kent, close to the city of Canterbury. We are a close-knit team with 2 Partners, one salaried GP, a paramedic practitioner and nursing team made up of one Practice nurse and three HCAs.

    Our administration team work very closely with the clinical team to support each other and deliver the very best in patient care.

    Details

    Date posted

    24 September 2024

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    A3025-24-0002

    Job locations

    Ash Surgery

    Chilton Place

    Ash

    Canterbury

    Kent

    CT3 2HD


    Job description

    Job responsibilities

    The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

    a. Maintaining and monitoring the practice appointment system

    b. Process personal, telephone and e-requests for appointments

    c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

    d. Signpost patients to the correct service

    e. Initiating contact with and responding to, requests from patients, team members and external agencies

    f. Read code data on EMIS web.

    g. Photocopy documentation as required

    h. Data entry of new and temporary registrations and relevant patient information as required

    i. Input data into the patients healthcare records as necessary

    j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

    k. Manage all queries as necessary in an efficient manner

    l. Carry out system searches as requested

    m. Maintain a clean, tidy, effective working area at all times

    n. Monitor and maintain the reception area and notice boards

    o. Support all clinical staff with general tasks as requested

    In addition to the primary responsibilities, the medical administrator may be requested to:

    Partake in audit as directed by the audit lead

    a. Support administrative staff, providing cover during staff absences

    b.

    c. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

    d. Complete opening and closing procedures in accordance with the duty rota

    e. As required support the prescribing clerk in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

    f. Ordering and monitoring of stationery supplies

    Job description

    Job responsibilities

    The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

    a. Maintaining and monitoring the practice appointment system

    b. Process personal, telephone and e-requests for appointments

    c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

    d. Signpost patients to the correct service

    e. Initiating contact with and responding to, requests from patients, team members and external agencies

    f. Read code data on EMIS web.

    g. Photocopy documentation as required

    h. Data entry of new and temporary registrations and relevant patient information as required

    i. Input data into the patients healthcare records as necessary

    j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

    k. Manage all queries as necessary in an efficient manner

    l. Carry out system searches as requested

    m. Maintain a clean, tidy, effective working area at all times

    n. Monitor and maintain the reception area and notice boards

    o. Support all clinical staff with general tasks as requested

    In addition to the primary responsibilities, the medical administrator may be requested to:

    Partake in audit as directed by the audit lead

    a. Support administrative staff, providing cover during staff absences

    b.

    c. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

    d. Complete opening and closing procedures in accordance with the duty rota

    e. As required support the prescribing clerk in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

    f. Ordering and monitoring of stationery supplies

    Person Specification

    Qualifications

    Desirable

    • GCSE grade A-C in English and Maths desirable.

    Experience

    Desirable

    • Experience of Primary care not essential as full training will be provided.
    Person Specification

    Qualifications

    Desirable

    • GCSE grade A-C in English and Maths desirable.

    Experience

    Desirable

    • Experience of Primary care not essential as full training will be provided.

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    Ash Surgery

    Address

    Ash Surgery

    Chilton Place

    Ash

    Canterbury

    Kent

    CT3 2HD


    Employer's website

    http://ashsurgery.nhs.uk/# (Opens in a new tab)

    Employer details

    Employer name

    Ash Surgery

    Address

    Ash Surgery

    Chilton Place

    Ash

    Canterbury

    Kent

    CT3 2HD


    Employer's website

    http://ashsurgery.nhs.uk/# (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Business Manager

    Kofo MacGregor-Gauthier

    kofo.macgregor-gauthier@nhs.net

    +01304814755

    Details

    Date posted

    24 September 2024

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time

    Reference number

    A3025-24-0002

    Job locations

    Ash Surgery

    Chilton Place

    Ash

    Canterbury

    Kent

    CT3 2HD


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