Job summary
As a Patient Services Team member, you're often the first person a patient meets when they come to the surgery. You'll book patients in for appointments, enter patients details onto our IT system and direct patients where to go. As well as dealing with patients face-to-face, our patient services team answer the phones, directing calls to other staff, book appointments, answer queries. In addition, there will be some admin duties.
Getting to support both patients and the medical team is rewarding and fulfilling. What you do will mean a lot to our patients; you'll put their mind at ease, often you'll make their day!
No two days are the same. You'll always be learning, solving problems and taking the pressure off the medical team. It can be stressful at times. There's never a dull moment!
At times patients will be upset, frustrated or angry. You will need to listen, try to understand and empathise. It helps if you can put yourselves in their shoes. You will need to work with care and attention in a fast-paced environment and multitask even when under pressure. We will expect you to be professional; honest, reliable and respectful under pressure. Confidentiality is a must.
You will often need to ask patients about their problem and summarise this accurately for the medical team. You may need to redirect patients elsewhere and do so with confidence and warmth. At times you have to think outside the box.
Main duties of the job
You will need the following skills;
- Ability to work under pressure to tight and often changing deadlines
- Able to work on own initiative
- Flexible approach to work and able to adapt to change and uncertainty
- Ability to maintain confidentiality and trust
- Commitment to continuing professional development
- Good time keeping
- Problem solving skills
- Ability to analyse and interpret information
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Clear communicator with good writing skills
- Excellent organisational skills, able to plan and manage demanding workload with competing priorities
- Ability to follow policies and procedures
The successful applicant must be able to work some 7.45 starts / 6pm finishes; cover for other team members' holiday will be required therefore the ability to be flexible is essential
The starting hourly rate is £12.00 and there will be a 6 month probationary period. Full job description available on request.
About us
This is a fantastic opportunity for a highly organised person to join us working in a lively and professional environment.
Park Parade Surgery is based within Mowbray Square Medical Centre, HG1 5AR
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: PATIENT SERVICES TEAM MEMBER
REPORTS TO: DEPUTY PRACTICE MANAGER/PRACTICE MANAGER
HOURS: 20-30 hours per week, £12.00 per hour
Job Summary:
As a Patient Services Team member, you're often the first person a patient meets when they come to the surgery. You'll book patients in for appointments, enter patients details onto our IT system and direct patients where to go. As well as dealing with patients face-to-face, our patient services team answer the phones, directing calls to other staff, book appointments, answer queries. In addition, there will be some admin duties.
Getting to support both patients and the medical team is rewarding and fulfilling. What you do will mean a lot to our patients; you'll put their mind at ease, often you'll make their day!
No two days are the same. You'll always be learning, solving problems and taking the pressure off the medical team. It can be stressful at times. There's never a dull moment!
At times patients will be upset, frustrated or angry. You will need to listen, try to understand and empathise. It helps if you can put yourselves in their shoes. You will need to work with care and attention in a fast-paced environment and multitask even when under pressure. We will expect you to be professional; honest, reliable and respectful under pressure. Confidentiality is a must.
You will often need to ask patients about their problem and summarise this accurately for the medical team. You may need to redirect patients elsewhere and do so with confidence and warmth. At times you have to think outside the box.
You will need the following skills;
- Ability to work under pressure to tight and often changing deadlines
- Able to work on own initiative
- Flexible approach to work and able to adapt to change and uncertainty
- Ability to maintain confidentiality and trust
- Commitment to continuing professional development
- Good time keeping
- Problem solving skills
- Ability to analyse and interpret information
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Clear communicator with good writing skills
- Excellent organisational skills, able to plan and manage demanding workload with competing priorities
- Ability to follow policies and procedures
The successful applicant must be able to work some 7.45 starts / 6pm finishes; cover for other team members' holiday will be required along with occasional short notice cover for sickness, therefore the ability to be flexible is essential
The starting hourly rate is £12.00 and there will be a 6 month probationary period. Full job description available on request.
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: PATIENT SERVICES TEAM MEMBER
REPORTS TO: DEPUTY PRACTICE MANAGER/PRACTICE MANAGER
HOURS: 20-30 hours per week, £12.00 per hour
Job Summary:
As a Patient Services Team member, you're often the first person a patient meets when they come to the surgery. You'll book patients in for appointments, enter patients details onto our IT system and direct patients where to go. As well as dealing with patients face-to-face, our patient services team answer the phones, directing calls to other staff, book appointments, answer queries. In addition, there will be some admin duties.
Getting to support both patients and the medical team is rewarding and fulfilling. What you do will mean a lot to our patients; you'll put their mind at ease, often you'll make their day!
No two days are the same. You'll always be learning, solving problems and taking the pressure off the medical team. It can be stressful at times. There's never a dull moment!
At times patients will be upset, frustrated or angry. You will need to listen, try to understand and empathise. It helps if you can put yourselves in their shoes. You will need to work with care and attention in a fast-paced environment and multitask even when under pressure. We will expect you to be professional; honest, reliable and respectful under pressure. Confidentiality is a must.
You will often need to ask patients about their problem and summarise this accurately for the medical team. You may need to redirect patients elsewhere and do so with confidence and warmth. At times you have to think outside the box.
You will need the following skills;
- Ability to work under pressure to tight and often changing deadlines
- Able to work on own initiative
- Flexible approach to work and able to adapt to change and uncertainty
- Ability to maintain confidentiality and trust
- Commitment to continuing professional development
- Good time keeping
- Problem solving skills
- Ability to analyse and interpret information
- Working knowledge of Microsoft Office with intermediate keyboard skills
- Clear communicator with good writing skills
- Excellent organisational skills, able to plan and manage demanding workload with competing priorities
- Ability to follow policies and procedures
The successful applicant must be able to work some 7.45 starts / 6pm finishes; cover for other team members' holiday will be required along with occasional short notice cover for sickness, therefore the ability to be flexible is essential
The starting hourly rate is £12.00 and there will be a 6 month probationary period. Full job description available on request.
Person Specification
Experience
Essential
- At least 1 years experience of working within a customer facing role.
Person Specification
Experience
Essential
- At least 1 years experience of working within a customer facing role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
