Job summary
Are you looking for an exciting opportunity to join a friendly GP practice with a reputation for being forward-thinking and highly supportive with a CQC status of outstanding?
We are looking for an Apprentice Receptionist to join our busy GP practice. This
role is ideal for someone who is highly organised, an effective communicator
who can provide a professional, warm welcome to our patients, ensuring every
contact is of the highest quality. You will also need a compassionate nature and be able to operate in a busy environment, you will be working with our clinical and administration teams. This post is for 30 hours per week.
Main duties of the job
You will be responsible for general reception duties and office duties within the practice, working with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.
- You will work toward the Customer Service Standard Level 2
- You will be allocated a Trainer Assessor and training will be planned and
delivered in conjunction with the employer to meet the individual needs of
the apprentice
- You will spend 20% of your working hours in off the job activities
and training
- On-the-job
and off-the-job training will be delivered in the workplace
About us
The Calverton Practice is a long-established dispensing GP Practice covering Calverton and the surrounding villages with a list size of approximately 9700. We have a team of 6 GP partners, 3 salaries GPs and as a training practice host both GP registrars and medical students. Our nursing team currently consists of 5 nurses, a paramedic, 2 HCAs and a phlebotomist who are supported by staff from across our local PCN (Arnold & Calverton) including pharmacists, physiotherapists, and mental health OTs. We also have a large, supportive administration/managerial team. As well as working in a great team, a recent extension and refurbishment programme provides an excellent environment in which to work.
Job description
Job responsibilities
You
will receive, assist and direct patients in accessing the appropriate service
or healthcare professional in a courteous, efficient and effective way.
You
will provide general assistance to the practice team and project a positive and
friendly image to patients and other visitors, either in person or via the
telephone.
- Receiving patients,
consulting with members of practice team
- Computer data entry, processing and recording
information in accordance with practice procedures
- Handing completed
repeat prescriptions to patient and checking names and address.
- Taking messages and passing on information
- Processing personal and telephone requests for
appointments, telephone consultations and ensuring callers are directed
to the appropriate healthcare professional
- Initiating contact with and responding to
requests from patients, other team member and associated healthcare
agencies and providers
- Book/edit/cancel appointments and recalls
ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report
any problems or variations required.
- Deal with home visit requests, carefully noting
all details
- Cover sickness/annual leave and work reasonable
overtime when required.
Job description
Job responsibilities
You
will receive, assist and direct patients in accessing the appropriate service
or healthcare professional in a courteous, efficient and effective way.
You
will provide general assistance to the practice team and project a positive and
friendly image to patients and other visitors, either in person or via the
telephone.
- Receiving patients,
consulting with members of practice team
- Computer data entry, processing and recording
information in accordance with practice procedures
- Handing completed
repeat prescriptions to patient and checking names and address.
- Taking messages and passing on information
- Processing personal and telephone requests for
appointments, telephone consultations and ensuring callers are directed
to the appropriate healthcare professional
- Initiating contact with and responding to
requests from patients, other team member and associated healthcare
agencies and providers
- Book/edit/cancel appointments and recalls
ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report
any problems or variations required.
- Deal with home visit requests, carefully noting
all details
- Cover sickness/annual leave and work reasonable
overtime when required.
Person Specification
Qualifications
Essential
- 5 GCSE grade 9-4 including Maths and English
Desirable
- 9 GCSE grade 9-4 including Maths and English
Skills Required
Essential
- Confidence in using technology
- Excellent written and spoken communications skills
- The ability to work in a highly confidential environment
- The ability to stay calm under pressure
- Professional personal presentation
- Good organisational skills and attention to detail
- Reliable and good at timekeeping
- Ability to work in a fast-paced and stressful environment
- Ability to work in a team-oriented, collaborative environment
- Highly self-motivated and directed
- Ability to effectively prioritise and execute tasks in a high-pressure environment and in line with the defined needs of the Practice
Person Specification
Qualifications
Essential
- 5 GCSE grade 9-4 including Maths and English
Desirable
- 9 GCSE grade 9-4 including Maths and English
Skills Required
Essential
- Confidence in using technology
- Excellent written and spoken communications skills
- The ability to work in a highly confidential environment
- The ability to stay calm under pressure
- Professional personal presentation
- Good organisational skills and attention to detail
- Reliable and good at timekeeping
- Ability to work in a fast-paced and stressful environment
- Ability to work in a team-oriented, collaborative environment
- Highly self-motivated and directed
- Ability to effectively prioritise and execute tasks in a high-pressure environment and in line with the defined needs of the Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
