Job summary
We are looking for a friendly and
efficient Receptionist to join our well established team.
Experience of using Emis Web and
Docman systems is essential.
You must be flexible with regards
to hour of work as cover for colleagues annual leave and sickness will be
required and also be prepared to work over two sites between the hours of 7am
6.30pm. The post will be full-time.
Regular hours will be:
Monday 8am
6pm
Wednesday 8.30am
6pm
Thursday
8.30am - 6pm
Friday - 8am 1pm
you will be expected to work an
occasional Saturday morning from 9am-12 noon. The
rate of pay will be negotiable depending upon experience.
The successful applicant will
also benefit from 5 weeks of paid annual leave plus bank holidays and have the
option of enrolling into the NHS pension scheme.
Main duties of the job
The duties will include dealing with patients, booking appointments, issuing of prescriptions, answering the telephone, handling and solving all patient queries, entering data accurately, registering new patients and other general reception and administrative duties. The position can be very demanding and fast moving at times so the ability to learn new skills quickly and easily and prioritize workload are essential skills. You must be computer literate, possess good communication skills.
About us
We are a forward thinking practice near Cannock Town Centre, we also have another surgery in Huntington.
Job description
Job responsibilities
Practice
Receptionist
Job
Description
Accountable to: Reception Team Leader and Reception Supervisor, Practice Manager, Assistant Practice Manager.
Job Summary: The receptionist is responsible for
dealing with all matters concerning the non-medical care of patients, either on
the Surgery premises or via the telephone
Responsibilities
Reception Duties
- Greeting & Directing patients
and other visitors to the surgery
- Making appointments and giving out
appointment cards
- Accepting & handing out
prescriptions, letters, completed forms, specimen bottles etc.
- Dealing with requests for visits
and information
- Registering new patients,
temporary patients, emergency patients and those requiring immediate
treatment
Telephone Duties
- Making appointments
- Dealing with requests for visits
and recording them on the computer
- Taking messages for doctors and
nurses and recording them on the computer
- Telephoning hospitals for test
results and to make appointments
- Ordering of ambulances, both
routine & emergency
General
- Filing of Medical Records, letters
and test results (Mail Manager)
- Repeat Prescriptions
- Contacting patients who need to be
seen regarding test results, hospital letters or for medication review
- Sorting & improving medical
records and renewing envelopes where necessary
- Entering patient information
and/or treatment on to the computer
- Clearing Doctors desks of
prescriptions and Sick Notes and ensuring they are locked away
- Keeping waiting room and reception
tidy
- Showing a pleasant and cheerful
manner to patients at all times
- Ensure total confidentiality in
that no information about patients, either medical or personal is
disclosed to persons other than those employed by or attached to the
practice for whom such information is relevant
- Such other duties as requested by
the Practice Manager or as agreed with Doctors
Job description
Job responsibilities
Practice
Receptionist
Job
Description
Accountable to: Reception Team Leader and Reception Supervisor, Practice Manager, Assistant Practice Manager.
Job Summary: The receptionist is responsible for
dealing with all matters concerning the non-medical care of patients, either on
the Surgery premises or via the telephone
Responsibilities
Reception Duties
- Greeting & Directing patients
and other visitors to the surgery
- Making appointments and giving out
appointment cards
- Accepting & handing out
prescriptions, letters, completed forms, specimen bottles etc.
- Dealing with requests for visits
and information
- Registering new patients,
temporary patients, emergency patients and those requiring immediate
treatment
Telephone Duties
- Making appointments
- Dealing with requests for visits
and recording them on the computer
- Taking messages for doctors and
nurses and recording them on the computer
- Telephoning hospitals for test
results and to make appointments
- Ordering of ambulances, both
routine & emergency
General
- Filing of Medical Records, letters
and test results (Mail Manager)
- Repeat Prescriptions
- Contacting patients who need to be
seen regarding test results, hospital letters or for medication review
- Sorting & improving medical
records and renewing envelopes where necessary
- Entering patient information
and/or treatment on to the computer
- Clearing Doctors desks of
prescriptions and Sick Notes and ensuring they are locked away
- Keeping waiting room and reception
tidy
- Showing a pleasant and cheerful
manner to patients at all times
- Ensure total confidentiality in
that no information about patients, either medical or personal is
disclosed to persons other than those employed by or attached to the
practice for whom such information is relevant
- Such other duties as requested by
the Practice Manager or as agreed with Doctors
Person Specification
Qualifications
Essential
- Good Health
- Self Motivated
- Reliable & Dependable attitude
- Smart & Tidy appearance
- Good Standard of Education
- At least 6months experience of working in a reception environment or with the general public
- Worked in a demanding environment
- Excellent telephone manner
- Must know alphabet
- Excellent communication skills
- Ability to self motivate, organise and prioritise own workload
- Ability to use own judgement
- Basic computer skills and knowledge
- Ability to follow instructions
Desirable
- Fit & Active
- Sense of Humour
- AMSPAR Qualification
- Knowledge of Windows Computer Packages
- Experience of working with the general public
- Ability to work on own initiative without direct supervision
- Knowledge of Microsoft Word, Excel & Windows XP
Person Specification
Qualifications
Essential
- Good Health
- Self Motivated
- Reliable & Dependable attitude
- Smart & Tidy appearance
- Good Standard of Education
- At least 6months experience of working in a reception environment or with the general public
- Worked in a demanding environment
- Excellent telephone manner
- Must know alphabet
- Excellent communication skills
- Ability to self motivate, organise and prioritise own workload
- Ability to use own judgement
- Basic computer skills and knowledge
- Ability to follow instructions
Desirable
- Fit & Active
- Sense of Humour
- AMSPAR Qualification
- Knowledge of Windows Computer Packages
- Experience of working with the general public
- Ability to work on own initiative without direct supervision
- Knowledge of Microsoft Word, Excel & Windows XP
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).