Job responsibilities
Communication
a.
To liaise and interact with
multi-professional teams across organisational boundaries, including primary care, social services and secondary care providers
according to patient needs and appropriate care pathways.
b.
To maintain communication with all healthcare professionals and outside
agencies to ensure seamless, patient-centred service provision.
c.
To ensure effective communication so that the patient receives
the appropriate level of care
and wherever possible avoid unnecessary hospital admission.
d. To take an active
role in maintaining expert communication with all patients, carers and relatives which meets their individual needs.
e. To deal with complaints in a calm and courteous manner, ensuring that, wherever
possible, complaints are dealt with efficiently and satisfactorily in accordance with local protocols.
f. To communicate effectively in demanding and challenging situations, where there may also
be hostility.
g. To assist in maintaining accurate
data collection.
Quality
Under supervision and support
of GPs in the practice,
the post-holder will strive to maintain quality within the practices, and will:
a.
Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and
Quality Improvement
b.
Alerts other team members
to concerns about risk, quality,
and safety
c. Participates in investigation of incidents and events as required
d.
Identifies, applies,
and disseminates research
findings relating to own practice
e.
Collects data for audit
purposes and uses clinical audit to
monitor quality in the
service
f. Contributes to the effectiveness of the team by reflecting on own
and team activities and making suggestions on ways to improve and enhance the teams
performance
g. Works effectively with individuals in other agencies
to meet patients needs
h. Effectively manages own time, workload, and resources
i. Participate in research
and utilise the audit cycle as a means of evaluating the quality of the work of self and the
team, implementing improvements where required
j. In partnership with other clinical teams, collaborate on improving
the quality of health care responding to local and national policies
and initiatives as appropriate
k.
Support and participate in shared learning
across the practice
l. Assist in the development and implementation of policies and procedures
Safeguarding
Adults and Children
a.
The postholder has a duty to safeguard and promote the welfare of vulnerable
adults and children.
b.
When adults or children and/or
their carers use primary care services, it is
essential that all adult and child protection concerns are both recognised and acted
on appropriately.
c. The postholder has a responsibility to ensure they are familiar
with and follow
local
d.
policies in relation to safeguarding vulnerable adults and that they follow
the local child protection
procedures and any supplementary guidance.
e.
The postholder has a responsibility to support appropriate investigations either
internally or externally.
f. To ensure the postholder is equipped to carry out their duties
effectively, they must also attend vulnerable adult and
child protection training and updates at the competency level appropriate to
the work they do and in accordance with the local vulnerable adult and child
protection training guidance.
Generic Responsibilities
All staff at Hove
Medical Centre have a duty to conform to the following:
Equality, Diversity and Inclusion
A good attitude and positive action towards ED&I
creates an environment where all individuals are able to achieve their full
potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the
right thing to do and it is required by law.
Patients and
their families have the right to be treated fairly and be routinely involved
in decisions about their
treatment and care. They
can expect to be treated
with dignity and respect and will not be
discriminated against on any grounds including age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex or sexual orientation. Patients have a responsibility
to treat other patients and our staff with dignity and respect.
Staff have the
right to be treated fairly in recruitment and career progression. Staff can
expect to work in an environment where diversity is valued and equality of
opportunity is promoted. Staff will not be discriminated against
on any grounds
including age, disability, gender reassignment,
marriage and civil partnership, pregnancy and maternity, race, religion or
belief, sex or sexual orientation.
Staff have a responsibility to
ensure that they treat our
patients and their colleagues with dignity and respect.
Safety, Health,
Environment and Fire (SHEF)
This practice is committed to supporting and promoting
opportunities for staff to maintain their health, well-being and safety. You
have a duty to take reasonable care of health and safety at work for you, your team and
others and to co-operate with employers to ensure compliance with health and
safety requirements. All personnel are to comply with the Health and
Safety at Work
Act 1974, Environmental Protection Act 1990,
Environment Act 1995, Fire
Precautions (Workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This
practice is committed to maintaining an outstanding confidential service.
Patients entrust and permit us to collect
and retain sensitive information relating to their health
and
other matters
pertaining to their care. They do so in confidence and have a right to expect
all staff will respect their privacy and maintain confidentiality at all times.
It is essential that, if the legal requirements are to be met and the trust of our patients is to be
retained, all staff protect patient information and provide a confidential
service.
Quality and Continuous Improvement (CI)
To preserve and
improve the quality of our output,
all personnel are required to think not only
of what they do, but how they achieve
it. By continually re-examining our processes, we will be able to develop
and improve the overall effectiveness of the way we work.
The responsibility for this rests with everyone working within the
practice to look for opportunities to improve quality and share good practice.
This practice
continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision.
We promote a culture of continuous improvement where everyone counts and staff
are permitted to make suggestions and contributions
to improve our service delivery and
enhance patient care.
Induction training
On arrival
at the practice all new personnel are to complete
a practice induction programme. This is managed by
the practice manager.
Learning and development
The effective use of training and development is fundamental to ensuring that all
staff are equipped with the appropriate skills, knowledge, attitude and
competences to perform their role. All staff will be required
to partake and complete mandatory
training as directed by the
training coordinator, as well as participating in the practice training
programme.
Staff will also
be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress
their career and ultimately enable them to improve processes and service
delivery.
Collaborative working
All staff
are to recognise the significance of collaborative working.
Teamwork is essential in
multidisciplinary environments. Effective communication is also essential and
all staff must ensure they communicate in a manner which enables the sharing of
information in an appropriate manner.
Service delivery
Staff at West
Hove PCN sites must adhere to the information contained within practice
policies and regional directives, ensuring protocols are adhered to at all times.
Staff will be given detailed
information during the induction process
regarding policy and procedure.
Security
