Patient Co-ordinator

Job description

Job responsibilities

DRS GORAJALA & FLOWERS JOB DESCRIPTION Patient Co-ordinator (Reception/Administration) Part-time fixed term contract covering maternity leave ROLE: To provide reception and administrative support, a point of contact for patients and act as a focal point of communication between patients, doctors and other members of the Primary Care Team. RESPONSIBILITIES AND DUTIES Reception Duties:- Answering the telephone promptly and conveying messages to members of the primary healthcare team, agencies and other staff members. Producing requests for repeat prescriptions, checking the email system and prescription box for repeat prescription requests. Answering general enquiries, explaining current surgery procedures. Signposting patients to the most appropriate service. Receiving and directing patients on arrival Dealing with the electronic pathlinks and hospital discharge letters. Various other duties as required. Administrative Duties:- To ensure accurate input of data from incoming mail to meet the practice requirements and Quality Contract To ensure accurate clinical coding of data and input onto clinical system Summarising medical records to establish and maintain accurate data Patient recalls to ensure compliance with practice requirements To assist in QOF areas as required Workflow/Scanning of incoming mail on electronic patient records Other duties which may arise daily. Quality The post-holder will strive to maintain quality within the practice and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on won and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post holder should recognise the importance of effective communication within the team and will strive to Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post holder will In conjunction with the Practice Manager develop and implement practice policies, standard and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate. Attend practice/staff meetings

Person Specification

Qualifications

Essential

• Evidence of good education including Maths and
• English to GCSE standard or equivalent.

Desirable

• Have experience within general practice/hospital environment

Experience

Essential

• Experience of working in a general practice environment as a receptionist/administrator. EMIS Web clinical system experience preferred.

Desirable

• General Practice/Hospital environment preferred

Employer details

Employer name

St Fillan’s Medical Centre

Address

2 Liverpool Road

Penwortham

Preston

Lancs

PR1 0AD

Employer's website

https://www.stfillansmedicalcentre.co.uk/ (Opens in a new tab)