PCN Network Manager

Job description

Job responsibilities

Ribble Medical Group are a group of 7 GP practices in the South Ribble area that work together as a Primary Care Network (PCN) to deliver contracts and services for their GP registered population of approximately 39,000 patients. The post-holder will have good knowledge of primary care systems and have the vision and ability to innovate. The post holder will: • work with the Clinical Director and Practice Managers of the member practices to guide the PCN to proactively take full advantage of all opportunities available and then be responsible for the operational and financial management of these new workstreams • be managerially accountable for all aspects of the PCN business and service delivery • manage the PCN contractual requirements and monitor PCN and practice performance against indicators/targets, producing the necessary reports/update, recommending and/or taking action if required • form an integral part of the PCN leadership working alongside the Clinical Director and the PCN board members • act as the main point of contact of expertise, co-ordinate the successful achievement of all PCN DES contractual requirements, support the translation of national and local policies into meaningful changes, and support collaborative working between multiple organisations to achieve improved outcomes for the local population • working with the lead practice to ensure financial management and reconciliation of financial funds and maintaining accurate financial records • keeping abreast of all changes likely to affect the service now and in the future; including the operational planning, designing, implementing and reviewing new services and day to day management of these, for the PCN • be responsible for the development, management and maintenance of systems and processes to ensure the PCN operates at the highest level of performance and accountability Main duties and responsibilities The post holder will: a. Be the first point of contact for Practice Managers with regard to delivery of PCN projects/schemes b. Analyse service specification, performance indicators and data collection requirements to inform design for new PCN services c. Organise and minute the PCN board and associated meetings or events d. Ensure governance standards are maintained including the planning and management of research, clinical audit, administrative audit and significant event and complaint audit e. Develop job descriptions, person specifications and selection and recruitment activities for new services (if required) to ensure the correct interpretation of the PCNs requirements have been understood f. Support service delivery by being the conduit between the service provider and the PCN and its member practices, thereby ensuring integration of the new service staff into existing teams and working processes g. Develop metrics and other arrangements to support the subcontracting of services and subsequent contract management h. Be responsible for the management of operational processes of the PCN and for the development of Standard Operating Procedures for PCN services i. Co-ordinate training and development of PCN clinical/administrative staff j. Support recruitment, induction and training of new PCN staff k. Working with the lead practice, co-ordinate HR Management and documentation of PCN staff, including job descriptions, employment contracts and employment policies, ensuring the documentation is updated in line with changes in employment law and that policies are followed, managing appraisals and Personal Development Plans l. Collate feedback / analysis data on behalf of the PCN to report to the CCG and other organisations as required m. Manage the workflow processes in relation to the above n. Help develop joint working and relationships across networks and its stakeholders o. Maintain relationships across all core member Practices p. Build external relationships and identify opportunities to work with wider system partners q. Drive continuous improvement across the PCN r. Develop and maintain all PCN databases and policies s. Oversee the finances & payroll of the PCN t. Carry out any other duties as may reasonably be required by the Clinical Director, PCN Board and its members This job description and the above areas of responsibility are an indication of the role and could be subject to change.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent
• Post graduate management qualification or equivalent training/development

Desirable

• Evidence of continuous management and leadership development

Performance Management

Essential

• Demonstrable experience in developing, delivery and performance management of high quality services.
• Commits to accomplishing challenging objectives.
• Sets objective measurements; develops and monitors systems for organising work and information.
• Displays initiative to improve performance.
• Determined, outcome driven completer-finisher.
• A bias for action with high degree of personal drive and motivation.
• Ability to find innovative solutions to identified areas needing improvement

Experience

Essential

• Proven experience in delivering major service and organisational change Demonstrable experience of business planning processes in large organisations.
• Experience working in General Practice or Primary Care
• Proven experience of working with CCG /ICS/ICP

Desirable

• Experience of working successfully at a senior level in a complex multi-disciplinary organisation, contributing to both corporate and departmental goals.
• Experience of managing Primary Care teams within General Practice.
• Experience of partnership working with a range of internal and external bodies / statutory and non-statutory agencies.
• Experience of leading and managing people, 2 years+ Experience of Managing People.

Communication Skills

Essential

• Excellent oral and written communication skills.
• Effective interpersonal skills and ability to communicate with staff and managers at all levels within the organisation, service users and carers.
• Excellent numerical, verbal and critical reasoning.
• Ability to present complex information to a mixed audience.
• Ability to motivate colleagues and staff.
• Excellent organisational skills with the ability to respond effectively to multiple priorities

Resilience and Flexibility

Essential

• Maintains a high level of performance when faced with opposition or hostility from others, or when under conditions of stress.
• Has confidence in own ability to deal with challenging circumstances.

Desirable

• Has the ability to handle failures constructively
• Able to take risks and quantify the effects of these risks
• Adapts to and works effectively with a variety of solutions, individuals, or groups.
• Innovative and imaginative with a commitment to quality.
• Willing to learn from past experience.
• Goal oriented and delivery focused ensuring agreed outcomes are delivered

Strategic Thinking & Values

Essential

• Able to see key or underlying issues in complex situations.
• Able to develop and implement creative and innovative solutions to issues.

Desirable

• Ability to provide vision and direction to individuals and teams so as to gain ownership and commitment.
• Ability to think laterally, able to interpret data and synthesize complex information from a range of sources.
• Demonstrable commitment to the provision of high quality, responsive and Primary Care health services to patients.
• Personal commitment to challenge discrimination and promote equality and diversity both within the organisation and externally.

Leadership

Desirable

• Possession of leadership skills, able to generate a clear sense of direction for the service and its employees.
• Excellent interpersonal skills and ability to make and retain relationships.
• Successful at building (selecting, training and developing) effective teams as well as leading them.
• Ability to deal effectively and constructively with performance and conduct issues.
• Ability to effectively resolve conflict. Strong influencing skills with the ability to shape development across the Network.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Fillan’s Medical Centre

Address

2 Liverpool Road

Penwortham

Preston

Lancs

PR1 0AD

Employer's website

https://www.stfillansmedicalcentre.co.uk/ (Opens in a new tab)