Job summary
We are looking for an experienced senior manager who is passionate about providing excellent healthcare services utilising their management skills combined with a keenness to challenge and improve operational processes. The successful candidate with have proven IT skills, a willingness to embrace technology and be responsible for the day to day operational running of the practice.
We are a family friendly workplace and place great importance on achieving a work/life balance that works for you. We are offering:
28 - 32 hours per week worked over 4 days (Tuesdays off)
Starting rate of £37,149 rising to £39,007 after successful probationary period (WTE)
6.8 weeks annual leave (including Bank Holidays) pro rata
Ability for remote working
Opportunity to develop your existing skill set
You will have a Degree or similar and ideally will have been in a similar role for at least two years.
We will interview on 15th April at our Avenue site. The interview will consist of a 10/15 presentation on an operational scenario, followed by a question and answer session. The interview will last around 1 hour
Main duties of the job
The following are the core responsibilities of the Operations Manager/Deputy Practice Manager. There may be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
a. Responsible for the day to day operations of the practice, ensuring staff achieve their primary responsibilities
b. Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
c. Lead the management of the Patient Participation Group
d. First line management for complaints process
e. Implementing systems to ensure compliance with CQC regulations and standards
f. Evaluating, organising and overseeing the staff induction programme
g. Implementing and embedding an effective staff appraisal process
h. Implementing and embedding an effective practice and staff development plan for all staff whilst maintaining a robust training record
i. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
j. Actively encouraging and promoting the use of patient online services
k. Guiding staff and developing searches and audits on the clinical system
l. Reviewing and updating clinical templates ensuring they relate to current practice
m. Ensuring staff implement the practice wide approach to the management of all patient services matters
n. Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders
About us
Silverdale Practice is an established training Practice based in Burgess Hill West Sussex, and part of Burgess Hill Villages PCN. We have two sites, providing a safe and sustainable service to our registered list of 13,600 patients. Our Practice Business Manager supports our 5 GP Partners, and management team including Finance Manager, Patients Services Manager, Lead Nurse and Management Administrator.
Job description
Job responsibilities
To support the practice in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.
Through innovative ways of working, support the practice business manager leading the team in promoting ED&I, SHEF, quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the practice complies with CQC regulations.
Deputy Practice Manager is responsible for:
a. Responsible for the day to day operations of the practice, ensuring staff achieve their primary responsibilities
b. Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
c. Lead the management of the Patient Participation Group
d. First line management for complaints process
e. Implementing systems to ensure compliance with CQC regulations and standards
f. Evaluating, organising and overseeing the staff induction programme
g. Implementing and embedding an effective staff appraisal process
h. Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
i. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
j. Actively encouraging and promoting the use of patient online services
k. Guiding staff and developing searches and audits on the clinical system
l. Reviewing and updating clinical templates ensuring they relate to current practice
m. Ensuring the staff implement the practice wide approach to the management of all patient services matters
n. Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders
In addition to the primary responsibilities, the Operations Manager/Deputy Practice Manager may be requested to:
a. Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required
b. Identify trends and devise solutions to reduce risk and repeated occurrences of significant events
c. Develop, implement and embed the practice audit programme (in conjunction with the lead nurse)
d. Support the practice business manager in the reviewing and updating of practice policies and procedures
e. Support the practice and management team with continuous improvement and change initiatives
Job description
Job responsibilities
To support the practice in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.
Through innovative ways of working, support the practice business manager leading the team in promoting ED&I, SHEF, quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the practice complies with CQC regulations.
Deputy Practice Manager is responsible for:
a. Responsible for the day to day operations of the practice, ensuring staff achieve their primary responsibilities
b. Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
c. Lead the management of the Patient Participation Group
d. First line management for complaints process
e. Implementing systems to ensure compliance with CQC regulations and standards
f. Evaluating, organising and overseeing the staff induction programme
g. Implementing and embedding an effective staff appraisal process
h. Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
i. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
j. Actively encouraging and promoting the use of patient online services
k. Guiding staff and developing searches and audits on the clinical system
l. Reviewing and updating clinical templates ensuring they relate to current practice
m. Ensuring the staff implement the practice wide approach to the management of all patient services matters
n. Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders
In addition to the primary responsibilities, the Operations Manager/Deputy Practice Manager may be requested to:
a. Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required
b. Identify trends and devise solutions to reduce risk and repeated occurrences of significant events
c. Develop, implement and embed the practice audit programme (in conjunction with the lead nurse)
d. Support the practice business manager in the reviewing and updating of practice policies and procedures
e. Support the practice and management team with continuous improvement and change initiatives
Person Specification
Qualifications
Essential
- Educated to degree level or similar
Experience
Essential
- Experience of working with the general public
- Experience working in a healthcare setting
- Experience of managing multidisciplinary teams
- Experience of performance management (appraisals, staff development, disciplinary procedures)
- Experience of successfully developing and implementing projects
- Excellent IT skills
- Excellent communication (written, oral and presenting)
Desirable
- NHS/Primary care general practice experience
- Relevant health & safety experience
Person Specification
Qualifications
Essential
- Educated to degree level or similar
Experience
Essential
- Experience of working with the general public
- Experience working in a healthcare setting
- Experience of managing multidisciplinary teams
- Experience of performance management (appraisals, staff development, disciplinary procedures)
- Experience of successfully developing and implementing projects
- Excellent IT skills
- Excellent communication (written, oral and presenting)
Desirable
- NHS/Primary care general practice experience
- Relevant health & safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
