Prescription Clerk

Job summary

The Script Clerk is responsible for supporting safe, efficient, and effective repeat prescribing processes within the group. The postholder will act as a point of contact for prescription and medication-related queries, communicate with patients and healthcare professionals (including outside agencies) to ensure smooth processing of daily prescription requests. The role encompasses accurate implementation of prescribing protocols, formulary guidance, and practice Standard Operating Procedures (SOPs), contributing directly to high-quality patient care and medicines safety.

Main duties of the job

Prescription Processing

• Reauthorise repeat medications
• Accurately process daily prescription requests in accordance with practice policies, ensuring timely and safe turnaround
• Identify and resolve routine prescription queries, escalating appropriately where needed. Query Management and Clinical Escalation
• Act as the first point of contact for patients and healthcare professionals (including outside agencies) regarding medication queries
• Document all actions clearly and accurately in accordance with information governance.

Dossett (Compliance Aid) Management

• Complete dossett assessments to determine suitability and clinical appropriateness
• Action approved dossett medication requests accurately, ensuring timely coordination with community pharmacies/dispensaries
• Communicate any changes or clarifications to pharmacies, clinicians, and patients as required

Care Home Support

• Act as the primary point of contact for care homes regarding prescription requests and medicines queries
• Issue prescription batches, medication changes, and coordination of prescriptions for care home residents
• Maintain professional, clear and timely communication with care home staff

Patient Communication

• Handle prescription requests received by telephone during designated hours
• Respond to queries received via online consultation platforms (e.g., AskMyGP), emails, and telephone
• Ensure patient advice follows formulary guidance and consistent messaging defined by the group

About us

Mereside Medical is a flourishing group of three East Cambridgeshire practices in Ely, Haddenham and Soham, together serving c.45,000 patients. As a group, weve grown rapidly and now employ more than 170 people across the three practices. We are people-centred in our approach to work and believe that every contact that a patient has with our staff is as valuable as the next in the patient journey. We believe in clinical excellence, and that general practice is the cornerstone of well-being in our community. We are innovative and forward-looking, and we embrace technology to enable more effective, efficient, and connected ways of working to deliver ever better outcomes for our patients.

Our goal is to deliver on the ambitions laid out in the NHS 10 year Health Plan for England in a way that is locally relevant, valued by patients, and satisfying for our staff. In addition to our core general practice work we run a large clinical research trials unit and we work closely with the ICB to develop innovative ways to improve local service provision. We are the lead practice for one of the two local PCNs and are represented in both.

We are proud to be the host organisation for the NIHR Greater Cambridge & Suffolk Commercial Research Delivery Centre (Primary Care), one of only 14 in England. This prestigious designation recognises our commitment to accelerating commercial clinical research delivery for health and economic benefit across our region.