Job summary
Reporting to the Group
Medications Services Manager, you will oversee the day-to-day operations ofMeresides Medicine Technician
team, ensuring consistent, high-quality service delivery. Working closely with
the Senior Medicine Technician and other related service teams, you will
implement the strategic vision set by the Medications Services Manager while
maintaining operational excellence, regulatory compliance, and exceptional
patient care. You will ensure effective team deployment, compliance, and continuous
quality improvement to help deliver safe, cost-effective, and patient-centred
medicines services.
Main duties of the job
- Operational Leadership and Service Delivery
- Team Management & Development
- Compliance & Quality Assurance
- Administrative & Collaborative Support
About us
Mereside
Medical is a flourishing group of three East Cambridgeshire practices in Ely,
Haddenham and Soham, together serving c.40,000 patients. As a group, weve
grown rapidly and now employ more than 140 people across the three practices.
We are people-centred in our approach to work and believe that every contact
that a patient has with our staff is as valuable as the next in the patient
journey. We believe in clinical excellence, and that general practice is the
cornerstone of well-being in our community. We are innovative and
forward-looking, and we embrace technology to enable more effective, efficient,
and connected ways of working to deliver ever better outcomes for our patients.
Our
goal is to deliver on the ambitions laid out in the GP forward view in a way
that is locally relevant, valued by patients, and satisfying for our staff. In
addition to our core general practice work we run a large clinical research
trials unit and we work closely with the ICB to develop innovative ways to
improve local service provision. We are the lead practice for one of the two
local PCNs and are represented in both.
Job description
Job responsibilities
Your Responsibilities Operational Leadership & Service Delivery
-
Coordinate
the daily operations of the Medicines Technicians across all sites, ensuring
consistent service standards
- Implement
systems and SOPs for medication processing, queries, and reconciliation,
aligned with group-wide best practice.
- Work
collaboratively with clinical pharmacists, GPs, dispensary teams, and PCN
pharmacy teams to ensure safe and efficient prescribing practices.
- Support
reconciliation of medicines for new patient registrations and hospital
discharges.
- Monitor
compliance with repeat prescribing protocols, drug monitoring, and out-of-stock
replacements.
Team Management & Development
-
Line
manage Medicines Technicians across Mereside
- Conduct
regular 1:1s and annual appraisals with Medicines Technicians to support
development and performance.
- Identify
training needs and coordinate individual and team-based learning.
- Support
recruitment, onboarding, and supervision of new team members.
- Foster
a culture of quality, collaboration, and learning within the team.
Compliance & Quality Assurance
-
Ensure
SOPs are maintained and updated in line with national and local prescribing
guidance.
- Conduct
audits on prescribing data to monitor safety, escalate findings, and implement
practice improvements.
- Monitor
and log medication errors or learning events, working with the Group
Medications Services Manager and Lead GP on follow-up actions.
- Promote
medicines safety through education, escalation, and proactive risk management.
Administrative & Collaborative Support
-
Work
with the Group Medications Services Manager on workload allocation, rota
management, and resource planning.
- Support
the implementation of consistent, auditable workflows across all Mereside.
- Act
as the primary operational link between Medicines Technicians and
clinical/dispensary leadership teams.
Job description
Job responsibilities
Your Responsibilities Operational Leadership & Service Delivery
-
Coordinate
the daily operations of the Medicines Technicians across all sites, ensuring
consistent service standards
- Implement
systems and SOPs for medication processing, queries, and reconciliation,
aligned with group-wide best practice.
- Work
collaboratively with clinical pharmacists, GPs, dispensary teams, and PCN
pharmacy teams to ensure safe and efficient prescribing practices.
- Support
reconciliation of medicines for new patient registrations and hospital
discharges.
- Monitor
compliance with repeat prescribing protocols, drug monitoring, and out-of-stock
replacements.
Team Management & Development
-
Line
manage Medicines Technicians across Mereside
- Conduct
regular 1:1s and annual appraisals with Medicines Technicians to support
development and performance.
- Identify
training needs and coordinate individual and team-based learning.
- Support
recruitment, onboarding, and supervision of new team members.
- Foster
a culture of quality, collaboration, and learning within the team.
Compliance & Quality Assurance
-
Ensure
SOPs are maintained and updated in line with national and local prescribing
guidance.
- Conduct
audits on prescribing data to monitor safety, escalate findings, and implement
practice improvements.
- Monitor
and log medication errors or learning events, working with the Group
Medications Services Manager and Lead GP on follow-up actions.
- Promote
medicines safety through education, escalation, and proactive risk management.
Administrative & Collaborative Support
-
Work
with the Group Medications Services Manager on workload allocation, rota
management, and resource planning.
- Support
the implementation of consistent, auditable workflows across all Mereside.
- Act
as the primary operational link between Medicines Technicians and
clinical/dispensary leadership teams.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Pharmacy Services or equivalent
Experience
Essential
- At least 3 years experience in medicines-related services in primary, community, or secondary care
- Prior team leadership or supervisory experience
- Strong organisational and communication skills with the ability to manage competing priorities
- Confident in using data and software tools (e.g., Excel, SystmOne) for reporting and problem-solving
- Committed to clinical governance and continuous improvement
- A collaborative team-player who can foster cross-team relationships
Desirable
- Prior experience in developing SOPs and leading audits
- Experience working in a multi-site primary care setting
- Leadership or management qualifications or training
Person Specification
Qualifications
Essential
- NVQ Level 3 in Pharmacy Services or equivalent
Experience
Essential
- At least 3 years experience in medicines-related services in primary, community, or secondary care
- Prior team leadership or supervisory experience
- Strong organisational and communication skills with the ability to manage competing priorities
- Confident in using data and software tools (e.g., Excel, SystmOne) for reporting and problem-solving
- Committed to clinical governance and continuous improvement
- A collaborative team-player who can foster cross-team relationships
Desirable
- Prior experience in developing SOPs and leading audits
- Experience working in a multi-site primary care setting
- Leadership or management qualifications or training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
