Job summary
Reporting
to the Deputy Dispensary Manager, you will provide supervisory support within
the dispensary operations while maintaining your core dispensing
responsibilities. You will act as a key point of contact for daily operational
issues, support team development, and ensure seamless service delivery
particularly during Deputy Manager absences. You will play a key role in
maintaining a positive working environment and building relationships among the
different service teams. Working collaboratively across both sites, you will
help embed consistent processes and maintain the high standards of patient care
that define our medications services.
Main duties of the job
Supervisory Support
- Conduct regular one-to-one meetings with up to
four team members as agreed with the Deputy Manager
Dispensing Duties
- Provide efficient,
accurate dispensing services to patients across both practice sites,
including accurate collection of charges
About us
Mereside Medical is a
flourishing group of three East Cambridgeshire practices in Ely, Haddenham and
Soham, together serving c.40,000 patients.
As a group, weve
grown rapidly and now employ more than 140 people across the three practices.
We are people-centred in our approach to work and believe that every contact
that a patient has with our staff is as valuable as the next in the patient
journey. We believe in clinical excellence, and that general practice is the
cornerstone of well-being in our community. We are innovative and
forward-looking, and we embrace technology to enable more effective, efficient,
and connected ways of working to deliver ever better outcomes for our patients.
Our goal is to
deliver on the ambitions laid out in the GP forward view in a way that is
locally relevant, valued by patients, and satisfying for our staff. In addition
to our core general practice work we run a large clinical research trials unit
and we work closely with the ICB to develop innovative ways to improve local
service provision. We are the lead practice for one of the two local PCNs and
are represented in both.
Job description
Job responsibilities
Your Responsibilities
Supervisory Support
- Conduct regular one-to-one meetings with up to four team members as agreed with the Deputy Manager
- Act on behalf of the Deputy Dispensary Manager, providing operational leadership during any leave or absence
- Support the Deputy Dispensary Manager in coordinating daily workflows, task distribution, and handling operational queries and issues, escalating as appropriate
- Assist with staff coordination including rota adjustments
Dispensing Duties
- Provide efficient, accurate dispensing services to patients across both practice sites, including accurate collection of charges
- Process repeat prescriptions, medication requests, and dispensing queries
- Assist patients with prescription collections and provide medication advice within scope of practice
- Ensure proper storage of medications including temperature-controlled items
- Support daily quality checks including controlled drug balance checks and medication accuracy reviews
- Assist with completion of weekly tasks such as dossett preparation and medication date-checking
- Monitor adherence to dispensary policies, procedures, and regulatory requirements
- Support monthly audit processes and quality improvement initiatives
- Foster a supportive, collaborative work environment that prioritises patient experience
- Lead by example in demonstrating professional standards and patient-focused service
- Provide operational mentoring and support to help team members develop their skills and confidence, including during induction
- Support implementation of standardised processes across both dispensary sites
This
is not meant to be an exhaustive list of duties. The need for flexibility is
required and the post holder is expected to carry out any other related duties
that are within the employee's skills and abilities whenever reasonably
instructed.
If
you are interested in this role please send a CV and covering letter to:
cpicb.mereside-recruitment@nhs.net
Closing date: 30 June 2025 Please note we
reserve the right to close this vacancy early.
Job description
Job responsibilities
Your Responsibilities
Supervisory Support
- Conduct regular one-to-one meetings with up to four team members as agreed with the Deputy Manager
- Act on behalf of the Deputy Dispensary Manager, providing operational leadership during any leave or absence
- Support the Deputy Dispensary Manager in coordinating daily workflows, task distribution, and handling operational queries and issues, escalating as appropriate
- Assist with staff coordination including rota adjustments
Dispensing Duties
- Provide efficient, accurate dispensing services to patients across both practice sites, including accurate collection of charges
- Process repeat prescriptions, medication requests, and dispensing queries
- Assist patients with prescription collections and provide medication advice within scope of practice
- Ensure proper storage of medications including temperature-controlled items
- Support daily quality checks including controlled drug balance checks and medication accuracy reviews
- Assist with completion of weekly tasks such as dossett preparation and medication date-checking
- Monitor adherence to dispensary policies, procedures, and regulatory requirements
- Support monthly audit processes and quality improvement initiatives
- Foster a supportive, collaborative work environment that prioritises patient experience
- Lead by example in demonstrating professional standards and patient-focused service
- Provide operational mentoring and support to help team members develop their skills and confidence, including during induction
- Support implementation of standardised processes across both dispensary sites
This
is not meant to be an exhaustive list of duties. The need for flexibility is
required and the post holder is expected to carry out any other related duties
that are within the employee's skills and abilities whenever reasonably
instructed.
If
you are interested in this role please send a CV and covering letter to:
cpicb.mereside-recruitment@nhs.net
Closing date: 30 June 2025 Please note we
reserve the right to close this vacancy early.
Person Specification
Qualifications
Essential
- Qualified Dispenser with NVQ Level 2 (Dispensing) minimum, Level 3 preferred
Experience
Essential
- Qualified Dispenser with NVQ Level 2 (Dispensing) minimum, Level 3 preferred
- Proven dispensary experience with at least 2-3 years working in community or primary care dispensary setting
- Leadership potential with demonstrated ability to guide and support colleagues effectively
- Strong communication skills for mentoring team members and liaising with patients and colleagues
- Excellent attention to detail with commitment to accuracy in all dispensing and administrative tasks
- Reliable and organised with ability to manage competing priorities and adapt to changing demands
Desirable
- Have previous supervisory or mentoring experience within a healthcare setting
- Possess additional training in leadership or team development
- Have experience working across multiple sites or supporting process standardisation
- Hold enhanced dispensing qualifications or specialist certifications
- Have knowledge of SystmOne or other primary care systems
- Understanding of controlled drugs procedures and stock management processes
Person Specification
Qualifications
Essential
- Qualified Dispenser with NVQ Level 2 (Dispensing) minimum, Level 3 preferred
Experience
Essential
- Qualified Dispenser with NVQ Level 2 (Dispensing) minimum, Level 3 preferred
- Proven dispensary experience with at least 2-3 years working in community or primary care dispensary setting
- Leadership potential with demonstrated ability to guide and support colleagues effectively
- Strong communication skills for mentoring team members and liaising with patients and colleagues
- Excellent attention to detail with commitment to accuracy in all dispensing and administrative tasks
- Reliable and organised with ability to manage competing priorities and adapt to changing demands
Desirable
- Have previous supervisory or mentoring experience within a healthcare setting
- Possess additional training in leadership or team development
- Have experience working across multiple sites or supporting process standardisation
- Hold enhanced dispensing qualifications or specialist certifications
- Have knowledge of SystmOne or other primary care systems
- Understanding of controlled drugs procedures and stock management processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
