Job summary
Reporting to the Clinical
Trials Coordinator, this is a new role within our successful Commercial
Clinical Research Trials Unit. Your job will be to take an active role in the
identification of eligible patients, recruiting and consenting them into a trial,
as well coordinating wider patient communications, engagement, and support. In
successful trials, the patient is the VIP and it will be an essential part of
your role to ensure they have a positive experience throughout. You will
ideally have a clinical background, e.g. Healthcare Assistant or Nurse, so that
you can assist the team as required, but your primary focus will be on patient
recruitment, retention, and engagement.
This varied and rewarding
role would suit a highly motivated, meticulous individual with a personable and
flexible approach. The role provides the opportunity to grow a diversity of
skills and learn from experienced team members in areas such as clinical research,
data management, and rare diseases.
Main duties of the job
Patient Inclusion and Engagement
- Raise patient awareness of
upcoming and actively recruiting studies in the most appropriate settings
Recruitment and Retention
- Collaborate effectively
with Sponsors and the Clinical Research Trials team to understand study
recruitment needs and timelines
Clinical Support
- Support
the research team to coordinate clinic visits, examinations, assessments and
ensure accurate record keeping.
About us
Mereside Medical is a
flourishing group of three East Cambridgeshire practices in Ely, Haddenham and
Soham, together serving c.40,000 patients.
As a group, weve
grown rapidly and now employ more than 140 people across the three practices.
We are people-centred in our approach to work and believe that every contact
that a patient has with our staff is as valuable as the next in the patient
journey. We believe in clinical excellence, and that general practice is the
cornerstone of well-being in our community. We are innovative and
forward-looking, and we embrace technology to enable more effective, efficient,
and connected ways of working to deliver ever better outcomes for our patients.
Our goal is to
deliver on the ambitions laid out in the GP forward view in a way that is
locally relevant, valued by patients, and satisfying for our staff. In addition
to our core general practice work we run a large Commercial Clinical Research Trials
Unit and we work closely with the ICB to develop innovative ways to improve
local service provision. We are the lead practice for one of the two local PCNs
and are represented in both.
Job description
Job responsibilities
Your
Responsibilities
Patient Inclusion and Engagement
-
Raise
patient awareness of upcoming and actively recruiting studies in the most
appropriate settings, working with the Mereside Medical Operations Team to make
best use of available fora, including but not limited to:
- Advertising
in local newsletters.
- Online
website and social media, including video
- SMS
targeted at eligible patient groups
- In-Practice
displays
- Ely
PCN teams
- Ely
Integrated Neighbourhood
- Relevant
local in-person events
-
Oversee
patient participant feedback surveys and analyse results to improve future
patient experience.
-
Identify
demographic gaps in patient engagement in research trials, and work to identify
ways to improve their inclusion.
-
Act
as a resource and support to patients and their relatives, explaining practical
aspects of clinical trials.
Recruitment and Retention-
Collaborate
effectively with Sponsors and the Clinical Research Trials team to understand
study recruitment needs and timelines.
-
Stay
up to date with industry trends and innovations related to clinical research
recruitment and advertising.
-
Work
with the Clinical Trials Coordinator to ensure the recruitment of participants
to sponsor timelines and allocated participant target for all studies.
-
Design
and run appropriate reports in SystmOne to effectively identify patients who
are potentially eligible.
-
Review
potential patient's medical records against inclusion/exclusion criteria to
filter eligibility
-
Monitor
and report on recruitment progress, identify barriers to recruitment and adjust
strategies as needed to ensure timely participant enrolment.
-
Support
participants throughout their trial journey, ensuring that they have an
excellent experience throughout and stay engaged for the complete study
duration.
-
Pro-actively
identify barriers to retention, especially on longer-term studies or studies
that have higher demands on patients, and work to lower or remove them.
Clinical Support-
Support
the research team to coordinate clinic visits, examinations, assessments and
ensure accurate record keeping.
-
Where
necessary support the timely flow of patients through studies, attend clinics,
perform study related procedures for example venepuncture, vital signs, ECG but
not limited too
-
Complete
basic laboratory processing of human samples.
-
Contribute
actively to personal and team compliance with ICH/GCP, GDPR, ALCOA principals,
regulatory, ethical requirements, and Pharmaceutical company written standards
to maintain high quality throughout the recruitment and advertising process and
support inspection readiness.
Job description
Job responsibilities
Your
Responsibilities
Patient Inclusion and Engagement
-
Raise
patient awareness of upcoming and actively recruiting studies in the most
appropriate settings, working with the Mereside Medical Operations Team to make
best use of available fora, including but not limited to:
- Advertising
in local newsletters.
- Online
website and social media, including video
- SMS
targeted at eligible patient groups
- In-Practice
displays
- Ely
PCN teams
- Ely
Integrated Neighbourhood
- Relevant
local in-person events
-
Oversee
patient participant feedback surveys and analyse results to improve future
patient experience.
-
Identify
demographic gaps in patient engagement in research trials, and work to identify
ways to improve their inclusion.
-
Act
as a resource and support to patients and their relatives, explaining practical
aspects of clinical trials.
Recruitment and Retention-
Collaborate
effectively with Sponsors and the Clinical Research Trials team to understand
study recruitment needs and timelines.
-
Stay
up to date with industry trends and innovations related to clinical research
recruitment and advertising.
-
Work
with the Clinical Trials Coordinator to ensure the recruitment of participants
to sponsor timelines and allocated participant target for all studies.
-
Design
and run appropriate reports in SystmOne to effectively identify patients who
are potentially eligible.
-
Review
potential patient's medical records against inclusion/exclusion criteria to
filter eligibility
-
Monitor
and report on recruitment progress, identify barriers to recruitment and adjust
strategies as needed to ensure timely participant enrolment.
-
Support
participants throughout their trial journey, ensuring that they have an
excellent experience throughout and stay engaged for the complete study
duration.
-
Pro-actively
identify barriers to retention, especially on longer-term studies or studies
that have higher demands on patients, and work to lower or remove them.
Clinical Support-
Support
the research team to coordinate clinic visits, examinations, assessments and
ensure accurate record keeping.
-
Where
necessary support the timely flow of patients through studies, attend clinics,
perform study related procedures for example venepuncture, vital signs, ECG but
not limited too
-
Complete
basic laboratory processing of human samples.
-
Contribute
actively to personal and team compliance with ICH/GCP, GDPR, ALCOA principals,
regulatory, ethical requirements, and Pharmaceutical company written standards
to maintain high quality throughout the recruitment and advertising process and
support inspection readiness.
Person Specification
Experience
Essential
- You should have or be:
- Clinically trained to at least Healthcare Assistant level
- Experienced using SystmOne or similar patient data systems, and confident using a range of modern technologies including online software platforms, social media, MS Office, Teams, Excel, Word, etc.
- Prior experience using a range of marketing and advertising tools, including online, to increase patient awareness, engagement, and ultimately recruitment into trials.
- An excellent communicator, happy to reach out to potentially eligible patients on a speculative basis, and effectively explain the potential benefits of participating in trials to them personally and to the wider population, as well as explain information regarding the studies and their requirements, eligibility criteria etc.
- Committed to patient inclusion and understanding barriers and solutions to engage harder-to-reach groups
- Committed to culture of collaboration, high performance and continuous improvement, with a problem-solving mindset
- Ability to multitask and prioritise managing a variety of projects simultaneously
- Ability to work unsupervised taking responsibility for own actions, including appropriate use of initiative and problem solving
Desirable
- It would be an advantage if you also:
- Have prior knowledge and understanding of complex topics (e.g. clinical topics, GDPR and informed consent), such that you are able to explain them in a clear and accessible way.
- Had prior experience of working on commercial clinical research trials in a Primary Care Setting.
- Had prior experience of running sometimes complex reports in clinical data systems to identify potentially eligible patients, in order to create and maintain study databases to track the recruitment and progress of clinical studies.
Qualifications
Essential
- Clinically trained to at least Healthcare Assistant Level
Desirable
- Have prior knowledge and understanding of complex topics, such as, clinical topics, GDPR and informed consent
Person Specification
Experience
Essential
- You should have or be:
- Clinically trained to at least Healthcare Assistant level
- Experienced using SystmOne or similar patient data systems, and confident using a range of modern technologies including online software platforms, social media, MS Office, Teams, Excel, Word, etc.
- Prior experience using a range of marketing and advertising tools, including online, to increase patient awareness, engagement, and ultimately recruitment into trials.
- An excellent communicator, happy to reach out to potentially eligible patients on a speculative basis, and effectively explain the potential benefits of participating in trials to them personally and to the wider population, as well as explain information regarding the studies and their requirements, eligibility criteria etc.
- Committed to patient inclusion and understanding barriers and solutions to engage harder-to-reach groups
- Committed to culture of collaboration, high performance and continuous improvement, with a problem-solving mindset
- Ability to multitask and prioritise managing a variety of projects simultaneously
- Ability to work unsupervised taking responsibility for own actions, including appropriate use of initiative and problem solving
Desirable
- It would be an advantage if you also:
- Have prior knowledge and understanding of complex topics (e.g. clinical topics, GDPR and informed consent), such that you are able to explain them in a clear and accessible way.
- Had prior experience of working on commercial clinical research trials in a Primary Care Setting.
- Had prior experience of running sometimes complex reports in clinical data systems to identify potentially eligible patients, in order to create and maintain study databases to track the recruitment and progress of clinical studies.
Qualifications
Essential
- Clinically trained to at least Healthcare Assistant Level
Desirable
- Have prior knowledge and understanding of complex topics, such as, clinical topics, GDPR and informed consent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
