Job summary
We are now looking for a NVQ Level 2 or above qualified dispenser or equivalent to join the Medicines Technician team. You will be part of the existing team that provides an excellent service to our patients to ensure their healthcare needs are met and provide support to our staff to ensure that, together, we offer an outstanding healthcare experience to every patient.
Main duties of the job
- Support the Medicines Technician Manager in implementing agreed prescribing changes in line with our formulary.
- Support safe prescribing by undertaking medication monitoring, contacting patients to book appointments needed, supporting other departments within the Group where required, chasing any hospital blood results and alerting the relevant clinical staff to any non-compliance with monitoring or any abnormal results.
- Implement medication reconciliation through assisting with changes from hospital letters and new patient registrations.
- Support patient queries through the ASK MY GP application, emails and over the telephone.
- Assist other departments in processing medication queries in line with current SOPs, generating prescriptions, contacting the patient or referring to GP when unable to process.
- Ensure any dossett changes are made correctly, timely and the pharmacy is informed via email of any changes.
- Managing out of stock alternative requests from pharmacies and clinicians, where able suggesting suitable alternatives to the GP and informing the patient.
- Managing medication batch changes in line with formularies and national availability.
- Ensure items required are ordered, delivered and documented.
- Work in line with all current SOPs, formularies, guidance and practice policies.
About us
Mereside Medical is a flourishing group of three East Cambridgeshire practices in Ely, Haddenham and Soham, together serving c.40,000 patients. As a group, weve grown rapidly and now employ more than 140 people across the three practices. We are people-centred in our approach to work and believe that every contact that a patient has with our staff is as valuable as the next in the patient journey. We believe in clinical excellence, and that general practice is the cornerstone of well-being in our community. We are innovative and forward-looking, and we embrace technology to enable more effective, efficient, and connected ways of working to deliver ever better outcomes for our patients.
Our goal is to deliver on the ambitions laid out in the GP forward view in a way that is locally relevant, valued by patients, and satisfying for our staff. In addition to our core general practice work we run a large clinical research trials unit and we work closely with the ICB to develop innovative ways to improve local service provision. We are the lead practice for one of the two local PCNs and are represented in both.
Job description
Job responsibilities
The Role
We are now looking for a NVQ Level 2 or above qualified dispenser or equivalent to join the Medicines Technician team. You will be part of the existing team that provides an excellent service to our patients to ensure their healthcare needs are met and provide support to our staff to ensure that, together, we offer an outstanding healthcare experience to every patient.
Your Responsibilities
- Support the Medicines Technician Manager in implementing agreed prescribing changes in line with our formulary.
- Support safe prescribing by undertaking medication monitoring, contacting patients to book appointments needed, supporting other departments within the Group where required, chasing any hospital blood results and alerting the relevant clinical staff to any non-compliance with monitoring or any abnormal results.
- Implement medication reconciliation through assisting with changes from hospital letters and new patient registrations.
- Support patient queries through the ASK MY GP application, emails and over the telephone.
- Assist other departments in processing medication queries in line with current SOPs, generating prescriptions, contacting the patient or referring to GP when unable to process.
- Ensure any dossett changes are made correctly, timely and the pharmacy is informed via email of any changes.
- Managing out of stock alternative requests from pharmacies and clinicians, where able suggesting suitable alternatives to the GP and informing the patient.
- Managing medication batch changes in line with formularies and national availability.
- Ensure items required are ordered, delivered and documented.
- Work in line with all current SOPs, formularies, guidance and practice policies.
You should have or be:
- Service-minded, driventohelp others and makethepatient experienceaspositive and straightforward as possible.
- Confident talking to patients from diverse backgrounds with diverse needs, with demonstrable experience of guiding patients through challenging conversations to a successful conclusion.
- A diplomatic communicator and skilled listener, effective at representing the organisation professionally, and managing expectations of both colleagues and patients.
- Adaptable,responsive, and learning-mindedin a fast-pacedand rapidlychanging environment.
- Organisedandmethodical in your approachto ensuring that tasks and processes are completed on time.
- Adept at managing complexity and uncertainty in real timewith patients.
- Pro-active in spotting issuesor gapsin information or process,and findingpragmatic solutions toproblems.
- Able to demonstrate compassion and integrity in all your actions with both the patients and your colleagues across the Group.
- Capable of working effectively both independently and as part of a collaborative team.
- Competent in, and keen to learn, the use of technology and software, including online tools, to facilitate more collaborative, effective working and deliver better patient experience.
It would be an advantage if you also:
- SystmOne experience desirable but not essential.
- NVQ 2 qualification or equivalent experience in Dispensary or Community Pharmacy environment.
Job description
Job responsibilities
The Role
We are now looking for a NVQ Level 2 or above qualified dispenser or equivalent to join the Medicines Technician team. You will be part of the existing team that provides an excellent service to our patients to ensure their healthcare needs are met and provide support to our staff to ensure that, together, we offer an outstanding healthcare experience to every patient.
Your Responsibilities
- Support the Medicines Technician Manager in implementing agreed prescribing changes in line with our formulary.
- Support safe prescribing by undertaking medication monitoring, contacting patients to book appointments needed, supporting other departments within the Group where required, chasing any hospital blood results and alerting the relevant clinical staff to any non-compliance with monitoring or any abnormal results.
- Implement medication reconciliation through assisting with changes from hospital letters and new patient registrations.
- Support patient queries through the ASK MY GP application, emails and over the telephone.
- Assist other departments in processing medication queries in line with current SOPs, generating prescriptions, contacting the patient or referring to GP when unable to process.
- Ensure any dossett changes are made correctly, timely and the pharmacy is informed via email of any changes.
- Managing out of stock alternative requests from pharmacies and clinicians, where able suggesting suitable alternatives to the GP and informing the patient.
- Managing medication batch changes in line with formularies and national availability.
- Ensure items required are ordered, delivered and documented.
- Work in line with all current SOPs, formularies, guidance and practice policies.
You should have or be:
- Service-minded, driventohelp others and makethepatient experienceaspositive and straightforward as possible.
- Confident talking to patients from diverse backgrounds with diverse needs, with demonstrable experience of guiding patients through challenging conversations to a successful conclusion.
- A diplomatic communicator and skilled listener, effective at representing the organisation professionally, and managing expectations of both colleagues and patients.
- Adaptable,responsive, and learning-mindedin a fast-pacedand rapidlychanging environment.
- Organisedandmethodical in your approachto ensuring that tasks and processes are completed on time.
- Adept at managing complexity and uncertainty in real timewith patients.
- Pro-active in spotting issuesor gapsin information or process,and findingpragmatic solutions toproblems.
- Able to demonstrate compassion and integrity in all your actions with both the patients and your colleagues across the Group.
- Capable of working effectively both independently and as part of a collaborative team.
- Competent in, and keen to learn, the use of technology and software, including online tools, to facilitate more collaborative, effective working and deliver better patient experience.
It would be an advantage if you also:
- SystmOne experience desirable but not essential.
- NVQ 2 qualification or equivalent experience in Dispensary or Community Pharmacy environment.
Person Specification
Qualifications
Essential
Desirable
- SystmOne experience desirable but not essential.
- NVQ 2 qualification or equivalent experience in Dispensary or Community Pharmacy environment.
Person Specification
Qualifications
Essential
Desirable
- SystmOne experience desirable but not essential.
- NVQ 2 qualification or equivalent experience in Dispensary or Community Pharmacy environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
