Job summary
We are looking for a part time
receptionist to join our existing friendly team on a part time basis across 3-4 days per week.
Main duties of the job
Answer the telephone and direct
calls to appropriate person or take messages from patients and outside
agencies.
Review and action incoming E
Mails and forward and respond as appropriate.
Send text messages via the
clinical system to patients.
Book appointments with all
doctors and other clinicians holding clinics, personally or by telephone, and
make any necessary changes advised.
Complete necessary computer
process for patients on arrival for appointments, if applicable
Liaise with hospitals,
laboratories, medical records department, x-ray department, and others, in
order to obtain required information for doctors.
About us
We are a busy 4 partner general
practice with a long standing exisitng friendly support team.
We are located in the heart of
Loughton with good local transport links
Job description
Job responsibilities
Be responsible to the Reception
Manager
Act as a chaperone during
consultation at a doctors request
Answer telephone and direct
calls to appropriate person or take messages from patients and outside
agencies.
Review and action incoming E
Mails and forward and respond as appropriate.
Book emergency ambulance
transport for patients as authorised by doctors.
Book and log all requests for
home visits and liaise with duty doctor as necessary.
Send text messages via the
clinical system to patients.
Open and/or secure the premises
as necessary.
Job description
Job responsibilities
Be responsible to the Reception
Manager
Act as a chaperone during
consultation at a doctors request
Answer telephone and direct
calls to appropriate person or take messages from patients and outside
agencies.
Review and action incoming E
Mails and forward and respond as appropriate.
Book emergency ambulance
transport for patients as authorised by doctors.
Book and log all requests for
home visits and liaise with duty doctor as necessary.
Send text messages via the
clinical system to patients.
Open and/or secure the premises
as necessary.
Person Specification
Experience
Essential
- Experience of working in a busy office environment and working with the public
- Basic computer knowledge and a willingness to willing to expand that knowledge
- An understanding of the NHS
- Numerate and literate with legible handwriting
- Ability to remain calm under duress
- Good telephone manner
Desirable
- Ability to occasionally work flexible hours or provide cover for extra shifts Ability to multi-task and work within a team
- Knowledge of EMIS Web clinical system
Person Specification
Experience
Essential
- Experience of working in a busy office environment and working with the public
- Basic computer knowledge and a willingness to willing to expand that knowledge
- An understanding of the NHS
- Numerate and literate with legible handwriting
- Ability to remain calm under duress
- Good telephone manner
Desirable
- Ability to occasionally work flexible hours or provide cover for extra shifts Ability to multi-task and work within a team
- Knowledge of EMIS Web clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
