Patient Services Administrator

Lakeside Healthcare Group

The closing date is 04 May 2025

Job summary

We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service. If you feel you are the right candidate for us we can provide you with excellent training and development opportunities.

Main duties of the job

  • Maintain highest level of confidentiality and comply with data protection standards when handing patient related and other confidential/sensitive data
  • As a paperless office, there is the utmost importance to scan all correspondence onto electronic patients medical record, using the SystmOne database and to ensure that clinical coded entries are entered appropriately and accurately
  • Undertake a variety of administrative duties to assist in the smooth running of the practice including opening of the post, clinical coding, scanning and filing
  • Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties

About us

Lakeside Healthcare is a large GP partnership that provides NHS care for around 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of eight GP practices across 14 sites that are part of their local communities.

We work together as practices to provide resilience, sharing learning and professional back-office support services.

Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff, and we invest in training and developing to ensure that we retain and attract good quality staff who want to stay with us and be part of our team.

We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork in everything we do.

About the Practice/Department/Team

Stamford - Lakeside Healthcare Group Stamford is a forward thinking, progressive organisation offering primary care services to the people of Stamford and surrounding villages. We are a large practice with a population of over 31,000 patients. We are a great team and welcome the challenges that a busy practice brings.

Date posted

17 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3007-25-0072

Job locations

Lakeside Healthcare

Ryhall Road

Stamford

Lincolnshire

PE9 1YA


Job description

Job responsibilities

Job Summary:

To provide admin support at Lakeside Surgery Sheepmarket Stamford to help ensure that adequate cover is provided within the admin team in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job description

Job responsibilities

Job Summary:

To provide admin support at Lakeside Surgery Sheepmarket Stamford to help ensure that adequate cover is provided within the admin team in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Person Specification

Experience

Essential

  • Experience of working in a busy & multi-functional team

Desirable

  • Using Systm One (Clinical database)
  • Experience of working within a GP Surgery
  • A minimum of three years experience in a customer facing environment
  • Experience of handling confidential information and data.

Qualifications

Essential

  • Good standard of education

Desirable

  • Customer Service Qualification
Person Specification

Experience

Essential

  • Experience of working in a busy & multi-functional team

Desirable

  • Using Systm One (Clinical database)
  • Experience of working within a GP Surgery
  • A minimum of three years experience in a customer facing environment
  • Experience of handling confidential information and data.

Qualifications

Essential

  • Good standard of education

Desirable

  • Customer Service Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Lakeside Healthcare

Ryhall Road

Stamford

Lincolnshire

PE9 1YA


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)


Employer details

Employer name

Lakeside Healthcare Group

Address

Lakeside Healthcare

Ryhall Road

Stamford

Lincolnshire

PE9 1YA


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)


For questions about the job, contact:

Date posted

17 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3007-25-0072

Job locations

Lakeside Healthcare

Ryhall Road

Stamford

Lincolnshire

PE9 1YA


Supporting documents

Privacy notice

Lakeside Healthcare Group's privacy notice (opens in a new tab)