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Senior Patient Services Team Lead

Lakeside Healthcare Group

The closing date is 04 May 2025

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Job summary

Are you a compassionate leader with a passion for healthcare and patient experience? Were looking for a Senior Patient Services Team Lead to join our dynamic team and make a meaningful impact on the lives of our patients every day.

Main duties of the job

Key Responsibilities

  • Lead, mentor, and support a team of patient services representatives covering prescription processing, referrals, Quality and Outcomes framework administration, processing clinical correspondence and Non-NHS work.
  • Ensure exceptional service delivery at all patient touchpoints
  • Monitor performance metrics and implement improvements
  • Handle escalated patient concerns with professionalism and care
  • Collaborate with clinical and administrative teams to streamline processes
  • Work closely with the Reception Manager to ensure effective communication and co-operation across the teams
  • Contribute to training and onboarding of new staff
  • Conduct appraisals and reviews and follow up on any performance concerns in line with practice processes.

About us

What We're Looking For

We are looking for someone with proven leadership experience in healthcare administration or patient services. You will have strong interpersonal and communication skills with a solution-focused mindset with excellent organisational abilities. You will have the ability to thrive in a fast-paced, patient-centred environment.

Why Join Us ...

  • A supportive and collaborative team culture
  • Opportunity to shape the future of patient care delivery
  • Competitive salary and benefits package
  • Career growth and development opportunities

  • Ready to lead with empathy and excellence.

Apply today and be part of something meaningful!

Part time hours considered.

Interviews to be held week commencing 12 May 2025

Date posted

16 April 2025

Pay scheme

Other

Salary

£27,850.03 to £31,192.03 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3007-25-0069

Job locations

Cottingham Road

Corby

Northamptonshire

NN17 2UR


Job description

Job responsibilities

The Patient Services Team Lead is responsible for overseeing the daily operations of the patient services team, ensuring high-quality customer service, and optimising patient experience. This role involves supervising non-clinical functions of clinical correspondence, referrals, prescriptions, non-NHS work and QOF. The Patient Services Team Lead collaborates with the wider surgery team to maintain efficient workflows and ensure adequate staffing levels.

Job description

Job responsibilities

The Patient Services Team Lead is responsible for overseeing the daily operations of the patient services team, ensuring high-quality customer service, and optimising patient experience. This role involves supervising non-clinical functions of clinical correspondence, referrals, prescriptions, non-NHS work and QOF. The Patient Services Team Lead collaborates with the wider surgery team to maintain efficient workflows and ensure adequate staffing levels.

Person Specification

Experience

Essential

  • Customer Service Skills
  • Experience of working in a busy & multi-functional team
  • Minimum of 1 years experience working in Primary Care
  • Demonstrable Experience of people management

Desirable

  • Using System One (Clinical database)
  • A minimum of three years experience in a customer facing environment
  • Experience of handling confidential information and data.

Qualifications

Essential

  • Good standard of education

Desirable

  • Customer Service qualification
Person Specification

Experience

Essential

  • Customer Service Skills
  • Experience of working in a busy & multi-functional team
  • Minimum of 1 years experience working in Primary Care
  • Demonstrable Experience of people management

Desirable

  • Using System One (Clinical database)
  • A minimum of three years experience in a customer facing environment
  • Experience of handling confidential information and data.

Qualifications

Essential

  • Good standard of education

Desirable

  • Customer Service qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Cottingham Road

Corby

Northamptonshire

NN17 2UR


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

Employer details

Employer name

Lakeside Healthcare Group

Address

Cottingham Road

Corby

Northamptonshire

NN17 2UR


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

For questions about the job, contact:

Date posted

16 April 2025

Pay scheme

Other

Salary

£27,850.03 to £31,192.03 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3007-25-0069

Job locations

Cottingham Road

Corby

Northamptonshire

NN17 2UR


Supporting documents

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