Job summary
Are you a dynamic leader with a passion for primary care?
Join our vibrant and forward-thinking team as our new Practice Manager and help shape the future of healthcare delivery in our community. If you're looking for a rewarding career where you can truly make a difference, this is the opportunity for you!
About Us:
At Oundle Medical Practice, we provide high-quality, compassionate care to our, circa 10,000, patients. As a modern, forward-thinking group of 6 partners we value collaboration, innovation, and continuous improvement. As we continue to evolve our newly formed partnership, we need a Practice Manager who can guide our progress, lead effectively, and ensure excellence in patient care.
Why join us
Make a Difference - Play an instrumental role in
shaping healthcare experiences for our community and ensuring optimal patient
care.
Career Development - We prioritise staff development
and provide opportunities for professional growth, equipping you with the
necessary tools and support.
Supportive Environment- Become part of a caring,
dedicated team that values the well-being of both patients and colleagues.
Work-Life Balance - We recognise the importance of
balancing work and personal life and offer flexibility to support you in both
areas.
Main duties of the job
What Youll Be Doing-
As our Practice Manager, you will be at the heart of everything we do.
You will lead a dedicated team, oversee the practice's daily operations, and
ensure that every aspect of the practice runs smoothly. Your role will be
pivotal in driving positive change and elevating our service delivery.
Key Responsibilities-
Leadership - Inspire, motivate, and support our
team of clinicians and administrative staff.
Operational Management - Oversee daily operations,
including finance, human resources, IT systems, and our onsite dispensary, to
ensure efficient workflows.
Patient Care - Uphold our commitment to delivering
an exceptional patient experience.
Continuous Improvement - Monitor performance,
implement initiatives, and help us meet NHS targets and KPIs
Strategic Leadership - Collaborate with practice
partners to influence the future direction of our services.
About us
Lakeside Healthcare is an
innovative NHS General Practice that enhances traditional primary care by
investing in people, facilities, and equipment, offering more accessible,
convenient, and diverse services to the local community.
Living and breathing our values at Lakeside Healthcare
Caring & Respect:We genuinely care about people: our patients come first
in all we do. We connect and respond to needs with compassion and respect to
enhance the lives and wellbeing of the communities we serve.
Teamwork & Quality:In
all areas of our business, we network, collaborate, and learn from Patients,
Stakeholders, and each other to improve and make informed decisions for optimal
service delivery.
As a
Practice Manager at Lakeside Healthcare, you'll benefit from in-house
specialist support from our People, Finance, Communications, and Executive
teams, along with a peer support network of senior managers, including Practice
Managers, Head of Nursing, Head of People, and Digital and Transformation
Managers.
Joining
us gives you the opportunity to shape how our organization delivers primary
care to approximately 170,000 patients.
Ready to Make an Impact?
If you're a motivated, experienced, and innovative leader looking to make a lasting impact in primary care, we'd love to hear from you!
If you would like to talk to us about the role please contact northantsicb.lakesidehumanresources@nhs.net. Informal Practice visits can also be arranged.
Job description
Job responsibilities
JOB SUMMARY:
Supporting the overarching Lakeside Healthcare (LH) strategy and working
as part of the Senior Leadership Team, the Practice Manager is responsible for the
strategic leadership and operational leadership and management of the practice to
meet agreed aims and objectives within a profitable, efficient, and safe
working environment.
Reporting to the Practice Non-Executive Director and
in conjunction with the Practice Lead Nurse, the Practice Manager plays a
crucial role in delivering day-to-day services, supporting local service
improvement and development programmes within Lakeside Healthcare Oundle.
Acting as a role model, the Practice Manager will
demonstrate and deliver high personal and professional standards and ensure
development and support for local teams in all aspects of operational
performance and service delivery.
In summary, the Practice Manager has responsibility
for the local and site-specific performance. This includes day-to-day organisation,
systems, information technology, service improvement, health and safety,
implementation of plans, communications, quality assurance, risk & clinical
governance and importantly, CQC compliance. The Practice Manager will act
within the scheme of delegation for Finance and HR functions, assisting with
general site management and staff management.
Please see full Job Description and Person Specification attached.
Job description
Job responsibilities
JOB SUMMARY:
Supporting the overarching Lakeside Healthcare (LH) strategy and working
as part of the Senior Leadership Team, the Practice Manager is responsible for the
strategic leadership and operational leadership and management of the practice to
meet agreed aims and objectives within a profitable, efficient, and safe
working environment.
Reporting to the Practice Non-Executive Director and
in conjunction with the Practice Lead Nurse, the Practice Manager plays a
crucial role in delivering day-to-day services, supporting local service
improvement and development programmes within Lakeside Healthcare Oundle.
Acting as a role model, the Practice Manager will
demonstrate and deliver high personal and professional standards and ensure
development and support for local teams in all aspects of operational
performance and service delivery.
In summary, the Practice Manager has responsibility
for the local and site-specific performance. This includes day-to-day organisation,
systems, information technology, service improvement, health and safety,
implementation of plans, communications, quality assurance, risk & clinical
governance and importantly, CQC compliance. The Practice Manager will act
within the scheme of delegation for Finance and HR functions, assisting with
general site management and staff management.
Please see full Job Description and Person Specification attached.
Person Specification
Experience
Essential
- Proven Management Experience within a healthcare setting
- Significant and demonstrable experience in a staff management position
- Experience of working within NHS or similar fast paced environment
- Experience of managing confidential information and data
- Proven experience of managing governance systems and processes
- Working knowledge of UK and European Employment Law
- Experience of clerical and administrative work including setting up new systems and managing change
Desirable
- Experience of working as a GP practice manager
- Working knowledge of the NHS and general practice
- Using clinical database, SystmOne
Knowledge and Skills
Essential
- A confident individual, able to communicate well internally and externally with key stakeholders at all levels
- Meticulous individual with attention to detail
- Able to review, analyse, develop and implement processes across the team
- Commitment to personal development
- Well-developed IT skills incl ability to use a mix of social media platforms and Microsoft Office applications
- A positive, enthusiastic and effective team player, able to work flexibly and to strict deadlines within a dynamic office environment
- Enthusiastic, honest and reliable
- Ability to prioritise work to ensure deadlines are met and be flexible
- Ability to resolve problems and collaborate with colleagues to implement solutions
Desirable
- Able to tolerate stress and manage appropriately within a busy environment
- Able to provide support and cross cover at most levels
Qualifications
Essential
- Degree or Equivalent
- Finance, Business or Management Qualification
Desirable
- Diploma in Primary Care Management
- MBA or equivalent
Person Specification
Experience
Essential
- Proven Management Experience within a healthcare setting
- Significant and demonstrable experience in a staff management position
- Experience of working within NHS or similar fast paced environment
- Experience of managing confidential information and data
- Proven experience of managing governance systems and processes
- Working knowledge of UK and European Employment Law
- Experience of clerical and administrative work including setting up new systems and managing change
Desirable
- Experience of working as a GP practice manager
- Working knowledge of the NHS and general practice
- Using clinical database, SystmOne
Knowledge and Skills
Essential
- A confident individual, able to communicate well internally and externally with key stakeholders at all levels
- Meticulous individual with attention to detail
- Able to review, analyse, develop and implement processes across the team
- Commitment to personal development
- Well-developed IT skills incl ability to use a mix of social media platforms and Microsoft Office applications
- A positive, enthusiastic and effective team player, able to work flexibly and to strict deadlines within a dynamic office environment
- Enthusiastic, honest and reliable
- Ability to prioritise work to ensure deadlines are met and be flexible
- Ability to resolve problems and collaborate with colleagues to implement solutions
Desirable
- Able to tolerate stress and manage appropriately within a busy environment
- Able to provide support and cross cover at most levels
Qualifications
Essential
- Degree or Equivalent
- Finance, Business or Management Qualification
Desirable
- Diploma in Primary Care Management
- MBA or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
