Patient Services Advisor

Job description

Job responsibilities

Job Summary:

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Administration

• To have a thorough knowledge of all practice procedures
• To work in accordance with written protocols
• To carry out specific administrative tasks
• Process outgoing mail
• Filing post in medical records
• Photocopying as requested
• Coding and Scanning of Documents
• Summarising new patient medical records
• Typing of referral letters, general letters to patients and hospitals and medical reports
• Taking minutes
• Booking appointments on Choose and Book system and attaching referral letters electronically

Reception

• Receiving patients and consulting with members of the practice team
• Handing completed repeat prescriptions to the patient and checking names and address
• Be able to cover all reception positions as necessary
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Appointments

• Process appointment requests from patients for on the day and future appointments by telephone and in person
• Deal with visit requests

Computer

• Registration of new patients computer data entry and medical records
• Process patients change of address computer data and medical records (have knowledge of Practice area
• Process repeat prescription requests in accordance with practice guidelines

Telephone

• Have working knowledge of the telephone system

Other Tasks

• Clear consulting rooms after surgeries of patient paperwork
• Restocking of consulting rooms of stationary
• Ensure building security having thorough knowledge of doors/windows/alarm
• Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.

Person Specification

Experience

Essential

• Customer Service Skills
• Experience of working in a busy & multi-functional team.
• Call centre experience or equivalent
• Typing skills, RSA 1/2 or experience

Desirable

• Using System One (Clinical database)
• Experience of working within a GP Surgery
• A minimum of three years experience in a customer facing environment
• Experience of handling confidential information and data.

Qualifications

Essential

• Good standard of education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Cottingham Road

Corby

Northamptonshire

NN17 2UR

Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)