PCN Patient Services QOF Administrator

Lakeside Healthcare Group

The closing date is 30 March 2025

Apply for this job

Job summary

An exciting opportunity has arisen to recruit a Care Coordinator within the Rockingham Forest Primary Care Network (RFPCN).

To provide a professional administrative service to the practice, always supporting GPs and management. The post holder will ensure excellent communication skills, record keeping. To be responsible for managing, overseeing, and auditing all data within the clinical system including delivery of the Quality & Outcomes Framework (QOF) and other performance measures. To co-ordinate and oversee all aspects of the claims processes relating to work undertaken as part of local and national enhanced services.

The successful candidates must be available to work on a part-time basis with flexibility when required to work across the five sites within the PCN.

Main duties of the job

Undertake all necessary contract administration to ensure the practice maximises its income from the Quality and Outcomes Framework (QOF) and Enhanced Services (ES) Contracts.

Manage the QOF list for the practice, including sending communications to patients to invite then for annual review, calling patients for annual review, taking calls from patients booking annual review appointments.

Manage and review recall lists to support the other contractual obligations of the Practice, this will involve contacting patients to invite them in for chronic illness disease clinics, vaccinations, tests, and reviews.

Support seasonal and various health campaigns to increase patient uptake.

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous, ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire, Cambridgeshire and Peterborough, operating services for 4 Primary Care Networks (PCN) across our geography. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today, focussed on local needs at a PCN level. https://www.lakesidehealthcaregroup.co.uk/

About the Practice/Department/Team

Rockingham Forest PCN is a large, forward-thinking Primary Care Network compromising 3 practices across north Northamptonshire. We recognise the value that this role can bring to our practices and our patients and we look forward to growing our PCN team. Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.

Rockingham Forest PCN consists of 3 practices Lakeside Corby, Lakeside Headlands, and Lakeside Oundle. For more information on primary care networks please visit https://www.england.nhs.uk/primary-care/primary-care-networks/

Date posted

18 March 2025

Pay scheme

Other

Salary

£11.60 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3007-25-0047

Job locations

Cottingham Road

Corby

Northamptonshire

NN17 2UR


Job description

Job responsibilities

To provide a professional administrative service to the practice, always supporting GPs and management. The post holder will ensure excellent communication skills, record keeping. To be responsible for managing, overseeing, and auditing all data within the clinical system including delivery of the Quality & Outcomes Framework (QOF) and other performance measures. To co-ordinate and oversee all aspects of the claims processes relating to work undertaken as part of local and national enhanced services.

Key responsibilities and tasks

You will:

Undertake all necessary contract administration to ensure the practice maximises its income from the Quality and Outcomes Framework (QOF) and Enhanced Services (ES) Contracts.

Manage the QOF list for the practice, including sending communications to patients to invite then for annual review, calling patients for annual review, taking calls from patients booking annual review appointments.

Manage and review recall lists to support the other contractual obligations of the Practice, this will involve contacting patients to invite them in for chronic illness disease clinics, vaccinations, tests, and reviews.

Support seasonal and various health campaigns to increase patient uptake.

Assist in producing information for clinical audit, screening, and chronic disease management to optimise recall and review process.

Provide support to the administrative team and wider Practice as and when needed.

To provide and maintain the information required for QOF, Enhanced Services & the Primary Care Quality Premium recall and targets, this will include checking data as necessary and liaising with the practice teams to improve performance.

Keep up to date with changes to QOF as required.

Undertake all necessary contract administration to ensure the practice maximises its income from the Quality and Outcomes Framework (QOF) and Enhanced Services (ES) Contracts.

Manage the QOF list for the practice, including sending communications to patients to invite then for annual review, calling patients for annual review, taking calls from patients booking annual review appointments.

Manage and review recall lists to support the other contractual obligations of the Practice, this will involve contacting patients to invite them in for chronic illness disease clinics, vaccinations, tests, and reviews.

Assist in producing information for clinical audit, screening, and chronic disease management to optimise recall and review process.

Provide support to the administrative team and wider Practice as and when needed.

To provide and maintain the information required for QOF, Enhanced Services & the Primary Care Quality Premium recall and targets, this will include checking data as necessary and liaising with the practice teams to improve performance.

Keep up to date with changes to QOF as required.

Training requirements:

The Personalised Care Institute will set out what training is available and expected for Care Coordinators.

Job description

Job responsibilities

To provide a professional administrative service to the practice, always supporting GPs and management. The post holder will ensure excellent communication skills, record keeping. To be responsible for managing, overseeing, and auditing all data within the clinical system including delivery of the Quality & Outcomes Framework (QOF) and other performance measures. To co-ordinate and oversee all aspects of the claims processes relating to work undertaken as part of local and national enhanced services.

Key responsibilities and tasks

You will:

Undertake all necessary contract administration to ensure the practice maximises its income from the Quality and Outcomes Framework (QOF) and Enhanced Services (ES) Contracts.

Manage the QOF list for the practice, including sending communications to patients to invite then for annual review, calling patients for annual review, taking calls from patients booking annual review appointments.

Manage and review recall lists to support the other contractual obligations of the Practice, this will involve contacting patients to invite them in for chronic illness disease clinics, vaccinations, tests, and reviews.

Support seasonal and various health campaigns to increase patient uptake.

Assist in producing information for clinical audit, screening, and chronic disease management to optimise recall and review process.

Provide support to the administrative team and wider Practice as and when needed.

To provide and maintain the information required for QOF, Enhanced Services & the Primary Care Quality Premium recall and targets, this will include checking data as necessary and liaising with the practice teams to improve performance.

Keep up to date with changes to QOF as required.

Undertake all necessary contract administration to ensure the practice maximises its income from the Quality and Outcomes Framework (QOF) and Enhanced Services (ES) Contracts.

Manage the QOF list for the practice, including sending communications to patients to invite then for annual review, calling patients for annual review, taking calls from patients booking annual review appointments.

Manage and review recall lists to support the other contractual obligations of the Practice, this will involve contacting patients to invite them in for chronic illness disease clinics, vaccinations, tests, and reviews.

Assist in producing information for clinical audit, screening, and chronic disease management to optimise recall and review process.

Provide support to the administrative team and wider Practice as and when needed.

To provide and maintain the information required for QOF, Enhanced Services & the Primary Care Quality Premium recall and targets, this will include checking data as necessary and liaising with the practice teams to improve performance.

Keep up to date with changes to QOF as required.

Training requirements:

The Personalised Care Institute will set out what training is available and expected for Care Coordinators.

Person Specification

Qualifications

Essential

  • NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
  • Good level of education with GCSE Math and English Grade C or above (or equivalent)

Desirable

  • Safeguarding level 3 in Adults & Children & Young People.

Experience

Essential

  • Experience of working with healthcare professionals and/or previous experience in the NHS or social care.
  • Working knowledge of QOF.
  • Experience of data collection and providing monitoring information to assess the impact of services.
  • Experience of partnership / collaborative working and of building relationships across a variety of organisations including the voluntary sector.
  • Experience of System One Web including searches.
  • Experience of dealing with people on the phone and face to face.

Desirable

  • Experience of supporting service improvement.
Person Specification

Qualifications

Essential

  • NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
  • Good level of education with GCSE Math and English Grade C or above (or equivalent)

Desirable

  • Safeguarding level 3 in Adults & Children & Young People.

Experience

Essential

  • Experience of working with healthcare professionals and/or previous experience in the NHS or social care.
  • Working knowledge of QOF.
  • Experience of data collection and providing monitoring information to assess the impact of services.
  • Experience of partnership / collaborative working and of building relationships across a variety of organisations including the voluntary sector.
  • Experience of System One Web including searches.
  • Experience of dealing with people on the phone and face to face.

Desirable

  • Experience of supporting service improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Cottingham Road

Corby

Northamptonshire

NN17 2UR


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

Employer details

Employer name

Lakeside Healthcare Group

Address

Cottingham Road

Corby

Northamptonshire

NN17 2UR


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

For questions about the job, contact:

Date posted

18 March 2025

Pay scheme

Other

Salary

£11.60 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3007-25-0047

Job locations

Cottingham Road

Corby

Northamptonshire

NN17 2UR


Privacy notice

Lakeside Healthcare Group's privacy notice (opens in a new tab)