Job summary
We
have a great opportunity for the right candidate to join our patient services
team. We are looking for someone with a
passion for primary care and the drive to support our clinical service.
Main duties of the job
You will be
assisting and directing patients toward the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Duties include:
- Processing appointment requests from patients for on
the day and future appointments.
- Receive
and make telephone calls as required. Divert calls and take messages, ensuring
accuracy of detail and prompt appropriate delivery.
- Registration
of new patients computer data entry and medical records.
- Ensure
building security
About us
Lakeside Healthcare is a large GP
partnership that provides NHS care for around 170,000 patients across
Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of
eight GP practices across 14 sites that are part of their local communities.
We work together as practices to
provide resilience, sharing learning and professional back-office support
services.
Our most important asset is our
people, who provide care for our patients and help run our surgeries smoothly.
We employ over 500 clinical and non-clinical staff, and we invest in training
and developing to ensure that we retain and attract good quality staff who want
to stay with us and be part of our team.
We are proud of what we do and
strive to demonstrate our values of Caring, Respect, Quality and Teamwork in
everything we do.
New Queen Street and Stanground
We are a large practice caring for 19,645 patients.
The reception team is made up of 15 members of staff across both sites.
Job description
Job responsibilities
Job Summary:
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance with written protocols.
- To carry out specific administrative tasks.
- Process outgoing mail.
- Filing post in medical records.
- Fax and photocopying as requested.
Reception
- Receiving patients and consulting with members of the practice team.
- Handing completed repeat prescriptions to the patient and checking names and address.
- Be able to cover all reception positions as necessary.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Appointments
- Process appointment requests from patients for on the day and future appointments by telephone and in person.
- Deal with visit requests.
Computer
- Registration of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area.
- Process repeat prescription requests in accordance with practice guidelines.
Telephone
- Have working knowledge of the telephone system.
Other Tasks
- Clear consulting rooms after surgeries of patient paperwork.
- Restocking of consulting rooms of stationary.
- Ensure building security having thorough knowledge of doors/windows/alarm.
- Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.
Job description
Job responsibilities
Job Summary:
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance with written protocols.
- To carry out specific administrative tasks.
- Process outgoing mail.
- Filing post in medical records.
- Fax and photocopying as requested.
Reception
- Receiving patients and consulting with members of the practice team.
- Handing completed repeat prescriptions to the patient and checking names and address.
- Be able to cover all reception positions as necessary.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Appointments
- Process appointment requests from patients for on the day and future appointments by telephone and in person.
- Deal with visit requests.
Computer
- Registration of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area.
- Process repeat prescription requests in accordance with practice guidelines.
Telephone
- Have working knowledge of the telephone system.
Other Tasks
- Clear consulting rooms after surgeries of patient paperwork.
- Restocking of consulting rooms of stationary.
- Ensure building security having thorough knowledge of doors/windows/alarm.
- Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.
Person Specification
Experience
Essential
- Customer Service Skills.
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent.
Desirable
- Using Systm One (Clinical database).
- Experience of working within a GP Surgery.
- A minimum of three years' experience in a customer facing environment.
- Experience of handling confidential information and data.
Qualifications
Essential
- Good standard of education.
Desirable
- Customer Service qualification.
Person Specification
Experience
Essential
- Customer Service Skills.
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent.
Desirable
- Using Systm One (Clinical database).
- Experience of working within a GP Surgery.
- A minimum of three years' experience in a customer facing environment.
- Experience of handling confidential information and data.
Qualifications
Essential
- Good standard of education.
Desirable
- Customer Service qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
