Job summary
The PCN Administrator will provide essential administrative support to facilitate the efficient functioning of Primary Care Networks (PCNs). Collaborating with Clinical Directors and the PCN team, this role serves as the primary contact for PCN communications, managing emails, phone calls, and inquiries. Responsibilities include organizing meetings, preparing agendas, taking minutes, and managing action logs to aid team coordination.
Strong organizational skills are vital for maintaining databases, tracking key information, and contributing to effective information management. The role holder will also work with internal and external teams to implement key PCN projects and ensure timely and accurate data collection and sharing. This position is critical for the smooth operation and overall performance of the PCN.
Main duties of the job
1.Provide primary administrative support to Primary Care Networks, collaborating with the Clinical Director and PCN team to ensure efficient operations; Serving as the first point of contact for PCN-related emails and calls.
2.Organize meetings, including agenda preparation, action log maintenance, and minute-taking/distribution.
3.Compile monthly ARRS financial claims, coordinating with internal and external teams.
4.Support recruitment and onboarding of new PCN employees alongside practice staff and the People team.
5.Collaborate with team members to implement governance and contract arrangements, keeping accurate records and scheduling reviews.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Practice/Department/Team
Lakeside Healthcare lead four Primary Care Networks. This role is based within our central team in Corby.
Since the inception of Primary Care Networks in 2019, we have witnessed remarkable growth and success stories within our PCNs, particularly in personalised care, pharmacy services, and the diverse clinical staff meeting the unique needs of our patients.
The role of PCNs in primary care and integrated neighbourhood healthcare is continually expanding, to adapt to this growth and align with the evolving landscape, we are expanding our teams to ensure we have the capacity to support our PCNs in delivering effective services for our patients, in partnership with our practices.
Job description
Job responsibilities
The PCN Administrator will provide crucial administrative support to ensure the efficient functioning of Primary Care Networks (PCNs). Working closely with the Clinical Directors and PCN team, this role will act as the first point of contact for PCN-related communications, including managing emails, phone calls, and inquiries. The role holder will organise meetings, prepare agendas, take minutes, and manage action logs to support the team's coordination and workflow.
Key responsibilities include managing monthly ARRS financial claims, resolving queries related to claims, and handling workforce reporting. The role will also maintain communications regarding staffing changes, support recruitment, and ensure new employees are equipped with necessary tools. Additionally, the PCN Administrator will assist in implementing governance and contract arrangements, support financial reporting, and help prepare performance reports.
Strong organisational skills are essential as this role requires maintaining databases, tracking key information, and contributing to effective information management. The role holder will also collaborate with internal and external teams to support the implementation of key PCN projects and ensure timely and accurate data collection and sharing. This position plays an essential role in driving the smooth operation of the PCN and contributing to its overall performance.
MAIN DUTIES & AREAS OF RESPONSIBILITY
- Provide primary administrative support to Primary Care Networks, collaborating with the Clinical Director and PCN team to ensure efficient operations.
- Serve as the first point of contact for PCN-related emails and calls.
- Organize meetings, including agenda preparation, action log maintenance, and minute-taking/distribution.
- Compile monthly ARRS financial claims, coordinating with internal and external teams.
- Address ARRS claim queries from internal teams and ICBs as the first point of contact.
- Manage and submit monthly workforce reports.
- Communicate with stakeholders about new hires, departures, and subcontracting.
- Support recruitment and onboarding of new PCN employees alongside practice staff and the People team.
- Order and track staff equipment.
- Collaborate with team members to implement governance and contract arrangements, keeping accurate records and scheduling reviews.
- Assist in preparing reports for PCN performance.
- Help the Finance Lead provide timely financial information to member practices as needed.
- Develop and maintain necessary databases and trackers.
- Manage administrative and informational resources.
- Support PCN members with various administrative requests.
- Enhance information management within the team.
- Support the implementation of PCN DES outputs through relevant information analysis and administrative support, following the priorities set by Digital & Transformation Managers.
- Participate in internal and external working groups, providing relevant information and analytical support, while maintaining effective data collection and sharing systems for the team.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required.
Job description
Job responsibilities
The PCN Administrator will provide crucial administrative support to ensure the efficient functioning of Primary Care Networks (PCNs). Working closely with the Clinical Directors and PCN team, this role will act as the first point of contact for PCN-related communications, including managing emails, phone calls, and inquiries. The role holder will organise meetings, prepare agendas, take minutes, and manage action logs to support the team's coordination and workflow.
Key responsibilities include managing monthly ARRS financial claims, resolving queries related to claims, and handling workforce reporting. The role will also maintain communications regarding staffing changes, support recruitment, and ensure new employees are equipped with necessary tools. Additionally, the PCN Administrator will assist in implementing governance and contract arrangements, support financial reporting, and help prepare performance reports.
Strong organisational skills are essential as this role requires maintaining databases, tracking key information, and contributing to effective information management. The role holder will also collaborate with internal and external teams to support the implementation of key PCN projects and ensure timely and accurate data collection and sharing. This position plays an essential role in driving the smooth operation of the PCN and contributing to its overall performance.
MAIN DUTIES & AREAS OF RESPONSIBILITY
- Provide primary administrative support to Primary Care Networks, collaborating with the Clinical Director and PCN team to ensure efficient operations.
- Serve as the first point of contact for PCN-related emails and calls.
- Organize meetings, including agenda preparation, action log maintenance, and minute-taking/distribution.
- Compile monthly ARRS financial claims, coordinating with internal and external teams.
- Address ARRS claim queries from internal teams and ICBs as the first point of contact.
- Manage and submit monthly workforce reports.
- Communicate with stakeholders about new hires, departures, and subcontracting.
- Support recruitment and onboarding of new PCN employees alongside practice staff and the People team.
- Order and track staff equipment.
- Collaborate with team members to implement governance and contract arrangements, keeping accurate records and scheduling reviews.
- Assist in preparing reports for PCN performance.
- Help the Finance Lead provide timely financial information to member practices as needed.
- Develop and maintain necessary databases and trackers.
- Manage administrative and informational resources.
- Support PCN members with various administrative requests.
- Enhance information management within the team.
- Support the implementation of PCN DES outputs through relevant information analysis and administrative support, following the priorities set by Digital & Transformation Managers.
- Participate in internal and external working groups, providing relevant information and analytical support, while maintaining effective data collection and sharing systems for the team.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required.
Person Specification
Qualifications
Essential
- GCSEs (or equivalent) in English and Mathematics.
- Relevant administrative or office management qualification or experience
Desirable
- NVQ Level 3 in Business Administration or similar.
- Training or experience in healthcare administration
- IT-related qualifications or demonstrable proficiency with relevant software (e.g., MS Office).
Experience
Essential
- Proven experience in administrative roles, ideally in healthcare, public sector, or similar settings.
- Experience managing communications (e.g., email and phone) in a professional environment.
- Experience organizing meetings, preparing agendas, and minute-taking.
- Experience with database management and maintaining information systems.
- Experience in handling confidential information with discretion.
Desirable
- Previous experience working within the NHS or a healthcare setting.
- Experience in claims management and financial administration.
- Experience supporting recruitment and onboarding processes.
Person Specification
Qualifications
Essential
- GCSEs (or equivalent) in English and Mathematics.
- Relevant administrative or office management qualification or experience
Desirable
- NVQ Level 3 in Business Administration or similar.
- Training or experience in healthcare administration
- IT-related qualifications or demonstrable proficiency with relevant software (e.g., MS Office).
Experience
Essential
- Proven experience in administrative roles, ideally in healthcare, public sector, or similar settings.
- Experience managing communications (e.g., email and phone) in a professional environment.
- Experience organizing meetings, preparing agendas, and minute-taking.
- Experience with database management and maintaining information systems.
- Experience in handling confidential information with discretion.
Desirable
- Previous experience working within the NHS or a healthcare setting.
- Experience in claims management and financial administration.
- Experience supporting recruitment and onboarding processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
