Primary Care Network - Business Support Officer

Lakeside Healthcare Group

This job is now closed

Job summary

PCN Business Support Officer is an integral part of the PCNs organisational structure working closely alongside the Clinical Directors, PCN executive members, Digital and Transformation Managers and PCN Operational Team Leads.

The role holder will provide high quality administrative support to the PCN team including general administration, arranging meetings, and taking minutes, reporting activity internally and externally, planning and programme support ensuring good compliance around.

Main duties of the job

1. Primary administrative support to The South Peterborough and St Neots Primary Care Networks working with the Clinical Director & PCN team to ensure the PCN functions efficiently and effectively.

2. Organise meetings including agendas, minute taking and distribution, ensuring agreed actions are completed in a timely and coordinated manner.

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.

Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.

Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

Lakeside Healthcare lead four Primary Care Networks. This role is based at our South Peterborough PCN.

Since the inception of Primary Care Networks in 2019, we have witnessed remarkable growth and success stories within our PCNs, particularly in personalised care, pharmacy services, and the diverse clinical staff meeting the unique needs of our patients.

The role of PCNs in primary care and integrated neighbourhood healthcare is continually expanding, to adapt to this growth and align with the evolving landscape, we are expanding our teams to ensure we have the capacity to support our PCNs in delivering effective services for our patients, in partnership with our practices.

Date posted

13 August 2024

Pay scheme

Other

Salary

£11.60 to £13 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3007-24-0220

Job locations

1 Exchange Court

Cottingham Road

Corby

Northamptonshire

NN17 1TY

Job description

Job responsibilities

Job Summary

MAIN DUTIES & AREAS OF RESPONSIBILITY

Primary administrative support to The South Peterborough and St Neots Primary Care Networks working with the Clinical Director & PCN team to ensure the PCN functions efficiently and effectively.

Be the first point of contact for PCN related emails and phone calls.

Organise meetings including agendas, minute taking and distribution, ensuring agreed actions are completed in a timely and co-ordinated manner.

Help manage PCN services ensuring they meet the contractual requirements and agreed performance metrics.

Communicate information and issues, including briefings and reports, to the PCN Operations Team Leads.

Working alongside the PCN practice staff and People team support the recruitment and Induction of new PCN employees.

Participate in relevant internal and external working groups, projects, and services to provide, relevant information to the PCN Team, People Team or Finance team.

Work with members of the team to implement data collection systems that will provide accurate and timely data.

Help prepare reports to support with the performance of the PCNs.

Support the network to maintain compliance with its NHSE/CQC and any other contractual or regulatory obligations.

Assist the Finance Lead with the recording and provision of timely financial information to member practices as and when required.

Support the network and individual practices with imbedding digital technologies.

Develop and maintain PCN specific performance reporting.

Develop and maintain databases required for the role.

Maintain administrative and information resources.

Support PCN members with all other reasonable administration requests.

Contribute to effective information management within the team.

Support implementation of the requirements of the PCN outputs, through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the PCN Operations Team Leads.

Participate in relevant internal and external working groups to provide relevant information / analyst advice and support, and to maintain data collection / sharing systems for its effective use by the team.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required.