Patient Services Advisor

Lakeside Healthcare Group

Information:

This job is now closed

Job summary

This is a position working within the reception team answering incoming calls to the surgery and dealing with reception related administration work. It will also involve working on the reception desk and receiving patients and other visitors to the surgery and dealing with their queries. You will be trained on all the relevant procedures for the department.

Main duties of the job

Key Responsibilities will be

1 answering the telephone

2- working on the front desk

3 issuing prescriptions

4- completing reception related administration work

About us

LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

About the Practice/Department/Team

The Patient Services teams are made up of reception/prescription/secretary and administration. All of which are an integral part of the running of the surgery.

Date posted

15 July 2024

Pay scheme

Other

Salary

£11.60 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3007-24-0192

Job locations

Headlands Surgery

20 Headlands

Kettering

Northamptonshire

NN15 7HP


Job description

Job responsibilities

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Administration

To have a thorough knowledge of all practice procedures

To work in accordance with written protocols

To carry out specific administrative tasks

Fax and photocopying as requested

Reception

Receiving patients and consulting with members of the practice team

Handing completed repeat prescriptions to the patient and checking names and address

Be able to cover all reception positions as necessary

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Appointments

Process appointment requests from patients for on the day and future appointments by telephone and in person

Deal with visit requests

Computer

Registration of new patients computer data entry and medical records

Process patients change of address computer data and medical records (have knowledge of Practice area

Process repeat prescription requests in accordance with practice guidelines

Telephone

Have working knowledge of the telephone system

Other Tasks

Clear consulting rooms after surgeries of patient paperwork

Restocking of consulting rooms of stationary

Ensure building security having thorough knowledge of doors/windows/alarm

Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.

Job description

Job responsibilities

Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

Administration

To have a thorough knowledge of all practice procedures

To work in accordance with written protocols

To carry out specific administrative tasks

Fax and photocopying as requested

Reception

Receiving patients and consulting with members of the practice team

Handing completed repeat prescriptions to the patient and checking names and address

Be able to cover all reception positions as necessary

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Appointments

Process appointment requests from patients for on the day and future appointments by telephone and in person

Deal with visit requests

Computer

Registration of new patients computer data entry and medical records

Process patients change of address computer data and medical records (have knowledge of Practice area

Process repeat prescription requests in accordance with practice guidelines

Telephone

Have working knowledge of the telephone system

Other Tasks

Clear consulting rooms after surgeries of patient paperwork

Restocking of consulting rooms of stationary

Ensure building security having thorough knowledge of doors/windows/alarm

Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.

Person Specification

Experience

Essential

  • Customer Service Skills.
  • Experience of working in busy and multi functional team.
  • Call centre experience or equivalent.

Desirable

  • Using System one database.
  • Experience of working within a GP surgery.
  • A minimum of three years experience in customer facing environment.
  • Experience of handling confidential information and data.

Qualifications

Essential

  • Good standard of education.

Desirable

  • Customer Service qualification.
Person Specification

Experience

Essential

  • Customer Service Skills.
  • Experience of working in busy and multi functional team.
  • Call centre experience or equivalent.

Desirable

  • Using System one database.
  • Experience of working within a GP surgery.
  • A minimum of three years experience in customer facing environment.
  • Experience of handling confidential information and data.

Qualifications

Essential

  • Good standard of education.

Desirable

  • Customer Service qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Headlands Surgery

20 Headlands

Kettering

Northamptonshire

NN15 7HP


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

Employer details

Employer name

Lakeside Healthcare Group

Address

Headlands Surgery

20 Headlands

Kettering

Northamptonshire

NN15 7HP


Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

For questions about the job, contact:

Date posted

15 July 2024

Pay scheme

Other

Salary

£11.60 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3007-24-0192

Job locations

Headlands Surgery

20 Headlands

Kettering

Northamptonshire

NN15 7HP


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