Job summary
We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service.
This is a part-time role, working 25.5 hours per week.
Main duties of the job
You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way.
Duties include:
- Processing appointment requests from patients for on the day and future appointments.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Registration of new patients computer data entry and medical records.
- Ensure building security.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
Living and breathing our values at Lakeside Healthcare
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
New Queen Street and Stanground
We are a large practice caring for 19,645 patients. The reception team is made up of 15 members of staff across both sites.
Job description
Job responsibilities
Job Summary:
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance with written protocols.
- To carry out specific administrative tasks.
- Process outgoing mail.
- Filing post in medical records.
- Fax and photocopying as requested.
Reception
- Receiving patients and consulting with members of the practice team.
- Handing completed repeat prescriptions to the patient and checking names and address.
- Be able to cover all reception positions as necessary.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Appointments
- Process appointment requests from patients for on the day and future appointments by telephone and in person.
- Deal with visit requests.
Computer
- Registration of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area.
- Process repeat prescription requests in accordance with practice guidelines.
Telephone
- Have working knowledge of the telephone system.
Other Tasks
- Clear consulting rooms after surgeries of patient paperwork.
- Restocking of consulting rooms of stationary.
- Ensure building security having thorough knowledge of doors/windows/alarm.
- Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.
Job description
Job responsibilities
Job Summary:
Facilitate effective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance with written protocols.
- To carry out specific administrative tasks.
- Process outgoing mail.
- Filing post in medical records.
- Fax and photocopying as requested.
Reception
- Receiving patients and consulting with members of the practice team.
- Handing completed repeat prescriptions to the patient and checking names and address.
- Be able to cover all reception positions as necessary.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Appointments
- Process appointment requests from patients for on the day and future appointments by telephone and in person.
- Deal with visit requests.
Computer
- Registration of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area.
- Process repeat prescription requests in accordance with practice guidelines.
Telephone
- Have working knowledge of the telephone system.
Other Tasks
- Clear consulting rooms after surgeries of patient paperwork.
- Restocking of consulting rooms of stationary.
- Ensure building security having thorough knowledge of doors/windows/alarm.
- Duties may be varied from time to time under the direction of the Practice Director/ Reception Team Leader dependent on current and evolving practice workload and staffing levels.
Person Specification
Qualifications
Essential
- Good standard of education.
Desirable
- Customer Service qualification.
Experience
Essential
- Customer Service Skills.
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent.
Desirable
- Using Systm One (Clinical database).
- Experience of working within a GP Surgery.
- A Minimum of three years' experience in a customer facing environment.
- Experience of handling confidential information and data.
Person Specification
Qualifications
Essential
- Good standard of education.
Desirable
- Customer Service qualification.
Experience
Essential
- Customer Service Skills.
- Experience of working in a busy & multi-functional team.
- Call centre experience or equivalent.
Desirable
- Using Systm One (Clinical database).
- Experience of working within a GP Surgery.
- A Minimum of three years' experience in a customer facing environment.
- Experience of handling confidential information and data.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
