Job summary
We
have a great opportunity for the right candidate to join our patient services
team. We are looking for someone with a passion
for primary care and the drive to support our clinical service. If you feel you are the
right candidate for us we can provide you with excellent training and
development opportunities.
Main duties of the job
What you will do
- Maintain highest level of confidentiality and comply with data protection standards when handing patient related and other confidential/sensitive data.
- As a paperless office, there is the utmost importance to scan all correspondence onto electronic patients medical record, using the SystmOne database and to ensure that clinical coded entries are entered appropriately and accurately.
- Undertake a variety of administrative duties to assist in the smooth running of the practice including opening of the post, clinical coding, scanning and filing.
- Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties.
About us
About Lakeside
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
Living and breathing our values at Lakeside Healthcare
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Team
Lakeside Healthcare, Stamford, is a forward thinking, progressive organisation offering primary care services to the people of Stamford and surrounding villages. We are a large practice with a population of over 31,000 patients. We are a great team and welcome the challenges that a busy practice brings.
Job description
Job responsibilities
Job Summary:
As a paperless office, there is the utmost importance to scan all correspondence onto electronic patients medical record, using the SystmOne database and to ensure that clinical coded entries are entered appropriately and accurately.
Undertake a variety of administrative duties to assist in the smooth running of the practice including opening of the post, clinical coding, scanning and filing.
Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties.
Participate in the co-ordination of the fire drills to comply with health and safety regulations.
Job Responsibilities:
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance with written protocols.
- Opening post and distributing accordingly.
- Coding and scanning of documents as requested.
- Time management and prioritising workload.
- Summarising and read-coding of new patients previous medical records.
- Coding of sensitive and confidential information onto the GP database.
Computer Skills
- General computer skills, as full training provided.
Telephone
- Take calls from work colleagues or third parties and deal with their enquiry in a friendly, polite and professional manner.
Other Tasks
Duties may be varied from time to time under the direction of the Operations Manager/General Manager/ Administration Team Leader, dependent on current and evolving practice workload and staffing levels.
Job description
Job responsibilities
Job Summary:
As a paperless office, there is the utmost importance to scan all correspondence onto electronic patients medical record, using the SystmOne database and to ensure that clinical coded entries are entered appropriately and accurately.
Undertake a variety of administrative duties to assist in the smooth running of the practice including opening of the post, clinical coding, scanning and filing.
Facilitate effective communication between all staff members, patients, members of the primary health care team, secondary care and other associated parties.
Participate in the co-ordination of the fire drills to comply with health and safety regulations.
Job Responsibilities:
Administration
- To have a thorough knowledge of all practice procedures.
- To work in accordance with written protocols.
- Opening post and distributing accordingly.
- Coding and scanning of documents as requested.
- Time management and prioritising workload.
- Summarising and read-coding of new patients previous medical records.
- Coding of sensitive and confidential information onto the GP database.
Computer Skills
- General computer skills, as full training provided.
Telephone
- Take calls from work colleagues or third parties and deal with their enquiry in a friendly, polite and professional manner.
Other Tasks
Duties may be varied from time to time under the direction of the Operations Manager/General Manager/ Administration Team Leader, dependent on current and evolving practice workload and staffing levels.
Person Specification
Qualifications
Essential
- Good standard of education.
Desirable
- Customer Service qualification.
Experience
Essential
- Customer Service Skills.
- Experience of working in a busy & multi-functional team.
Desirable
- Using Systm One (Clinical database).
- Experience of working within a GP Surgery.
- A minimum of three years' experience in a customer facing environment.
- Experience of handling confidential information and data.
Person Specification
Qualifications
Essential
- Good standard of education.
Desirable
- Customer Service qualification.
Experience
Essential
- Customer Service Skills.
- Experience of working in a busy & multi-functional team.
Desirable
- Using Systm One (Clinical database).
- Experience of working within a GP Surgery.
- A minimum of three years' experience in a customer facing environment.
- Experience of handling confidential information and data.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
