Operations & Compliance Manager

Job description

Job responsibilities

Supporting the overarching Lakeside Healthcare Group strategy, the Operations Manager is responsible for delivering a compliant and effective business function and service for The Stamford Surgeries at both the Sheepmarket Surgery and St Marys Medical Centre in Stamford, Lincs.

Reporting to the Hub Manager and in conjunction with the Senior Management team the Operations Manager plays a crucial role in delivering effective management of premises, facilities, IT systems, Human resources and health and safety, and leading service improvement and development programmes across Lakeside Healthcare, Stamford.

Acting as a role model, the Operations Manager will deliver strong leadership and operational performance standards developing and supporting the Hub in all aspects.

As a professional and experienced Senior Manager, the post holder will use their own initiative to:

• Work productively with staff ensuring effective and efficient operations day to day.
• Motivate, develop, and empower staff, leading by example.
• Adopt a problem-solving approach to identify solutions to challenges within the service.
• Be visible and directive, ensuring consistent and timely decision-making.

DUTIES & AREAS OF RESPONSIBILITY

Operational:

• Ensure local standards are delivered in line with Lakeside Healthcare policies.
• Monitor and report performance within the Operational and Quality Governance framework, in particular Health and Safety, CQC & Risk Management and ensure that operational performance is consistent with the expectations of the Lakeside Healthcare Group.
• Support Lakeside Healthcare, Stamford to achieve its service development plans, performance targets and organisational strategy.
• Working with the Hub Manager take responsibility for the delivery of operational key performance indicators.
• Responsible for overall management of the premises.

• Monitor and manage all Health and Safety activities, including routine maintenance contracts and internal audits in line with relevant LHG Policy and national Health and Safety Standards.
• Being lead fire manager, ensure all fire procedures are kept up to date, monitored and tested.
• Business Continuity management including emergency preparedness.
• Have a clear understanding of telephone systems, daytime and out of hours.
• Understand and monitor security systems.
• Ensure efficient and effective use of rooms and equipment to maximise room occupancy for internal and external room users.
• Take a supervisory approach to the operational side of educational services, minimising negative effects on the service to patients. Assist with the development and implementation of new models of care provisions.

Staff Management and Communication

• In conjunction with the Senior Management team, ensure that there is an embedded philosophy and practice of continuous improvement by encouraging innovation and creativity, undertaking on-going assessment and review of the team and associated practice processes and standards.
• Day to management of administrative and support staff.
• Working with the Senior Management team, ensure that the teams are staffed effectively.
• Ensure all administrative and support staff receive regular and relevant appraisals.
• Supervise administrative teams to ensure all systems are working cohesively and effectively together and following LHG protocols and policies.
• Monitor administrative staff rotas and allocation of work.
• Ensure all staff are provided with a complete induction training.
• Oversee the agenda, minute taking and circulation of non-clinical meetings where appropriate.
• Organise meetings, implement actions and lead as appropriate.
• Assist in the production of information for clinical/non-clinical audits Deputise in the absence of the HUB Manager.

Human resources

Support recruitment activities where delegated.

Be first point of contact for HR matters for PTSV Administration staff, management support staff.

Using the Rota Master platform, ensure personnel records are maintained and compliant.

Implement mandatory and personal development training.

Arrange and lead regular administrative staff meetings.

Premises and facilities:

Delegated responsibility from the HUB Manager, in relation to all aspects of building maintenance, security and safety.

Co-ordinate remodelling and room moves as required.

Hands on maintenance as required e.g., plumbing and cleaning with appropriate contractors.

Liaise with Group Operation team to ensure insurance cover for building, contents, and computers.

Information Technology & Systems:

Be a practice expert in all aspects of the clinical system, Rota Master and Radar and be able to train other users, both clinical and non-clinical, in the best use of the systems.

• Have overall understanding of all related IT systems.
• Implement and maintain all associated IT requirements: upgrades, security and services supporting the practices IT systems.
• Report any significant events relating to the IT systems to the Hub Manager.
• Assist the Hub Manager in the ongoing development and implementation of the practices IT strategy.

Finance and Ordering Systems

• Ensure that purchase order systems are adhered to and signed off for all aspects of purchasing within the practice with the HUB Manager.

External Relationships

Ensure efficient internal and external communication, being the primary point of contact for the practice for all operational and related management responsibilities.

Keep abreast of developments within the NHS and Primary Care legislation which might impact the Practice or individual partners/GPs and offering options for consideration.

The above list of duties if not exhaustive and may be varied from time to time under the direction of the Hub manger and Hub NED, dependent on current and evolving practice workload and staffing levels.

Person Specification

Experience

Essential

• Previously worked within a GP practice or a similarly regulated industry/profession
• Have led a successful team
• Have engaged with the public effectively using a mix
• of communication methods
• Have led change processes from inception to implementation
• Knowledge of GP computer systems

Desirable

• Operated at manager level within a GP practice
• Have implemented new policies

Qualifications

Essential

• Minimum of 5 GCSEs including English and Maths at Grade C or above or
• equivalent
• Evidence of continuing professional development

Desirable

• Recognised Management Qualification
• Recognised project management qualification
• Recognised H&S or Compliance Management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Lakeside Healthcare

Ryhall Road

Stamford

Lincolnshire

PE9 1YA

Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)