Job summary
The practice needs a new Dispensary Supervisor to oversee the smooth running of the Dispensary, alongside working at Pharm Tech level to assist the GPs with increasing levels of medicines management.
Essential Criteria
We are looking for somebody with;
NVQ2 Dispenser qualification
A confident telephone manner
Proven management and dispensing skills
Excellent communication skills both written & verbal
The ability to work as part of a multidisciplinary team
Great IT skills
Main duties of the job
Provide a supervisory role to the Dispensary Team, with the ability to step in to help at peak times or to cover unplanned absences
Ensure the provision of quick, efficient and accurate dispensing of medicines to the patients of the Hereward Practice
Endorse all prescription forms as appropriate, collate and forward the forms in a secure manner to the NHS Prescription Services for processing and reimbursement
Operate efficient stock control appropriate to the needs of the practice and ensure all drugs are stored in an appropriate manner
Supervise Dispensary staff and organise staff rota to ensure sufficient cover across the week
Oversee/check dispensing, ensuring all staff are trained to the appropriate level
Offer cover when required due to staff absences and annual leave
Ensure new guidelines are communicated and adhered to within the dispensary
Ensure all monthly checks are actioned and recorded in line with surgery policy
Compile and complete audits and reports for DSQS including support to complete the requisite number of annual DRUMS
Review and update local policies on an annual basis
Contribute to joint project and development work across the Dispensing sites within Lakeside as directed by the Dispensing Lead
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
Living and breathing our values at Lakeside Healthcare
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
About the Practice/Department/Team
Lakeside Healthcare, Hereward Practice is a forward thinking, progressive organisation offering primary care services to the people of Bourne and surrounding villages, with a patient population of almost 12,000 patients. We are a great team and welcome the challenges that a busy practice brings.
Job description
Job responsibilities
Job responsibilities:
- To ensure that all medicines and appliances dispensed are checked against the prescription
- To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient
- To ensure that all monies received or handled on behalf of the practice are appropriately stored and a record kept of all financial transactions
- To endorse all prescription forms as appropriate, collate and forward the forms monthly to the PPA for processing and reimbursement
- To plan and manage holidays and other absences of the dispensary team
- To liaise with patients who have enquiries or concerns in person or by telephone
- To promptly forward all invoices annotated as necessary to the finance officer according to practice policy
- To notify the authorising doctor of any FP10 returns/feedback from the PPA so that appropriate remedial action may be taken
- To operate efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimising wastage, including treatment room supplies and dispensary consumables
- Management of CD drug balances and checks
- To ensure that prescribed items for home delivery are prepared in good time
- To take prompt action in response to any drug alert bulletins that are received
- To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook
- To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order
- To review Dispensary SOPs on an annual basis and ensure they reflect the current working procedures
- Participate in annual CD inspections ensuring all paperwork is completed appropriately
- Undertake an annual audit in line with DSQS requirements
- To undertake any necessary work as requested, required and as appropriate to maintain a high standard and efficient dispensing service
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential and should only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will implement and adhere to the Lakeside Healthcare Groups health and safety and infection control guidelines as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:
- Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
- Correct use of Personal Protective Equipment (PPE)
- Use and monitoring of the correct use of Standard Operating Procedures for cleaning and infection control
- Active observation of current working practices across the team in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
- Using appropriate infection control procedures, maintaining all work areas in a tidy, clean and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
- Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented as part of this employment:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will ensure they:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
(Written in conjunction with PSUK-supplied job description for dispensary staff)
Job description
Job responsibilities
Job responsibilities:
- To ensure that all medicines and appliances dispensed are checked against the prescription
- To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient
- To ensure that all monies received or handled on behalf of the practice are appropriately stored and a record kept of all financial transactions
- To endorse all prescription forms as appropriate, collate and forward the forms monthly to the PPA for processing and reimbursement
- To plan and manage holidays and other absences of the dispensary team
- To liaise with patients who have enquiries or concerns in person or by telephone
- To promptly forward all invoices annotated as necessary to the finance officer according to practice policy
- To notify the authorising doctor of any FP10 returns/feedback from the PPA so that appropriate remedial action may be taken
- To operate efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimising wastage, including treatment room supplies and dispensary consumables
- Management of CD drug balances and checks
- To ensure that prescribed items for home delivery are prepared in good time
- To take prompt action in response to any drug alert bulletins that are received
- To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook
- To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order
- To review Dispensary SOPs on an annual basis and ensure they reflect the current working procedures
- Participate in annual CD inspections ensuring all paperwork is completed appropriately
- Undertake an annual audit in line with DSQS requirements
- To undertake any necessary work as requested, required and as appropriate to maintain a high standard and efficient dispensing service
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential and should only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will implement and adhere to the Lakeside Healthcare Groups health and safety and infection control guidelines as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:
- Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
- Correct use of Personal Protective Equipment (PPE)
- Use and monitoring of the correct use of Standard Operating Procedures for cleaning and infection control
- Active observation of current working practices across the team in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
- Using appropriate infection control procedures, maintaining all work areas in a tidy, clean and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
- Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional development:
The post-holder will participate in any training programme implemented as part of this employment:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will ensure they:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
(Written in conjunction with PSUK-supplied job description for dispensary staff)
Person Specification
Qualifications
Essential
- Good Standard of Education
- NVQ2 Dispensing
Person Specification
Qualifications
Essential
- Good Standard of Education
- NVQ2 Dispensing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
