Job summary
An exciting
opportunity has arisen to recruit a Care Coordinator within the Rockingham
Forest Primary Care Network (RFPCN).
Care
coordinators provide extra time, capacity and expertise to support patients inpreparing
for or in following-up clinical conversations they have with primary care professionals.
They will work closely with the GPs and other primary care professionals within the
PCN to identify and manage a caseload of identified patients, making sure that appropriate
support is made available to them and their carers, and ensuring that their changing
needs are addressed.
Please find
below a link for further information on the Care Coordinator role
https://www.youtube.com/watch?v=l-2-UJTAPNI
The successful candidates must be available to
work on a full-time basis with flexibility when required to work across the
five sites within the PCN.
Main duties of the job
You will
work closely with the patient and their clinician to co-ordinate patient
healthcare and direct them to the appropriate service to ensure that they get
the most suitable care.
You will:
Bring
together all of a persons identified care and support needs, and explore theiroptions to
meet these into a single personalised care and support plan, in line with PCSP best
practice
Help
people to manage their needs, answering their queries and supporting them tomake
appointments
Support
people to take up education, training and/or employment, and to access
appropriatebenefits
where eligible
Raise
awareness of shared decision making and decision support tools, and assistpeople to
be more prepared to have a shared decision making conversation
Ensure
that people have good quality information to help them make choices abouttheir care
Explore
and assist people to access personal health budgets where appropriate
Support
the coordination and delivery of Multi Discipline Teams within PCNs
Support
the management of referrals received through the NHS App to the practice anddirect to the appropriate clinician or
professional group
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous, ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northants, Lincs, Cambs and Peterborough, operating services for 4 Primary Care Networks across our geography.
Our values
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.
Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.
The PCN
Rockingham Forest PCN is a large, forward-thinking Primary Care Network compromising 5 practices across north Northamptonshire. We recognise the value that this role can bring to our practices and our patients and we look forward to growing our PCN team. Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.
Rockingham Forest PCN consists of 5 practices Lakeside Corby, Headlands, Oundle, Studfall - Dr.Kumar and Studfall - Dr.Sumira. For more information on primary care networks please visit https://www.england.nhs.uk/primary-care/primary-care-networks/
Job description
Job responsibilities
Job Summary
Care coordinators provide extra time, capacity
and expertise to support patients in preparing for or in following-up clinical
conversations they have with primary care professionals. They will work closely
with the GPs and other primary care professionals within the PCN to identify
and manage a caseload of identified patients, making sure that appropriate
support is made available to them and their carers, and ensuring that their
changing needs are addressed. They focus delivery of the comprehensive model to
reflect local priorities, health inequalities or population health management
risk stratification, this will include support digital referral management, for
example from the NHS App.
Key responsibilities and
tasks
You will:
Proactively identify and work with a cohort of
people to support their personalised care requirements, using the available
decision support aids
Bring together all of a persons identified care
and support needs, and explore their options to meet these into a single
personalised care and support plan, in line with PCSP best practice
Help people to manage their needs, answering their
queries and supporting them to make appointments
Support people to take up training and employment,
and to access appropriate benefits where eligible
Raise awareness of shared decision making and
decision support tools, and assist people to be more prepared to have a shared decision-making
conversation
Ensure that people have good quality information to
help them make choices about their care
Support people to understand their level of
knowledge, skills and confidence (their Activation level) when engaging with
their health and wellbeing, including through use of the Patient Activation
Measure
Assist people to access self-management education
courses, peer support or interventions that support them in their health and
wellbeing
Explore and assist people to access personal health
budgets where appropriate
Provide coordination and navigation for people and
their carers across health and care services, alongside working closely with
social prescribing link workers, health and wellbeing coaches and other primary
care roles
Support the coordination and delivery of Multi Discipline
Teams within PCNs
Support
the management of referrals received through the NHS App to the practice and
direct to the appropriate clinician or professional group
Training requirements:
The Personalised Care Institute will set out what
training is available and expected for Care Coordinators.
Job description
Job responsibilities
Job Summary
Care coordinators provide extra time, capacity
and expertise to support patients in preparing for or in following-up clinical
conversations they have with primary care professionals. They will work closely
with the GPs and other primary care professionals within the PCN to identify
and manage a caseload of identified patients, making sure that appropriate
support is made available to them and their carers, and ensuring that their
changing needs are addressed. They focus delivery of the comprehensive model to
reflect local priorities, health inequalities or population health management
risk stratification, this will include support digital referral management, for
example from the NHS App.
Key responsibilities and
tasks
You will:
Proactively identify and work with a cohort of
people to support their personalised care requirements, using the available
decision support aids
Bring together all of a persons identified care
and support needs, and explore their options to meet these into a single
personalised care and support plan, in line with PCSP best practice
Help people to manage their needs, answering their
queries and supporting them to make appointments
Support people to take up training and employment,
and to access appropriate benefits where eligible
Raise awareness of shared decision making and
decision support tools, and assist people to be more prepared to have a shared decision-making
conversation
Ensure that people have good quality information to
help them make choices about their care
Support people to understand their level of
knowledge, skills and confidence (their Activation level) when engaging with
their health and wellbeing, including through use of the Patient Activation
Measure
Assist people to access self-management education
courses, peer support or interventions that support them in their health and
wellbeing
Explore and assist people to access personal health
budgets where appropriate
Provide coordination and navigation for people and
their carers across health and care services, alongside working closely with
social prescribing link workers, health and wellbeing coaches and other primary
care roles
Support the coordination and delivery of Multi Discipline
Teams within PCNs
Support
the management of referrals received through the NHS App to the practice and
direct to the appropriate clinician or professional group
Training requirements:
The Personalised Care Institute will set out what
training is available and expected for Care Coordinators.
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
- Good level of education with GCSE Math and English Grade C or above (or equivalent)
Desirable
- Safeguarding level 3 in Adults & Children & Young People
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
- Good level of education with GCSE Math and English Grade C or above (or equivalent)
Desirable
- Safeguarding level 3 in Adults & Children & Young People
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
