Practice Manager

Job description

Job responsibilities

Supporting the overarching Lakeside Healthcare (LH) strategy and working as part of the Senior Leadership Team, the Practice Manager is responsible for daily operational leadership and management of the practice to meet agreed aims and objectives within a profitable, efficient, and safe working environment.

Reporting to the Practice Non-Executive Director and in conjunction with the Practice Lead Nurse, the Practice Manager plays a crucial role in delivering day-to-day services, supporting local service improvement and development programmes within New Queen Street and Stanground Surgery.

Acting as a role model, the Practice Manager will demonstrate and deliver high personal and professional standards and ensure development and support for local teams in all aspects of operational performance and service delivery.

In summary, the Practice Manager has responsibility for the local and site-specific day to day organisation, systems, information technology, service improvement, health and safety, implementation of plans, communications, quality assurance, risk & clinical governance and importantly, CQC compliance. The Practice Manager will act within the scheme of delegation for Finance and HR functions, assisting with general site management and staff management.

Key Responsibilities: as part of the Senior Leadership Team, the Practice Manager will: -

Work productively with staff ensuring the Practice runs effectively and efficiently day to day

Adopt a problem solving approach to identify solutions to challenges within the service.

Support the development of the Practice teams ensuring cohesive working and effective use of resources

To motivate and develop effective management techniques and practice within the Practice.

To utilise service improvements techniques to develop services.

Specific Job Responsibilities:

Business management and development

Assist with the development and implementation of new models of care provision.

Business continuity management including emergency preparedness.

Work with the site-specific administration and management teams to ensure all systems are working cohesively and effectively together.

To ensure all expenditure has been approved under the scheme of delegation.

Provide oversight of Dispensary functions, day to day working and profitability.

Staff Management & Communication

Day to day management of administrative and clerical staff and working with the Practice Senior Leadership Team, ensure that the practice is adequately staffed with the appropriate skill mix.

In collaboration with the Practice Senior Leadership Team, oversee clinical and administrative staff rotas to maximise use of available time.

Ensure all administrative and clerical staff have regular and relevant appraisals; ensure workload analysis and to arbitrate on issues of workload.

To ensure the Practice employment policies from the HR department are implemented.

To support staff recruitment activities where delegated

To develop team morale and motivation through effective personal leadership, ensuring views and decisions are communicated both up and down the site structure.

Working with centralised HR and the Site Senior Leadership Team, support the development of workforce plans which anticipate service changes.

Finance

To have oversight of site-based systems of finance and stock control.

To ensure that site-specific income e.g. QOF, enhanced services is maximised.

To ensure that site-specific expenditure is controlled within agreed limits.

Information Technology

Responsibility for the day to day administration of the computer system including organising any maintenance and backup procedures.

Ensuring compliance with Data Protection legislation.

Ensuring that all staff are compliant with the NHS IG standards.

Oversight of the site website and site pages on the intranet.

Information

Ensure all staff and doctors are kept informed on all policy changes.

Organise meetings and implement actions as required.

Issue procedures and policies via the intranet and through training.

Act as a key source of information.

Promote the site and its services to both its patients and the wider community.

Building

Responsible for overall management of the premises with premises staff.

Ensure efficient use of rooms and equipment.

Have a clear understanding of telephone systems, daytime and out of hours.

Understand security systems e.g. alarms & cameras.

Being lead fire manager and ensuring all fire procedures are kept up to date, monitored and tested.

To ensure adequate stocks of stationery, clinical and other supplies, reviewing on a regular basis.

Monitor the premises cleaning and maintenance services, ensuring quality and value for money.

Implementation of local service plans

Develop and maintain new and existing services.

Evaluate suggestions for new business opportunities.

Other special clinic services.

Organise patient questionnaires.

Maintain systems to receive patient enquiries and suggestions including management of complaints and S.Is. Locally manage the complaints process.

Risk & clinical governance

Identify and lead current non-clinical governance initiatives and standards; manage and implement effective systems, control processes and risk management arrangements in the service.

Help manage and support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service.

To ensure that the site is compliant with relevant Health and Safety legislation, identifying potential hazards and implementing a risk management system.

To prepare and lead the site through Care Quality Commission inspection and regulatory activities.

Co-ordinate and support risk management process in department.

Responsible for ensuring risk assessments are carried out as necessary (including occupational risk assessments).

External Relationships

Ensuring efficient internal and external communication.

Liaise with the CCG, NHS England and other bodies as necessary.

Be the main contact for the Patient Participation Group (PPG), attend meetings and take necessary actions.

To consolidate links with community organisations and other local resources.

Monitor, review and provide the main NHS services contact.

The above list of duties is not exhaustive and may be varied from time to time under the direction of the Chief Operations Officer and the Site NED, dependent on current and evolving practice workload and staffing levels.

Person Specification

Qualifications

Essential

• Degree or Equivalent
• Finance, Business or Management Qualification

Desirable

• Diploma in Primary Care Management
• MBA or equivalent

Experience

Essential

• Proven Management Experience within a Healthcare SettingSignificant and demonstrable experience in a staff management position
• Excellent IT skills (MS Office suite)
• Working knowledge of UK & European Employment Law
• Experience of clerical and administrative work including setting up new systems and managing change

Desirable

• Experience of working as a GP practice manager
• Working knowledge of the NHS and general practice
• Using SystemOne (Clinical database)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

The New Queen Street Surgery

Syers Lane

Whittlesey

Peterborough

PE7 1AT

Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)