Job summary
We have a
great opportunity for the right candidate to join our patient services
team. We are looking for someone with a
passion for primary care and the drive to support our clinical service.
Reporting to
the Administration Manager, the ideal candidate will ideally have worked in a
busy surgery, and/or in a similar administrative role. This opportunity will
involve processing incoming patient information, liaising with internal and
external healthcare professionals as well as other administrative duties
including supporting our reception team.
Training
will be available to use our clinical systems (SystmOne)
Main duties of the job
- As
a paperless office, there is the utmost importance to scan all correspondence
ontoelectronic
patients medical record, using the SystmOne database and to ensure that clinical
coded entries are entered appropriately and accurately.
- Undertake
a variety of administrative duties to assist in the smooth running of thepractice
including opening of the post, clinical coding, scanning and filing.
- Facilitate
effective communication between all staff members, patients, members of the
primary health care team, secondary care and other associated parties.
About us
LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest true partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.
We are currently looking for full time and part time administrators to join our small, friendly team.
The Patient Services Admin Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients.
Living and breathing our values at Lakeside Healthcare
Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.
Teamwork & Quality: In all areas of our business we
network, collaborate and learn from our Patients, Stakeholders and each another
to ensure we are always striving to improve, making the right and best
decisions to provide the best service.
Job description
Job responsibilities
Job summary
General Administration duties within a large multi-disciplinary team.
Job Responsibilities:
- To have a thorough knowledge of all administration procedures.
- To work in accordance with written protocols.
- To carry out specific administration tasks.
- Processing, clinical coding and workflow of incoming mail.
- Summarising incoming medical records.
- Deduction and redirection of patient records.
- Referrals and E-referrals.
- Issuing patient medication and dealing with any queries over the telephone.
- Covering Reception when short staffed.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety:
The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.
This will include:
- Using personal security systems within the workplace according to Practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Actively reporting of health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
- Undertaking periodic infection control training.
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance.
- Discuss with other members of the team(s) how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
- Attend meetings as appropriate.
Other Tasks
- Any other reasonable tasks as allocated.
Job description
Job responsibilities
Job summary
General Administration duties within a large multi-disciplinary team.
Job Responsibilities:
- To have a thorough knowledge of all administration procedures.
- To work in accordance with written protocols.
- To carry out specific administration tasks.
- Processing, clinical coding and workflow of incoming mail.
- Summarising incoming medical records.
- Deduction and redirection of patient records.
- Referrals and E-referrals.
- Issuing patient medication and dealing with any queries over the telephone.
- Covering Reception when short staffed.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety:
The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.
This will include:
- Using personal security systems within the workplace according to Practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Actively reporting of health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
- Undertaking periodic infection control training.
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance.
- Discuss with other members of the team(s) how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
- Attend meetings as appropriate.
Other Tasks
- Any other reasonable tasks as allocated.
Person Specification
Qualifications
Essential
- Good standard of education.
Desirable
- Administration qualification.
- Attendance on a coding course.
Experience
Essential
- Customer Service Skills.
- Experience of working in a busy & multi-functional team.
Desirable
- Experience using Systm One (Clinical database).
- A minimum of three years' experience in a customer facing environment.
- Experience of handling confidential information and data.
- A minimum of 1 years' experience working within Primary Care.
- Secretarial experience.
Person Specification
Qualifications
Essential
- Good standard of education.
Desirable
- Administration qualification.
- Attendance on a coding course.
Experience
Essential
- Customer Service Skills.
- Experience of working in a busy & multi-functional team.
Desirable
- Experience using Systm One (Clinical database).
- A minimum of three years' experience in a customer facing environment.
- Experience of handling confidential information and data.
- A minimum of 1 years' experience working within Primary Care.
- Secretarial experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
